×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Emphitac Listening
     

Emphitac Listening

by Eric Keith
 
Empathy and trust are a platform for effective understanding, communication and relationships. Empathy and trust are essential to develop solutions, win and retain business, and avoiding or diffusing conflict.

Empathy and trust are essential for handling complaints and retaining customers. These days we need to be more effective communicators to be successful

Overview

Empathy and trust are a platform for effective understanding, communication and relationships. Empathy and trust are essential to develop solutions, win and retain business, and avoiding or diffusing conflict.

Empathy and trust are essential for handling complaints and retaining customers. These days we need to be more effective communicators to be successful in business - and in life. The 'steps of the sale', persuasion, closing techniques, features and benefits do not build rapport or relationships - empathy, trust, understanding and sympathetic communications do.

In This Book, You Will Learn:

* The Advantages of Empathic Listening!
* How to Listen with Empathy
* The Importance of Interaction.
* Why Listening Matters.
* Tips for Empathetic Listening!
* And so much more!

Product Details

BN ID:
2940016782942
Publisher:
Key Infomedia Inc
Publication date:
04/28/2013
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
23
File size:
751 KB

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews