Electronic Payment Systems: Winning New Customers

Overview

This book explains how Electronic Payment Systems (EPS) can help retail banks and other financial and retail institutions win new customers and keep them. It argues that the prime motivation for deploying EPS should not be to make the organization's job easier, or to reduce the volume of paperwork, but to make the retail institution's products and services more attractive to customers, and to construct systems through which these more attractive products and services can be delivered. It is only by making the ...
See more details below
Available through our Marketplace sellers.
Other sellers (Paperback)
  • All (5) from $23.53   
  • New (1) from $54.90   
  • Used (4) from $23.53   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$54.90
Seller since 2014

Feedback rating:

(3)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
Hardcover New 0412462907 Brand New US Edition Book in Perfect Condition. Fast Shipping with tracking number.

Ships from: Houston, TX

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Sending request ...

Overview

This book explains how Electronic Payment Systems (EPS) can help retail banks and other financial and retail institutions win new customers and keep them. It argues that the prime motivation for deploying EPS should not be to make the organization's job easier, or to reduce the volume of paperwork, but to make the retail institution's products and services more attractive to customers, and to construct systems through which these more attractive products and services can be delivered. It is only by making the attraction of new customers the primary aim that effective and workable systems can be designed and deployed. Chapter one covers the development of Electronic Payment Systems. Chapters two to five are devoted to Automated Teller Machines (ATMs), Electronic Funds Transfer at Point of Sale (EFTPoS), telephone banking and smart cards, respectively. In each case the chapter concludes with summary guidelines for winning customers. Chapter six provides detailed instructions on how to bring an electronic payment system to the market. The reader is guided through the preparatory planning stage, establishing a strategy, defining the system's requirements, gathering the tools of implementation, launching the service and monitoring its effectiveness. There is also a handy checklist of questions to address. Chapter seven is a survey of the extent of implementation of each of the major types of electronic payment systems in the United Kingdom, United States and continental Europe. Chapter eight explains the principal consumer advantages of using electronic payment systems, suggests ways of overcoming the traditional institutional barriers to accepting the primacy of the customer, and lists the most commonly voiced complaints from the general public about EPS. The final chapter identifies five major trends in the area which will help the reader plan to meet the demands of the future. With his practical down-to-earth approach, and his succinct and engaging style, James E
Read More Show Less

Product Details

  • ISBN-13: 9780412462900
  • Publisher: Chapman & Hall
  • Publication date: 9/1/1992
  • Format: Mass Market Paperback
  • Edition description: 1st ed
  • Edition number: 1
  • Pages: 158

Table of Contents

Acknowledgements
Preface
Organization of the book
1 The genesis of electronic payment systems 1
2 Automated Teller Machines 21
3 Electronic Funds Transfer at Point of Sale (EFTPos) 49
4 Telephone banking 67
5 Smart cards 81
6 Bringing an electronic payment system to market 87
7 Electronic payment systems in action 113
8 Electronic payment systems from the customer's point of view 131
9 The future of electronic payment systems 145
Glossary 151
Index 155
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)