Electronic Bill Presentment and Payment

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Overview

Provides a realistic view of EBPP applicability Highlights EBPP process steps Identifies value-added services coupled with EBPP Addresses security issues and solutions Evaluates EBPP providers and tools Companies are turning to electronic bill presentment and payment (EBPP) to reduce costs associated with paper-based billing processes and to streamline payment response time. Meanwhile, given the mass appeal of the Internet, customers have adopted EBPP for the convenience of online reviewing and payment. Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The text explains how this form of bill presentment and payment can save time and money for service providers and customers and addresses its value-added capabilities that can help improve customer care and customer relationship management on behalf of service providers.

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Product Details

Table of Contents

Introduction to EBPP
Definition of Electronic Bill Presentment and Payment
EBPP Service Types and Basic Business Models
EBPP Evolution Phases
EBPP Entities and Players
Who Is Using Electronic Bill Presentment and Payment
Requirements for EBPP
Driving Forces for EBPP
Challenges to EBPP

The Billing Process
Creation of the Bill
Presentment of the Bill
Payment
Comparison of Paper-Based and Electronic Solutions
Operational Aspects

Business Models for EBPP
Biller Direct
E-Mail
Consolidator Alternatives
Consumer-Centric Aggregation
Use of Portals
Service Bureau
Application Service Provider
Invited Pull
Comparison of Business Models

Value-Added Attributes of EBPP
Value-Added Features to EBPP Core Solutions
Electronic-Component Composition
Content Authoring and Deployment
Customer Relationship Management (CRM)
Use of EBPP for Business-to-Business (B2B) Relationships
Use of EBPP for Business-to-Consumer (B2C) Relationships
Use of EBPP in Small and Medium Enterprises (SME) and Small-Office and Home-Office (SOHO) Environments
Real-Time and Convergent Mediation

Risks, Security, and Privacy with EBPP Business Models
and Solutions
The EBPP Security Assurance Process
Security Risks with EBPP
Security Solutions
Data Privacy
Legal Issues
Identrus Case Study
Open Platform for Security (OPSEC)

Documentation and Payment Standards for EBPP
Documentation Standards
Payment StandardsAlliances among EBPP Entities

EBPP Service Providers and Products
Software Vendors and Application Service Providers
Financial Service Providers
Billing Service Providers
Consolidators and Aggregators
Portals, Distributors, and Exchanges
Document and Postal Service Outsourcers
Service Bureaus
The Selection Process

EBPP Operating Concepts
Fault and Performance Management
Storage Management
Data Warehousing for Maintaining Data
Support Systems and Management Applications
Integration of Core and Management Applications

Case Studies of Successful EBPP Implementations
Case Study 1 - HTC with WebOSS to Implement EBPP
Case Study 2 - CheckFree/Daleen/Cbeyond with Paperless Bill Presentment and Payment
Case Study 3 - The Pitney Bowes Story

Summary and Trends of Designing, Implementing, and Operating EBPP Solutions
Benefits of Offering and Using EBPP
Positioning EBPP
Key Issues to Be Solved for Successful EBPP Applications
Successful Business Models - Impact of Demographics
Regional Expectations
Summary
Acronyms
Bibliography

Index

Each chapter concludes with a summary

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