Overview

This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior. The book is the first of its kind to incorporate organizational behavior and bounded emotionality. The editors' primary aim is to communicate the research presented at the bi-annual International Conference on Emotions and Organizational Life to a wider audience. This edition looks at the range of research on emotions within an ...
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Emotions in Organizational Behavior

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Overview

This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior. The book is the first of its kind to incorporate organizational behavior and bounded emotionality. The editors' primary aim is to communicate the research presented at the bi-annual International Conference on Emotions and Organizational Life to a wider audience. This edition looks at the range of research on emotions within an organizational behavior framework; organized in terms of the individual, interpersonal, and organizational levels. Particular emphasis has been placed on obtaining the leading research in the international sphere. This book is intended to be useful to the student of organizational behavior, as well as to the managers of organizations.
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Product Details

  • ISBN-13: 9781135609368
  • Publisher: Taylor & Francis
  • Publication date: 1/15/2005
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 452
  • File size: 3 MB

Table of Contents

Foreword
Preface
1 Organizational behavior : an emotions perspective 1
2 Emotions : from "ugly duckling" via "invisible asset" toward an ontological reframing 11
3 "You wait until you get home" : emotional regions, emotional process work, and the role of onstage and offstage support 45
4 The role of emotion in employee counterproductive work behavior : integrating the psychoevolutionary and constructivist perspective 67
5 Emotional experience of individualist-collectivist workgroups : findings from a study of 14 multinationals located in Australia 87
6 A bounded emotionality perspective on the individual in the organization 113
7 Individual and group affect in problem-solving workgroups 119
8 Nonsense makes sense : humor in social sharing of emotion at the workplace 143
9 Understanding cross-cultural negotiation : a model integrating affective events theory and communication accommodation theory 167
10 A bounded emotionality perspective on interpersonal behavior in organizations 183
11 A reconceptualization of the emotional labor construct : on the development of an integrated theory of perceived emotional dissonance and emotional labor 189
12 Toward understanding emotional management at work : a quantitative review of emotional labor research 213
13 The interaction effect of emotional intelligence and emotional labor on job satisfaction : a test of Holland's classification of occupations 235
14 The relationship with patients : "emotional labor" and its correlates in hospital employees 251
15 A bounded emotionality perspective on work characteristics 287
16 Emotion management to facilitate strategic change and innovation : how emotional balancing and emotional capability work together 295
17 Managing emotion : a new role for emergent group leaders 317
18 For better or for worse : organizational culture and emotions 335
19 A bounded emotionality perspective on organizational change and culture 355
20 What an emotions perspective of organizational behavior offers 359
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