Enhanced Physician Engagement, Volume 1: What It Is, Why You Need It, and Where to Begin
Many healthcare leaders recognize that in an ever-evolving landscape, physician engagement is no longer a luxury but a necessity. Highly engaged physicians help their organizations navigate changing delivery and payment models, improve clinical outcomes, and meet patient demands for better access to safe, quality care. Yet, understanding what physician engagement truly is—and how you can successfully implement it—can be confounding. Enhanced Physician Engagement, Volume 1: What Is It, Why You Need It, and Where to Begin looks at physician engagement as a strategic and tactical priority. Drawing on more than 40 years of healthcare leadership and management experience, editor Carson F. Dye starts by offering a focused definition of engagement and explaining why physicians should play an active role in governance, leadership, and management. He shares two models to help you understand the book’s foundational concepts and visualize what physician engagement can look like in your own organization. In the book’s following chapters, recognized physician leaders provide personal viewpoints on what successful physician engagement is, share their approaches to developing strategy, and define the role of enhanced collaborations and partnerships. Topics include: diversity and inclusion; conflict resolution; physician burnout; and economic factors that affect engagement.

“What does successful physician engagement look like?” is a question many healthcare organizations are asking today. Through its conceptual framework, this book gives you a map for starting your journey to find the answer. The book’s companion volume, Enhanced Physician Engagement, Volume 2: Tools and Tactics for Success, is the how-to guide that shows you the way.

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Enhanced Physician Engagement, Volume 1: What It Is, Why You Need It, and Where to Begin
Many healthcare leaders recognize that in an ever-evolving landscape, physician engagement is no longer a luxury but a necessity. Highly engaged physicians help their organizations navigate changing delivery and payment models, improve clinical outcomes, and meet patient demands for better access to safe, quality care. Yet, understanding what physician engagement truly is—and how you can successfully implement it—can be confounding. Enhanced Physician Engagement, Volume 1: What Is It, Why You Need It, and Where to Begin looks at physician engagement as a strategic and tactical priority. Drawing on more than 40 years of healthcare leadership and management experience, editor Carson F. Dye starts by offering a focused definition of engagement and explaining why physicians should play an active role in governance, leadership, and management. He shares two models to help you understand the book’s foundational concepts and visualize what physician engagement can look like in your own organization. In the book’s following chapters, recognized physician leaders provide personal viewpoints on what successful physician engagement is, share their approaches to developing strategy, and define the role of enhanced collaborations and partnerships. Topics include: diversity and inclusion; conflict resolution; physician burnout; and economic factors that affect engagement.

“What does successful physician engagement look like?” is a question many healthcare organizations are asking today. Through its conceptual framework, this book gives you a map for starting your journey to find the answer. The book’s companion volume, Enhanced Physician Engagement, Volume 2: Tools and Tactics for Success, is the how-to guide that shows you the way.

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Enhanced Physician Engagement, Volume 1: What It Is, Why You Need It, and Where to Begin

Enhanced Physician Engagement, Volume 1: What It Is, Why You Need It, and Where to Begin

Enhanced Physician Engagement, Volume 1: What It Is, Why You Need It, and Where to Begin

Enhanced Physician Engagement, Volume 1: What It Is, Why You Need It, and Where to Begin

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Overview

Many healthcare leaders recognize that in an ever-evolving landscape, physician engagement is no longer a luxury but a necessity. Highly engaged physicians help their organizations navigate changing delivery and payment models, improve clinical outcomes, and meet patient demands for better access to safe, quality care. Yet, understanding what physician engagement truly is—and how you can successfully implement it—can be confounding. Enhanced Physician Engagement, Volume 1: What Is It, Why You Need It, and Where to Begin looks at physician engagement as a strategic and tactical priority. Drawing on more than 40 years of healthcare leadership and management experience, editor Carson F. Dye starts by offering a focused definition of engagement and explaining why physicians should play an active role in governance, leadership, and management. He shares two models to help you understand the book’s foundational concepts and visualize what physician engagement can look like in your own organization. In the book’s following chapters, recognized physician leaders provide personal viewpoints on what successful physician engagement is, share their approaches to developing strategy, and define the role of enhanced collaborations and partnerships. Topics include: diversity and inclusion; conflict resolution; physician burnout; and economic factors that affect engagement.

