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Effectively Managing Human Service Organizations / Edition 2

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Overview

Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations. While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.
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Product Details

  • ISBN-13: 9780761921431
  • Publisher: SAGE Publications
  • Publication date: 7/28/2000
  • Series: SAGE Sourcebooks for the Human Services Series , #10
  • Edition description: Second Edition
  • Edition number: 2
  • Pages: 488
  • Product dimensions: 7.44 (w) x 9.24 (h) x 1.11 (d)

Meet the Author

Ralph Brody, Ph.D. passed away on February 8, 2006. Dr. Brody was previously on the faculty of Cleveland State University where he taught social policy and human service administration. He also taught graduate courses on human service delivery models at Case Western Reserve University. Previously, he served for fifteen years as the executive director of the Federation for Community Planning, an organization that provides research, planning and advocacy on health and human services. Dr. Brody authored books on case management, the state legislative process, fundraising events, community problem solving, service learning, and macro practice. Dr. Brody’s many years as a manager and teacher convinced him that the issues facing those in human service organizations were universal and applied to boards of directors as well as NGOs. He dedicated himself to developing tools to enhance the understanding and skills of those in leadership roles, from Cleveland to India, Spain, Ghana, Ethiopia, Egypt and Nigeria. His frequent workshops in Kenya led to the translation of his casebook into the Swahili language. His co-authored book with Dr. Nair: Grassroot Development – Establishing Successful Microenterprises has been published in English and Malayalam language. Dr. Brody’s work touched millions, and his contributions will continue to educate, inform and inspire future students and professionals in human services field.
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Table of Contents

Preface
Acknowledgments
Pt. I Setting the Tone of the Organization 1
1 Leading the Organization 3
2 The Culture of a Productive Organization 21
Pt. I Review 37
Pt. II Getting Things Done 39
3 Strategic Planning 41
4 Implementing Action Plans 60
5 Problem Solving 79
Pt. II Review 99
Pt. III Interacting With Staff 101
6 Making Meetings Productive 103
7 Communication and Conflict 122
8 Supervising Staff 140
Pt. III Review 155
Pt. IV Assessing and Rewarding Performance 157
9 Appraising Staff Performance 159
10 Compensating Work and Rewarding Performance 172
Pt. IV Review 193
Pt. V Enhancing Employee Productivity 195
11 Time Management 197
12 Getting and Keeping Productive Employees 215
13 Dealing With Unproductive Employees 234
14 Humanizing the Organization 249
Pt. V Review 264
Coda 266
Index 267
About the Author 271
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