Effective Measurement and Management of It Costs and Benefits: Key Issues

Overview

The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits management has become an important business concern.

Top management have begun to insist that much more attention be paid to the economic aspects of information systems. This had led to a great demand for a comprehensive IT metric. However, little attempt has yet been made to produce a complete approach to understanding the ...

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Overview

The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits management has become an important business concern.

Top management have begun to insist that much more attention be paid to the economic aspects of information systems. This had led to a great demand for a comprehensive IT metric. However, little attempt has yet been made to produce a complete approach to understanding the economics of how information is used to boost the efficiency or effectiveness of companies.

This second and fully updated edition of The Effective Measurement and Management of IT Costs and Benefits provides a basic framework for an understanding of the economic issues of information as well as some suggestions as to how a company's IT efforts may be appraised.

The authors discuss a number of different evaluation concepts as well as reviewing several approaches to cost and benefit measurement. An IT Assessment Metric (ITAM) is proposed which allows firms to measure their progress towards obtaining maximum value from their information technology efforts.

- A professional level book for the computer Weekly Professional Series- Provides a basic framework for an understanding of the economic issues of information as well as some suggestions as to how a company's IT efforts may be appraised.

The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits management has become an important business concern.

Top management have begun to insist that much more attention be paid to the economic aspects of information systems. This had led to a great demand for a comprehensive IT metric. However, little attempt has yet been made to produce a complete approach to understanding the economics of how information is used to boost the efficiency or effectiveness of companies.

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Editorial Reviews

Booknews
British contributors with both academic and industrial credentials examine the role information plays in helping companies conceive, produce, and deliver goods and services. Theoretical chapters discuss the nature of information technology investment and the benefits to be derived from it. Practical chapters provide guidelines about issues such as business case accounting, ranking and scoring techniques, and user information systems surveys. The second edition incorporates findings on the matter since the 1995 first. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780750644204
  • Publisher: Taylor & Francis
  • Publication date: 8/28/2000
  • Series: Computer Weekly Professional Series
  • Edition description: Older Edition
  • Edition number: 2
  • Pages: 160
  • Product dimensions: 7.62 (w) x 9.92 (h) x 1.20 (d)

Meet the Author

Director of Postgraduate Studies in the Department of Information Systems and Computing, Brunel University, UK. He is a non-executive director of a leading engineering company and consults for global organizations such as Royal Dutch Shell Petroleum, DERA, BMW and Adidas.

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Table of Contents

Butterworth-Heinemann/Computer Weekly Professional Series
About the authors
How to use this book
Preface to the first edition
Preface to the current edition
Foreword
1 The elusive nature of IT benefits 1
2 Why evaluate information technology investments? 23
3 Aspects of the IT investment decision process 33
4 Issues and techniques for IT evaluation 57
5 Identification of IT costs 85
6 IT cost control 95
7 IT business case accounting 107
8 Risk analysis 129
9 Evaluation of the IT function 149
10 Ranking and scoring 207
11 Value for money and health checks 213
12 Designing IT surveys for benefit measurement 231
13 Evaluation and project management 261
14 Final thoughts 287
App. A: Glossary of terms 295
App. B: Acronyms 307
App. C Financial measures used in cost benefit analysis 311
App. D Factor analysis 315
App. E Sample sizing scenarios 323
App. F Measurement of IS effectiveness - a questionnaire 331
App. G Active benefit realisation - a questionnaire 337
App. H Issues addressed in effectiveness surveys 345
App. I: Bibliography and reading list 349
Index 357
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