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This popular book combines behavioral theory with case studies that allow the reader to identify and resolve personal and organizational problems. This creates a focus on effectiveness as well as proficiency, and on how a supervisor can help to create an effective organization. A vital tool in the preparation of police officers for promotion, this book addresses important areas that police supervisors must understand if they are to make a significant contribution to the law enforcement agency and function as positive supervisors.
1. Supervision — The Management Task 2. Community-Oriented Policing and Problem Solving — Improving Neighborhood Quality of Life 3. Interpersonal Communications — Striving for Effectiveness 4. Motivation — A Prerequisite for Success 5. Leadership — The Integrative Variable 6. Team Building — Maximizing the Group Process 7. Change — Coping with Organizational Life 8. Performance Appraisal — The Key to Police Personnel Development 9. Training, Coaching, Counseling, and Mentoring — Helping Officers Grow and Develop 10. Discipline — An Essential Element of Police Supervision 11. Internal Discipline — A System of Accountability 12. Supervising the Difficult Employee — Special Considerations 13. Supervising Minorities — Respecting Individual and Cultural Differences 14. Tactical Operations — Critical Incident Deployment 15. Labor Relations — Problem Solving through Constructive Conflict 16. Homeland Security and Terrorism — A Changing Role —Answer Key to Objective Questions