Emergency Department Prescribes Lean for Process Improvement

Emergency Department Prescribes Lean for Process Improvement

by Janet Jacobsen
     
 
With emergency department patient satisfaction scores slipping into the unhealthy 30th percentile, leaders at Mercy Medical Center wrote a prescription for process improvement that would ultimately reduce the length of stay for patients receiving emergency care.

The therapy was lean, and satisfaction scores quickly rose to the 95th percentile after a

Overview

With emergency department patient satisfaction scores slipping into the unhealthy 30th percentile, leaders at Mercy Medical Center wrote a prescription for process improvement that would ultimately reduce the length of stay for patients receiving emergency care.

The therapy was lean, and satisfaction scores quickly rose to the 95th percentile after a cross-functional team completed value stream mapping to identify and eliminate non-value-added steps in the department.

From the initial mapping came a series of lean cycle change initiatives, one of which led to the creation of Mercy’s Fast Track service to treat less acute patients in one hour or less.

By improving process flow, the capacity to serve patients increased, and the department soon experienced a 6% growth in patient census.

Product Details

ISBN-13:
2940012415639
Publisher:
ASQ Quality Press
Publication date:
05/17/2011
Series:
ASQ Case Study , #3
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
4
File size:
523 KB

Meet the Author

Janet Jacobsen is a freelance writer specializing in quality and compliance topics. A graduate of Drake University, she resides in Cedar Rapids, Iowa.

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