“What does successful physician engagement look like?” is a question many healthcare organizations are asking today. Through its conceptual framework, this book gives you a map for starting your journey to find the answer. The book’s companion volume, Enhanced Physician Engagement, Volume 2: Tools and Tactics for Success, is the how-to guide that shows you the way.


Product Details

ISBN-13: 9781640552678
Publisher: Health Administration Press
Publication date: 08/16/2021
Pages: 228
Product dimensions: 6.00(w) x 9.00(h) x 0.70(d)

About the Author

Carson F. Dye, FACHE, president and CEO of Exceptional Leadership LLC, is a seasoned consultant with more than 40 years of leadership and management experience. He has served as an executive search consultant and partner with Witt/Kieffer, TMP Worldwide, and LAI/Lamalie Associates. Prior to these roles, he was partner and director of Findley Davies’s healthcare consulting division in Toledo, Ohio. He has 20 years of experience in healthcare administration, serving in executive-level positions at St. Vincent Mercy Medical Center in Toledo, the Ohio State University Wexner Medical Center in Columbus, Clermont Mercy Hospital in Cincinnati, and Cincinnati Children’s Hospital Medical Center. Dye has been a regular faculty member for the American College of Healthcare Executives since 1987 and has presented workshops for 40 state and local hospital associations. He has written 10 other books, all published by Health Administration Press, including three James A. Hamilton Book of the Year Award winners: The Healthcare Leader’s Guide to Actions, Awareness, and Perception; Developing Physician Leaders for Successful Clinical Integration; and Leadership in Healthcare: Values at the Top. Other notable titles include Exceptional Leadership: 16 Critical Competencies for Healthcare Executives and Winning the Talent War: Ensuring Effective Leadership in Healthcare. Dye received his BA from Marietta College and his MBA from Xavier University.

Table of Contents

Foreword Imran A. Andrabi, MD, FAAFP xv

Preface xix

Acknowledgments xxvii

Introduction Carson F. Dye 1

Strong Physician Engagement Is No Longer a Luxury 3

As Healthcare Organizations Grow Larger, Consolidation Is Inevitable 3

Physicians Are Already Highly Engaged Individuals 4

Physician Engagement Is Complicated 4

Engagement Is Not Synonymous with Alignment 5

There Still Exists a Physician Mystique 5

Physician Leadership Is a Key Component of Engagement 6

Physicians Are Not All Cut Out of the Same Cloth 6

Strong Physician Engagement Is Possible 6

Tolerating a Conclusion Is Not the Same as Embracing It 7

Overview of Chapters 8

1 Employee Engagement: Precursor to Physician Engagement Carson F. Dye 13

Ambiguity About the Concept of Employee Engagement 14

The Literature on Employee Engagement 15

Three Parts of Employee Engagement 18

The Emerging Science of Engagement Through Visualization and Storytelling 19

Engagement: More than Happiness or Satisfaction 20

Conclusion 20

2 Literature on Physician Engagement Carson F. Dye 27

Overviews in the Literature 28

Traditional Views of Physician Engagement 28

The Many Views of Physician Engagement 30

Conclusion 39

3 Physician Engagement Models Carson F. Dye 45

A Two-Factor Model 45

An Eight-Factor Model 51

Conclusion 53

Chapter Appendix 61

4 Aiming to Better Understand Physicians Douglas A. Spotts 65

A Unique Learning Style 65

A Never-Fail Attitude 67

Cooperativeness and Creativity 67

A Tendency to Question Everything 69

Change Management 70

From Engagement to Leadership: How Physicians Can Develop into Engaged Leaders 74

