Electronic Mail / Edition 1

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This book gives a thorough overview of the historical , technical, and social aspects of electronic mail. It provides instant access to information about group communication via distribution lists, bulletin board systems, and computer conference systems — methods of communication that are profoundly changing office environments and creating new, more efficient ways of doing business. Includes comprehensive coverage of the e-mail market, ethical and legal aspects, the latest research, and X.400 and Internet mail standards.

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Editorial Reviews

A broad survey of electronic mail and its techniques, uses, and benefits. Covers e-mail and other media, cost/efficiency analysis, system architecture and transmission techniques, standards, the market for e-mail, and legal issues such as privacy and copyright. Includes user interface examples. References to electronic documents are given in the URL format. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

Table of Contents

Ch. 1 Introduction 1
Ch. 2 Electronic Mail and Other Media 3
Ch. 3 When Is Electronic Mail Successful? 7
Ch. 4 Value for People and Organizations 9
Ch. 5 Cost/efficiency Analysis 19
Ch. 6 User Functionality with Electronic Mail 35
Ch. 7 Techniques for Electronic Mail 59
Ch. 8 Standards 83
Ch. 9 The Market for Electronic Mail 163
Ch. 10 Law and Order 177
Ch. 11 Research about Electronic Mail 193
Ch. 12 User Interface Examples 197
Appendix A: Postal Addresses of E-Mail Organizations 211
Appendix B: Standards Documents 213
Further Reading 219
Glossary 221
Index 243
About the Author 267
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