Praise for The Emotionally Intelligent Team
"The Emotionally Intelligent Team connects the dots between the task at hand, achieving and making a difference, and personal happiness. Imagine where humankind would be if every entity on the planet operated within a series of high-performing teams. Marcia Hughes and James Terrell show us that it's possible."
—Suzanne Kirk, senior vice president, Branch Service Center, Bank of the West
"This masterful work offers a completely new perspective, bringing the power of emotional and social intelligence through engaging insights, exercises, and stories, to high-performance teamwork—creating the opportunity for potentially extraordinary results that are seamless, dynamic, and productive."
—Eileen Rogers, global director, Leadership Excellence Programs, Deloitte
"We value teams at Medtronic so we know that this book will be a powerful tool in understanding and developing successful team behaviors."
—Michael Mihalczo and Walter Cooper, district managers, Medtronic CRDM
"Marcia Hughes and James Terrell's latest book, The Emotionally Intelligent Team, is a must-read for every school district, business, and organization that wants to ensure high-functioning and productive teams."
—Linda Fabi, director of education, Waterloo Region District School Board
"Marcia and James provide a good lens for the way people view others in a team environment. This insight, when combined with measuring one's own EQ through a test such as the Emotional Quotient inventory (EQ-i®), provides a powerful lever for improving team performance."
—Steven J. Stein, Ph.D., founder and CEO of MHS and coauthor of the bestseller, The EQ Edge: Emotional Intelligence and Your Success, and author of Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization
"The Emotionally Intelligent Team will help any team take practical steps toward greater collaboration and effectiveness."
—Brian Twillman, EPA training officer and organization development specialist, Office Executive Services, Office of the Administrator
Introduction.
PART ONE: THE VALUE OF EMOTIONAL AND SOCIAL INTELLIGENCE FOR YOUR TEAM.
1 Why Emotional Intelligence Is So Valuable for Teams.
2 The Business Case for Team Emotional Intelligence.
PART TWO: THE SEVEN SKILLS OF A TEAM’S EMOTIONAL AND SOCIAL INTELLIGENCE.
3 The First Skill: Team Identity.
4 The Second Skill: Motivation.
5 The Third Skill: Emotional Awareness.
6 The Fourth Skill: Communication.
7 The Fifth Skill: Stress Tolerance.
8 The Sixth Skill: Conflict Resolution.
9 The Seventh Skill: Positive Mood.
PART THREE: RESULTS GAINED BY EMOTIONALLY AND SOCIALLY INTELLIGENT TEAMS.
10 The Emotionally Intelligent Team Player.
11 Leading the Emotionally Intelligent Team.
12 Values and Ethics.
13 Results.
14 Conclusion.
References.
Acknowledgments.
About the Authors.
Index.
Overview
Praise for The Emotionally Intelligent Team
"The Emotionally Intelligent Team connects the dots between the task at hand, achieving and making a difference, and personal happiness. Imagine where humankind would be if every entity on the planet operated within a series of high-performing teams. Marcia Hughes and James Terrell show us that it's possible."
—Suzanne Kirk, senior vice president, Branch Service Center, Bank of the West
"This masterful work offers a completely new ...