Emotion in Organizations

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Emotions are integral to organizational life, yet the topic of emotion has been conspicuously absent from most texts on organizing and organizational behaviour. This ground-breaking book is the first to redress the imbalance. Bringing together a range of absorbing contributions, it clearly demonstrates how analysis of emotion must be part of any convincing theory of organization. A comprehensive introduction explores the ways in which issues of emotion permeate central themes of organizational analysis such as language, culture, identity, power and control. Contributors then draw on a number of case studies to examine different dimensions of the emotional organizational arena. Topics addressed include: the relations between bureaucracy, rationality and emotion in organizations; masculinity and the gendered nature of emotional control; how organizational order, 'effectiveness and commitment', are sustained by various forms of emotion work and labour; and the narcissistic underpinnings to aspects of expression and management of emotion in organizations. The book concludes by laying out an agenda for further work and research in this field. Combining richly textured observation with thought-provoking critique, Emotion in Organizations will be essential reading for students and those working in the areas of organizational behaviour, organization theory and the psychology and sociology of organizations.
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Product Details

  • ISBN-13: 9780803987340
  • Publisher: SAGE Publications
  • Publication date: 1/28/1993
  • Edition description: First Edition
  • Pages: 256

Table of Contents

Introduction 1
1 Organizations as Emotional Arenas 9
2 Organizations, Emotion and the Myth of Rationality 36
3 Fear, Loyalty and Greedy Organizations 58
4 Passion and Performance: Suffering and the Carrying of Organizational Roles 76
5 Divisions of Emotional Labour: Disclosure and Cancer 94
6 Organizational Nostalgia - Reflections on 'The Golden Age' 118
7 Emotive Subjects: Organizational Men, Organizational Masculinities and the Deconstruction of 'Emotions' 142
8 The Public and the Private: Gender, Sexuality and Emotion 167
9 Narcissistic Emotion and University Administration: An Analysis of 'Political Correctness' 190
10 An Emotion Agenda 216
Index 225
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