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Effective and practical security officer training is the single most important element in establishing a professional security program. The Effective Security Officer's Training Manual, Second Edition helps readers improve services, reduce turnover, and minimize liability by further educating security officers.
Self-paced material is presented in a creative and innovative style
Glossaries, summaries, questions, and practical exercises accompany each chapter
Geoff Craighead, CPP, author of High-Rise Security and Fire Life Safety, and vice president, Universal Protection Service.
1. Introduction to Security 2. Security Personnel 3. Company Policies and Procedures and Post Orders 4. Ethics 5. Professionalism 6. Public Relations 7. Cultural Diversity 8. Persons with Special Needs 9. Interpersonal Communication 10. Communication Systems and Importance During an Emergency 11. Physical Security 12. Electronic Alarm Systems 13. Camera Systems 14. Observe and Report 15. Report Writing and Note Taking 16. Patrol Procedures 17. Investigations 18. Sexual Harassment 19. Internal Threats 20. Overview of the Legal System/Civil Law and Important Sections of the Constitution 21. Court Testimony/Depositions/Administrative Hearings 22. Introduction to Fire Protection 23. Life Safety and Material Safety Data Sheets (MSDS) 24. Bloodborne Pathogens and Officer Safety 25. Emergency Preparedness 26. Crowd Control 27. Driver Safety 28. Traffic Control 29. Substance Abuse 30. Handling Difficult People 31. Workplace Violence 32. Private Security and Law Enforcement Cooperation 33. Non-security Duties 34. Future of Security