Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership / Edition 1by David R. Caruso, Peter Salovey
Pub. Date: 03/19/2004
We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and… See more details below
We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions—and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.
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Table of Contents
Part One: Learn About the World of Emotional Intelligence.
1. Emotions and Reasoning at Work.
2. An Emotional Blueprint.
Part Two: Understand Your Emotional Skills.
3. Read People: Identifying Emotions.
4. Get in the Mood: Using Emotions.
5. Predict the Emotional Future: Understanding Emotions.
6. Do It with Feeling: Managing Emotions.
7. Measuring Emotional Skills.
Part Three: Develop Your Emotional Skills.
8. Read People Correctly: Improving Your Ability to Identify Emotions.
9. Get in the Right Mood: Improving Your Ability to Use Emotions.
10. Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions.
11. Do It with Smart Feelings: Improving Your Ability to Manage Emotions.
Part Four: Apply Your Emotional Skills.
12. Managing You: Applying Your Emotional Intelligence Skills.
13. Managing Others: Applying Emotional Intelligence Skills with Others.
14. Building the Emotionally Intelligent Manager.
Appendix 1: Assessing Your Emotional Style.
Appendix 2: The Emotional Blueprint.
Appendix 3: Further Reading and Updates.
About the Authors.
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Most Helpful Customer Reviews
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I really enjoyed reading the book, and then, trying out some of the strategies. I didn¿t need to be convinced of the importance of these 4 emotional abilities, and instead, I focused on how to develop the skills, and for me, how to apply them in my work. Later, I went back and read the chapters that discuss the importance of each ability, and found that they were helpful to me as well. They weren¿t just theoretical. And I felt that the book spoke about emotions, and to the reader, in a respectful, intelligent manner.
It's rare for a business book to offer first-hand, practical advice from a thinker who has revolutionized academic thought in his field. Here, that thinker is co-author Peter Salovey, the pioneer who invented the concept of emotional intelligence. Salovey provides a practical, application-oriented guide. With co-author David R. Caruso, he shows you how to take the idea of emotional intelligence ¿¿ that emotional well-being and wholeness are at least as essential as intellectual capacity ¿¿ and use it to do something truly relevant: create emotionally intelligent managers. The authors thoughtfully steer away from the superficial, self-help genre pitfall that purports to offer an easy one-book panacea. Instead, they offer a series of case studies and interactive exercises that may help even the most hard-hearted executive become less emotionally challenged. We give this book its highest recommendation; it's a gift to those toiling in the emotionally barren modern workplace.
From the team who brought Emotional Intelligence (EI) to academia comes a text designed for managers and leaders. The developers of the MSCEIT (Mayer, Salovey, Caruso Emotional Intelligence Test) provide managers with a blueprint for understanding emotional intelligence using the ability model of EI. I read THE EMOTIONALLY INTELLIGENT MANAGER simultaneously with Paul Ekman's EMOTIONS REVEALED. I found the combination to be inspiring and educational as the authors have empirical research to back up their theses. I would highly recommend both of these books to Organizational Development (OD) facilitators and business consultants who work with managers and leaders. In fact, THE EMOTIONALLY INTELLIGENT MANAGER is a MUST HAVE for consultants.
Developing great managers of people is almost a lost art. Now this book helps us to fine-tune the skills and emotions necessary to keep our employees motivated and on-task. In today's downsized climate, we need every advantage to grow our business efficiently.
With all the hype surrounding emotional intelligence, I was pleasantly surprised by the authors' candor. They manage to be responsible about the science, but hands-on and extremely helpful at the same time. Will be a great selection for my managerial clients.