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In this warm and distinctly insightful work, Jim Kouzes and Barry Posner draw out the leadership skill that is hardest to master, but can offer the best results. They expand upon this core practice of their now classic field guide, The Leadership Challenge and reveal the key to unlocking the high achiever within, by what they call "encouraging the heart."
"Kouzes and Posner have done it again. Encouraging the Heart is an insightful, easy-to-read book that shows modern leaders how to foster pride, courage, hope, ownership, and achievement. It's a wonderful mix of research findings and practical observations drawn from the authors' extensive experience with leaders." (William C. Byham, Ph.D., president and CEO, Development Dimensions International)
|1||The Heart of Leadership||3|
|2||The Seven Essentials of Encouraging||15|
|3||The Encouragement Index||33|
|4||The First Essential: Set Clear Standards||45|
|5||The Second Essential: Expect the Best||61|
|6||The Third Essential: Pay Attention||73|
|7||The Fourth Essential: Personalize Recognition||89|
|8||The Fifth Essential: Tell the Story||99|
|9||The Sixth Essential: Celebrate Together||113|
|10||The Seventh Essential: Set the Example||129|
|11||Finding Your Voice||145|
|12||150 Ways to Encourage the Heart||151|
Encouragement comes wrapped in packages of all kinds. We've seen it done in quiet ways with a thank-you, a story, and a smile; and we've been part of grand Academy Awards-style productions. Your imagination is the only limit.
This chapter gives some ideas to get you started. Most are collected examples of what we've observed and what others have contributed to us. Use what we list here as a way of stimulating your creativity. Adapt the ideas to your situation; combine them or use them singularly.
We've categorized the ideas under the seven essentials so you can focus your attention on those areas you most feel in need of working on. But as you see, many of these actions include elements of more than one essential.
Most important, have fun with this. These activities are designed to facilitate your learning, and learning to do a better job of encouraging the heart should be a joyous process.
Posted February 8, 2000
I felt that this book by Kouzes and Posner presented wonderful ideas for leaders. It seemed more directed towards managers of organizations than leaders in general. I was very impressed with the seven essential steps that were offered. It opened up a whole new avenue for putting your heart into a job. I do feel that this book could have been titled, '150 Ways to Encourage the Heart.' This book seemed completely repetitive in the last chapter and could have cut down the 11 chapters before it. However this book did offer wonderful ideas for caring leaders and I would recommend it.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted February 6, 2000
Tremendous guide for analyzing and evaluating our personal attitudes, behaviors, and practices that we display in both our personal and professional lives. Encouraging the Heart offers a fresh perspective that embraces the heart of leadership. It is motivational and inspirational yet goes beyond the 'pep rally fluff' by providing real life applications of what it really means to motivate, influence and lead others.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted January 28, 2000
Encouraging the Heart¿s greatest asset is the stories of regular managers and leaders who employ various means to reward and encourage their subordinates. In the beginning of the book, these stories aid in clarifying the authors¿ many ideas on how to effectively reward others, however in section two, the Seven Essentials section, the stories become too numerous to maintain their effectiveness. I found it difficult to digest the authors¿ suggestions, mostly because the stories blurred together after a few chapters. The book was also slightly contradictory, and this led to further confusion. In one chapter, the authors state that one does not need psychotherapy in order to enact the caring techniques in the book; however, in the very next chapter they claim that in order to find one¿s voice, that person must ¿enter dark, inner territory.¿ The book also speaks of progressing beyond mimicking the techniques of great speakers in order to discover your true style, yet one of the suggestions given in the final list tells the reader to listen to a tape of a children¿s story and practice reading the story the same way the professional does. While Encouraging the Heart offers some valuable suggestions for rewarding and encouraging others, its overuse of story-telling and contradictory nature nurtures confusion.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.
Posted February 8, 2010
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