The Emotional Organization: Passions and Power / Edition 1

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More About This Textbook


Research on emotion in organizations has blossomed since the early 1990s. Work in this area ranges from an examination of how universal biological, evolutionary, or trait impulses affect emotion, to consideration of the role of social learning in shaping sentiment. This landmark collection is exclusively devoted to demonstrating/mapping what is understood today about power and structural effects on emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace. Stephen Fineman has gathered an international group of cutting-edge researchers for this collection. The volume makes a significant contribution to the field by highlighting the controversies and voices that bring power and politics out of the shadows, propelling organizational emotion into the postmodern era.
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Product Details

  • ISBN-13: 9781405160308
  • Publisher: Wiley
  • Publication date: 12/21/2007
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 240
  • Product dimensions: 6.80 (w) x 9.70 (h) x 0.75 (d)

Table of Contents

List of Contributors     vii
Introducing the Emotional Organization   Stephen Fineman     1
Emotional Arenas
The Hospital
Me, Morphine, and Humanity: Experiencing the Emotional Community on Ward 8   Sharon C. Bolton     15
The Prison
Power, Paradox, Social Support, and Prestige: A Critical Approach to Addressing Correctional Officer Burnout   Sarah J. Tracy     27
Crisis Work
Rape Work: Emotional Dilemmas in Work With Victims   Patricia Yancey Martin   Douglas Schrock   Margaret Leaf   Carmen Von Rohr     44
The Recreation Center
In the Gym: Peer Pressure and Emotional Management Among Co-Workers   Mary Haman   Linda L. Putnam     61
The Job Center
Abuse, Violence, and Fear on the Front Line: Implications of the Rise of the Enchanting Myth of Customer Sovereignty   Marek Korczynski   Victoria Bishop     74
The Call Center
Enactments of Class and Nationality in Transnational Call Centers   Kiran Mirchandani     88
Web Work
The Gendering of Emotions and Perceived Work Time: Chicks and Geeks at   Nicole L. Kangas   Debra E. Meyerson     102
Managing the Emotional Boundaries of Telework   Gill Musson   Katy Marsh     121
Management Consultancy and Humor in Action and Context   Andrew Sturdy   Timothy Clark   Robin Fincham   Karen Handley     134
Shifting Identities
Becoming a Successful Corporate Character and the Role of Emotional Management   Caroline Hatcher     153
Gender and the Emotion Politics of Emotional Intelligence   Stephanie A. Shields   Leah R. Warner     167
Feeling Out of Place? Towards the Transnationalizations of Emotions   Jeff Hearn     184
It's All Too Beautiful: Emotion and Organization in the Aesthetic Economy   Philip Hancock   Melissa Tyler     202
Epilogue   Stephen Fineman     218
Index     220
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