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|Prologue: Three Teapots||3|
|1||Attractive Things Work Better||17|
|2||The Multiple Faces of Emotion and Design||35|
|3||Three Levels of Design: Visceral, Behavioral, and Reflective||63|
|4||Fun and Games||99|
|5||People, Places, and Things||135|
|7||The Future of Robots||195|
|Epilogue: We Are All Designers||213|
|Personal Reflections and Acknowledgments||229|
Posted January 29, 2004
This book is a continuation of Norman's excellent 'The Design of Everyday Things'. Here he discusses how our visceral, behavioral, or reflective reaction to things and processes bear upon their value to us. The book started out strong, but I was disappointed in Norman's digression into robotics:their future as machine emotion is programmed into their creation. I would have preferred more discussion on the emotional impact of things we deal with now; more examples, more challenges to designers of the accouterments of our daily lives. Still and all, Norman is an engaging writer with a childlike fascination for our world.
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Posted January 22, 2011
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