Electronic Government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005, Proceedings / Edition 1

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This book constitutes the refereed proceedings of the 4th International Conference on Electronic Government, EGOV 2005, held in Copenhagen, Denmark in August 2005.

The 30 revised papers presented were carefully reviewed and selected from numerous submissions and assess the state of the art in e-government/e-governance and provide guidance for research, development and application of this emerging field. The papers are arranged in topical sections on challenges, performance, strategy, knowledge, and technology.

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Table of Contents

Organizational transformation through E-government : myth or reality? 1
The governance of back office integration in E-government : some Dutch experiences 12
E-government systems in developing countries : stakeholders and conflict 26
Intelligent measuring and improving model for customer satisfaction level in E-government 38
Accountability of electronic cross-agency service-delivery processes 49
Citizen relationship management and E-government 57
DSS in a local government context - how to support decisions nobody wants to make? 69
Monitoring and updating regulations and policies for government services 81
Service take-up and impacts of E-government in Austria 93
Evaluation of a risk-modelling tool at the business case of E-service projects - results from a workshop in the UK 105
Achieving administrative transparency through information systems : a case study in the Seoul metropolitan government 113
E-government and structural reform on Bornholm : a case study 124
When technology meets the mind : a comparative study of the technology acceptance model 137
E-government practice : what one country could learn from other 145
Measuring the performance of digital divide strategies : the balanced scorecard approach 151
Policy and practice in standards selection for E-government interoperability frameworks 163
SIGES-PERE : a collaborative GIS for radiological disaster management 174
Feasibility study for a legal knowledge system in the county of Herford 186
A quality inspection method to evaluate E-government sites 198
Organisational changes, skills and the role of leadership required by E-government 210
PA's boundaries and the organizational knowledge processes 218
Providing pan-European E-government services with the use of semantic Web services technologies : a generic process model 226
A proposal for a semantic-driven eGovernment service architecture 237
Knowledge engineering suite : a tool to create ontologies for automatic knowledge representation in knowledge-based systems 249
Guided interactive information access for E-citizens 261
The opportunities and barriers of user profiling in the public sector 269
Personalized access to multi-version norm texts in an eGovernment scenario 281
An infrastructural approach to secure interoperability of electronic IDs : the bridging backbone 291
A distributed network architecture for robust Internet voting systems 300
Electronic voting : an all-purpose platform 309
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