Effective Supervision: A Guidebook for Supervisors, Team Leaders, and Work Coaches / Edition 1

Paperback (Print)
Rent
Rent from BN.com
$15.93
(Save 75%)
Est. Return Date: 11/19/2014
Buy New
Buy New from BN.com
$60.59
Buy Used
Buy Used from BN.com
$45.64
(Save 28%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $8.35
Usually ships in 1-2 business days
(Save 86%)
Other sellers (Paperback)
  • All (14) from $8.35   
  • New (7) from $57.05   
  • Used (7) from $8.35   

Overview

Containing ten years of experience, this complete “seminar in a book” includes success tips for supervisors, and “hands-on, real-world” activities that teach the many and varied skills necessary for success in today's workplace. It develops individuals who know not only about supervision, but who know how to supervise. Chapter topics cover leadership, facilitating change, communication, ethics, motivation, decision making and problem solving, performance appraisal, employee complaints, workplace violence, legal issues, training, health and safety, staffing, and team building and teamwork. For supervisors, team leaders, and work coaches—for on-the-job training, business and industry seminars, and distance learning.

Read More Show Less

Product Details

  • ISBN-13: 9780130315830
  • Publisher: Prentice Hall
  • Publication date: 4/28/2001
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 247
  • Sales rank: 581,187
  • Product dimensions: 8.18 (w) x 10.86 (h) x 0.78 (d)

Meet the Author

David L. Goetsch is Provost of the Fort Walton Beach Campus of the University of West Florida and Okaloosa-Walton Community College where he is also Professor of Quality, Safety, and Management. He teaches Effective Supervision in all of the formats described earlier and is also President and CEO of the Center for Effective Supervision, a private consulting and training company that specializes in developing supervisors for business, industry, and government organizations.

Read More Show Less

Read an Excerpt

BACKGROUND

One of the most valuable assets an organization can have in today's hypercompetitive global marketplace is talented supervisors who know how to achieve consistent peak performance from their direct reports and who know how to help their direct reports improve continually. A good supervisor makes the same kinds of contributions to an organization's success that a good coach makes to a professional sports team's success.

Supervisors go by many names in today's workplace—team leader, work coach, foreman, and many other titles. Regardless of what they are called, supervisors are people who are responsible for the performance of a given unit and the people, processes, and procedures that, together, generate that performance. Carrying out this responsibility has become an increasingly complex undertaking. There are many reasons for this. Prominent among them are rapid and continual technological advances; the unrelenting pressure of global competition; a steadily growing body of law relating to employee rights, safety, and health; a national trend toward more conflict and violence in the workplace; the persistent problems associated with substance abuse; the worldwide "quality revolution"; and demands from the public for ethical business practices.

WHY THIS BOOK WAS WRITTEN AND FOR WHOM

This book was written to satisfy the need for (1) an up-to-date teaching text that allows students in colleges, universities, and technical schools to learn "hands-on, real-world" supervision skills in addition to the foundational theories, principles, and concepts on which those skills are built; (2) a practical "how-to" teaching tool for use in business, industry, and government training settings such as seminars, workshops, and short courses; and (3) a "hands-on" oriented text that can be used for teaching supervision in a distance learning format (on-line, simulcast, or self-paced/text-based).

Effective Supervision was developed in a "worktext" format so that it could meet all three of these needs. All of the text material one would expect to find in a traditional textbook on supervision is contained in this book. In addition, each section of text in each chapter is followed by real-world "Application and Discussion" activities that require learners to discuss and apply the material just presented. These activities help learners transform theoretical and conceptual material into practical, hands-on skills. At the end of every chapter, comprehensive "On-the-Job Scenarios" require learners to apply all of the material from the chapter in solving the types of actual problems supervisors confront on the job. The goal of Effective Supervision is to develop individuals who don't just know about supervision, but who know how to supervise.

HOW TO USE THIS BOOK

This book was designed to be used in any one or all of the following approaches: (1) as the principal teaching tool in a traditional classroom setting; (2) as a "hands-on" supplement to another text in a traditional classroom setting; (3) as the principal teaching tool for seminars, workshops, or short courses provided for business, industry, and government organizations; and (4) as the principal teaching tool in a distance learning course on supervision. Strategies for using this book most effectively in each of these settings follow.

Traditional Classroom Setting

In this setting, learners should read the text material in the usual manner. The "Application and Discussion" activities can be used in two ways. They can be used to guide and generate discussion during class, and they can be used as written assignments to be completed outside of class. The "On-the-Job Scenarios" at the end of each chapter can be used as group projects, written assignments, or tests, or as the basis for individual or group classroom presentations and research papers. Having students "act out" the scenarios in small groups in class is also an effective learning strategy. Having done so, the rest of the class can then discuss and critique their solutions. Tests are provided as a supplement.

