Effective Organisational Communication: Perspectives, Principles, and Practices / Edition 2

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Overview

Effective Organisational Communication

provides students with a keen insight into the challenges of communicating effectively in human organisations of all kinds; from multinational companies to SMEs, from government to campaign groups. A distinctive two-part format encourages readers to engage in constant debate between theory and practice.

Part I Principles of Communication

Builds a coherent framework for exploring communication in organisational settings.

Part II Communication Practices

Provides a critical review of the main communication channels, ranging from reports, interviews and presentations to email and ‘virtual' project teams.

The book is suitable for undergraduate and masters-level courses in communication, business and management skills, international management and organisational behaviour.

Key features:

  • Broad coverage of international issues, cultural diversity and new technologies.
  • Strong theoretical grounding and recent research findings.
  • 14 case studies and 40 mini-cases set in real-world organisations.
  • New chapter on organisational feedback mechanisms.
  • Focused guides to further reading.
  • A website with additional exercises and tutor support.

 

Richard Blundel is Senior Lecturer in Business and Management at Oxford Brookes University Business School.

 

 

About the first edition

"What attracts me ... is that as well as dealing with communication skills, it also covers the organisational dimension, aspectsof advertising and public relations and new technology. The content is challenging but it is written in an appropriate style to maintain the interest of students."

Clive Cochrane, Queen's University Belfast

 

About the second edition

"An impressive revision that reflects a strong focus on integrating relevant and up-to-date issues with the study of business communication. I particularly enjoyed the new cases, the critique of outdated intercultural theory and the thought-provoking questions."

Judith M. Torvik, Telemark University College, Norway



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Product Details

  • ISBN-13: 9780273685692
  • Publisher: Prentice Hall
  • Publication date: 12/3/2004
  • Edition description: REV
  • Edition number: 2
  • Pages: 384
  • Product dimensions: 7.50 (w) x 9.70 (h) x 0.70 (d)

Table of Contents

Foreword
Preface
1. Perspectives on Communication 
I. PRINCIPLES OF COMMUNICATION
2. Breaking Barriers: Communication in Practice 
3. Using Words: Verbal Communication
4. Making Pictures: Non-Verbal Communication 
5. Developing Arguments: Persuasive Communication
6. Securing Feedback: Interactive Communication
7. Making Connections: Organisational Communication 
II. COMMUNICATING IN PRACTICE
8. Letters, Email and Text Messages 
9. Reports, Briefing Papers and Summaries
10. Advertisements, Promotions, News Releases and Exhibitions
11. Interviews, Questioning and Listening
12. Presentations and Audio-Visual Technologies 
13. Meetings, Teams and Negotiations
14. Communication in Perspective
Bibliography

 

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