An Empowering Approach to Managing Social Service Organizations / Edition 1

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Presenting an empowerment-oriented management approach, this ground-breaking how-to guide covers the most recent innovations and current theories you need to create a successful social service organization.

This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including:

  • Values and ethics
  • Organizational structure
  • Diverse clientele and access to services
  • Barriers to service delivery
  • Cultural competency
  • Fight for social justice
  • Financial resource management
  • Evaluating program outcomes
  • Control of the external environment

A must-have reference, An Empowering Approach to Managing Social Service Organizations will help practicing professionals and students on the cusp of leadership improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.

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Product Details

  • ISBN-13: 9780826138156
  • Publisher: Springer Publishing Company, Incorporated
  • Publication date: 8/30/2006
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 464
  • Sales rank: 1,048,151
  • Product dimensions: 6.34 (w) x 8.98 (h) x 1.09 (d)

Meet the Author

Donna Hardina, MSW, PhD, is a Professor in the Department of Social Work Education at California State University-Fresno. Her practice experience includes case advocacy, community organization, and nonprofit management. Dr. Hardina has written extensively on nonprofit management, community organization, and social welfare policy. She is the author of An Empowering Approach to Managing Social Service Organizations (2006), Analytical Skills for Community Organization Practice (2002), and numerous journal articles.

Jane Middleton, DSW, is a professor and chair in the department of social work education at California State University, Fresno. She is president-elect of the California chapter of the National Association of Social Workers. Dr. Middleton serves on numerous community, state, and national boards. She previously held the position of chair of the master's of social work program in the school of social administration at Temple University.

Salvador Montana, MSW, Phd(c), is a lecturer in the department of social work education at California State University, Fresno, and is currently completing his doctorate at the University of Texas at Austin. He has more than 20 years of direct practice experience in public social services and more than 4 years of special projects experience related to university-cummunity endeavors. He previously served as the director of children and family services in Fresno County.

Roger A. Simpson, PhD, is an assistant professor in the department of social work education at California State University, Fresno. Dr. Simpson has lectured and consulted on multicultural issues and culturally competent approaches to service delivery. He is a member of the National Association of Social Workers and the Council on Social Work Education.

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Table of Contents

  1. Acknowledgements



  2. Introduction
  3. Theories for Organizational Management: Toward the Development of an Empowering Approach
  4. Values and Ethics for Management Practice
  5. The Structure of Social Service Organizations: Where and How Do People Find Help?

  7. Creating Decision-making Partnerships with Staff and Clientele: The Role of Boards and Committees
  8. Program Design: Increasing Service Quality and Access
  9. The Culturally Competent Organization

  11. Administrative Leadership
  12. Increasing Employee Motivation: Promoting the Psychological Empowerment of Workers
  13. Team Building and Collaboration

  15. Advocacy for Improvements in Services and Policies
  16. Securing Resources for the Organization: Funding and Budgeting
  17. Using the Evaluation Process to Empower Workers and Clients
  18. External Relations: Developing Organizational Power
  19. The Empowering Model of Management: Is it Realistic?
  20. APPENDIX: Web Resources for Nonprofit Managers



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