Supplement in a Traditional Classroom Setting

Effective Supervision can be used to supplement other texts, particularly in providing realistic hands-on, skill-building activities. The "Application and Discussion" activities and the "On-the-Job Scenarios" from each chapter are flexible enough to be used in conjunction with any supervision text. Tests are provided in the supplement.

Seminars, Workshops, and Short Courses

Effective Supervision was designed in such a way as to be a complete "seminar in a book." Everything that is needed to provide a comprehensive seminar, workshop, or short course on supervision can be found within its covers. In addition, each chapter can be used as a one-topic seminar that focuses on a particular area of need or concern. The "Application and Discussion" activities and the "On-the-Job Scenarios" are especially effective for helping people who are already working to develop the knowledge and skills needed to be successful supervisors.

Distance Learning Courses

Effective Supervision, along with the supplemental Instructor's Manual that accompanies it, makes an excellent tool for use in a distance learning course. All of the theories, concepts, and principles needed are contained in each chapter. The "Application and Discussion" activities can be used to guide and generate on-line discussion in chat rooms. They can also be used as written assignments that can be submitted electronically. The "On-the-Job Scenarios" can be used for assigning larger projects. Tests are provided in the supplement. Various web page linkages are listed in Appendix A.

HOW THIS BOOK DIFFERS FROM OTHERS

There are many excellent books available on supervision. Effective Supervision contains all of the material one would expect to find in these and any other current book on the topic, and it has the following strengths not associated with most supervision texts: (1) All of the discussion, application, and on-the-job activities come from actual work cases and are designed to place learners in the shoes of practicing supervisors and require them to answer the question, "Based on what you just learned, what would you do in this situation?" Learners read about no more than one subtopic at a time in a chapter before being required to apply that reading in dealing with an actual on-the-job problem; (2) All material in this book has been field-tested and revised based on instructor, student, and trainer input. Activities that worked well in a live setting were kept; others were replaced. The material contained herein has been tested in traditional classrooms, seminars, workshops, short courses, and distance learning settings. In all of these settings it has been well received, the practical hands-on approach being its most popular feature; and (3) Effective Supervision is up-to-date in terms of both the text material and the hands-on activities. All activities contained in this book are of the kind that supervisors can expect to confront in today's workplace.

ACKNOWLEDGMENTS

I would like to acknowledge the reviewers of this text: Constantine Ciesielski, East Carolina University (NC); Brian Hoyt, Ohio University; and Allen B. Young, Bessemer State Technical College (AL).

Read More Show Less

Table of Contents

1. Leadership.

2. Facilitating Change.

3. Communication.

4. Ethics.

5. Motivation.

6. Decision Making and Problem Solving.

7. Performance Appraisal.

8. Employee Complaints.

9. Conflict Management/Workplace Violence.

10. Legal Issues: Discipline, Termination, Sexual Harassment, and Drugs.

11. Training.

12. Health and Safety.

13. Staffing.

14. Total Quality.

15. Team Building and Teamwork.

Appendix A: Website Linkages for Supervisors.

Appendix B: Success Tips for Supervisors.

Appendix C: Checklists for Supervisors.

Index.

Read More Show Less

Preface

BACKGROUND

One of the most valuable assets an organization can have in today's hypercompetitive global marketplace is talented supervisors who know how to achieve consistent peak performance from their direct reports and who know how to help their direct reports improve continually. A good supervisor makes the same kinds of contributions to an organization's success that a good coach makes to a professional sports team's success.

Supervisors go by many names in today's workplace—team leader, work coach, foreman, and many other titles. Regardless of what they are called, supervisors are people who are responsible for the performance of a given unit and the people, processes, and procedures that, together, generate that performance. Carrying out this responsibility has become an increasingly complex undertaking. There are many reasons for this. Prominent among them are rapid and continual technological advances; the unrelenting pressure of global competition; a steadily growing body of law relating to employee rights, safety, and health; a national trend toward more conflict and violence in the workplace; the persistent problems associated with substance abuse; the worldwide "quality revolution"; and demands from the public for ethical business practices.

WHY THIS BOOK WAS WRITTEN AND FOR WHOM

This book was written to satisfy the need for (1) an up-to-date teaching text that allows students in colleges, universities, and technical schools to learn "hands-on, real-world" supervision skills in addition to the foundational theories, principles, and concepts on which those skills are built; (2) a practical "how-to" teaching tool for use in business, industry, and government training settings such as seminars, workshops, and short courses; and (3) a "hands-on" oriented text that can be used for teaching supervision in a distance learning format (on-line, simulcast, or self-paced/text-based).

