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The topic of emotion has been conspicuously absent from most texts on organizing and organizational behaviour. This groundbreaking book is the first to redress this imbalance by bringing together a range of contributions that clearly demonstrate how analysis of emotion must be part of any convincing theory of organization.
The introduction explores the ways in which issues of emotion permeate central themes of organizational analysis, such as language, culture, identity, power and control. Contributors then draw on a number of case studies to examine such issues as: the relations among bureaucracy, rationality and emotion in organizations; masculinity and the gendered nature of emotional control; how organizational order, '
Preface - Arlie Hochschild
Introduction - Stephen Fineman
PART ONE: THE EMOTIONAL ORGANIZATION
Organizations as Emotional Arenas - Stephen Fineman
Organizations, Emotion and the Myth of Rationality - Linda L Putnam and Dennis K Mumby
PART TWO: EMOTION WORK
Fear, Loyalty and Greedy Organizations - Helena Flam
Passion and Performance - Heather H[um]opfl and Steve Linstead
Suffering and the Carrying of Organizational Roles
Divisions of Emotional Labour - Nicky James
Disclosure and Cancer
Organizational Nostalgia - Reflections on 'The Golden Age' - Yiannis Gabriel
PART THREE: EMOTIONS AND THE POLITICS OF DIFFERENCE
Emotive Subjects - Jeff Hearn
Organizational Men, Organizational Masculinities and the (De)construction of 'Emotions'
The Public and the Private - Wendy Parkin
Gender, Sexuality and Emotion
Narcissistic Emotion and University Administration - Howard S Schwartz
An Analysis of 'Political Correctness'
PART FOUR: DIRECTIONS
An Emotion Agenda - Stephen Fineman