Advantages of Having Physicians at the Table 77

Beyond Engagement to Alignment: Case Study 78

Physician Leaders in Stressful Times 80

Potential for Burnout 81

Physicians Develop "Range" 83

Conclusion 83

5 Larger Paddles and Bigger Boats Lisa M. Casey 87

The Evolving Qualities of Excellent Physicians 89

Consequences of Disenfranchised Physicians 92

The Boat as a Metaphor 93

Concrete Ideas to Emphasize the "What, the Why, and Trust 102

Conclusion 104

6 Physicians as Leaders Carson F. Dye 107

Can We Say All Physicians Are Leaders? 107

Does Clinical Practice Have Similarities to Leadership? 108

How Do Physicians Become Leaders? 110

Physician Leaders Have a Significant Influence on Engagement 115

Do More than Simply Ask Physicians for Their Input 116

Provide for Camaraderie and Community in the Work 118

Leadership Can Help with Burnout 120

Are Physicians Different? 120

Chief Medical Officers Cannot Do It All 122

Conclusion 123

7 Visual and Participative Concepts That Apply to Physician Engagement Kalen Stanton 127

Visualization 128

Getting Physicians in the Game 135

Bringing It All Together 137

It's Worth It 139

Join the Visual Movement 140

Value in Real Time 141

Conclusion 142

8 How Physicians Feel Engagement; How Leaders Enhance It Harjot Singh 145

Engagement at an Individual Level 148

Three Personal Benefits of Flow 154

Common Missteps in Efforts to Enhance Physician Engagement 156

Key Questions to Ensure That Engagement Happens 161

Organizations Without Physician Engagement Programs 162

Conclusion 163

9 The Economic Model: Does Money Generate Engagement? Carson F. Dye 167

Factors Affecting Motivation 170

Insights from Physician Leaders 173

Conclusion 180

10 Mining for Conflict, Jeremy Blanchard 185

Conflict over Delivery of Care 186

Conflict of Professionalism 186

Conflicts of Leading with Power 188

Conflict of the Story That Never Happened 189

Healthcare, the Perfect Milieu for Breeding Conflict 190

How Does Conflict Mining Accelerate Your Leadership Success? 191

How to Mine for Conflict 192

Concrete Tactics for Facing Conflict 193

Pitfalls to Avoid in Conflict 198

Using a Dashboard to Improve the Value of Conflict 199

Exercises to Develop Key Skills 200

Conclusion 202

11 Gender Issues Kathleen L. Forbes 205

Let's Review the Data

Career Decision Challenges During Training 208

Challenges with Selecting a Professional Practice 210

Implicit Gender Bias 211

Developing Female Physicians' Leadership and Engagement 212

Ten Suggestions for Healthcare Organizations to Engage Female Physicians 214

Conclusion 218

12 Cognitive Diversity Raúl Zambrano 223

The Challenge 224

Providers as UREMs 225

The Patients The Providers 227

Management of Physicians 228

Trust 228

Communication 230

Meetings 231

Burnout 234

Conclusion 237

13 Physician Flourishing: Moving Past Burnout Katherine A. Meese Andrew N. Carman 243

What Does Flourishing Mean? 244

Positive Emotion 245

Engagement 245

Relationships 246

Meaning 246

Accomplishment 247

Individual-Level Interventions 248

Team-Level Interventions 252

Organization-Level Interventions 256

Policy-Level Considerations 257

Conclusion 259

14 Getting to "Us" from "We Versus They," Robert Dean 263

Why Financial Incentives Are Not Enough 264

Physicians as Beneficiaries 265

What Creates Engagement? 267

Considerations for an Organizational Engagement Structure 271

Conclusion 280

Conclusion: Summing Up the Experts' Knowledge Carson F. Dye 283

Understanding Physicians 284

Giving Physicians a Bigger Role 284

Recognizing Physicians as Leaders 284

Ensuring a Line of Sight and Participation 285

Understanding How Physicians Feel Engagement 285

Considering Compensation 286

Managing Conflict 286

Paying Strict Attention to Diversity and Gender Matters 286

Helping Physicians Find Their Flow and Flourish 287

Ending Administrative-Physician Competition 287

Index 289

About the Editor 309

About the Contributors 311

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