Effective Supervision was developed in a "worktext" format so that it could meet all three of these needs. All of the text material one would expect to find in a traditional textbook on supervision is contained in this book. In addition, each section of text in each chapter is followed by real-world "Application and Discussion" activities that require learners to discuss and apply the material just presented. These activities help learners transform theoretical and conceptual material into practical, hands-on skills. At the end of every chapter, comprehensive "On-the-Job Scenarios" require learners to apply all of the material from the chapter in solving the types of actual problems supervisors confront on the job. The goal of Effective Supervision is to develop individuals who don't just know about supervision, but who know how to supervise.

HOW TO USE THIS BOOK

This book was designed to be used in any one or all of the following approaches: (1) as the principal teaching tool in a traditional classroom setting; (2) as a "hands-on" supplement to another text in a traditional classroom setting; (3) as the principal teaching tool for seminars, workshops, or short courses provided for business, industry, and government organizations; and (4) as the principal teaching tool in a distance learning course on supervision. Strategies for using this book most effectively in each of these settings follow.

Traditional Classroom Setting

In this setting, learners should read the text material in the usual manner. The "Application and Discussion" activities can be used in two ways. They can be used to guide and generate discussion during class, and they can be used as written assignments to be completed outside of class. The "On-the-Job Scenarios" at the end of each chapter can be used as group projects, written assignments, or tests, or as the basis for individual or group classroom presentations and research papers. Having students "act out" the scenarios in small groups in class is also an effective learning strategy. Having done so, the rest of the class can then discuss and critique their solutions. Tests are provided as a supplement.

Supplement in a Traditional Classroom Setting

Effective Supervision can be used to supplement other texts, particularly in providing realistic hands-on, skill-building activities. The "Application and Discussion" activities and the "On-the-Job Scenarios" from each chapter are flexible enough to be used in conjunction with any supervision text. Tests are provided in the supplement.

Seminars, Workshops, and Short Courses

Effective Supervision was designed in such a way as to be a complete "seminar in a book." Everything that is needed to provide a comprehensive seminar, workshop, or short course on supervision can be found within its covers. In addition, each chapter can be used as a one-topic seminar that focuses on a particular area of need or concern. The "Application and Discussion" activities and the "On-the-Job Scenarios" are especially effective for helping people who are already working to develop the knowledge and skills needed to be successful supervisors.

Distance Learning Courses

Effective Supervision, along with the supplemental Instructor's Manual that accompanies it, makes an excellent tool for use in a distance learning course. All of the theories, concepts, and principles needed are contained in each chapter. The "Application and Discussion" activities can be used to guide and generate on-line discussion in chat rooms. They can also be used as written assignments that can be submitted electronically. The "On-the-Job Scenarios" can be used for assigning larger projects. Tests are provided in the supplement. Various web page linkages are listed in Appendix A.

HOW THIS BOOK DIFFERS FROM OTHERS

There are many excellent books available on supervision. Effective Supervision contains all of the material one would expect to find in these and any other current book on the topic, and it has the following strengths not associated with most supervision texts: (1) All of the discussion, application, and on-the-job activities come from actual work cases and are designed to place learners in the shoes of practicing supervisors and require them to answer the question, "Based on what you just learned, what would you do in this situation?" Learners read about no more than one subtopic at a time in a chapter before being required to apply that reading in dealing with an actual on-the-job problem; (2) All material in this book has been field-tested and revised based on instructor, student, and trainer input. Activities that worked well in a live setting were kept; others were replaced. The material contained herein has been tested in traditional classrooms, seminars, workshops, short courses, and distance learning settings. In all of these settings it has been well received, the practical hands-on approach being its most popular feature; and (3) Effective Supervision is up-to-date in terms of both the text material and the hands-on activities. All activities contained in this book are of the kind that supervisors can expect to confront in today's workplace.

ACKNOWLEDGMENTS

I would like to acknowledge the reviewers of this text: Constantine Ciesielski, East Carolina University (NC); Brian Hoyt, Ohio University; and Allen B. Young, Bessemer State Technical College (AL).

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted September 15, 2009

    Good Textbook

    A good, comprehensive textbook on supervision/leadership. It could have focused a little more on the different leadership styles in the beginning, but overall it's pretty good.

    Was this review helpful? Yes  No   Report this review
Sort by: Showing 1 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)