Ensuring the Quality and Productivity of Education and Professional Development Activities: A Review of Approaches and Lessons for DoD

Overview

With some 700,000 civilian employees, the Department of Defense is the single largest employer of civil service workers in the U.S. government. The Office of the Chancellor for Education and Professional Development in the Department of Defense (DoD) is charged with ensuring the quality and productivity of education and professional development activities targeted at DoD civilians. At the request of the Chancellor's office, RAND undertook a study to examine the approaches used to evaluate academic quality and ...

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Overview

With some 700,000 civilian employees, the Department of Defense is the single largest employer of civil service workers in the U.S. government. The Office of the Chancellor for Education and Professional Development in the Department of Defense (DoD) is charged with ensuring the quality and productivity of education and professional development activities targeted at DoD civilians. At the request of the Chancellor's office, RAND undertook a study to examine the approaches used to evaluate academic quality and productivity in a variety of postsecondary education and training contexts, including corporations, state governments, and universities. The study then considered which approaches might be most relevant to the Chancellor1s office.

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Product Details

  • ISBN-13: 9780833029874
  • Publisher: RAND Corporation
  • Publication date: 8/30/2001
  • Pages: 234
  • Lexile: 1410L (what's this?)
  • Product dimensions: 8.68 (w) x 11.17 (h) x 0.54 (d)

Table of Contents

Preface
Figures
Tables
Summary
Acknowledgments
Acronyms
1 Introduction 1
2 Framework 7
3 Phase One: System-Level Assessment 13
4 Phase Two: Assessing How well Providers Meet Customer Needs 23
5 Choosing the Right Model for Phase Two 44
6 Three Steps for Assessing Providers 55
7 Conclusions and Recommendations 75
App.: Overview of Appendices 79
App State Higher Education Boards 82
App Texas Higher Education Coordinating Board 88
App Kentucky Council on Postsecondary Education 95
App Process Auditors - Academic Audit 100
App International Organization for Standardization 106
App Accrediting Agencies 111
App Western Association of Schools and Colleges 123
App Professional Societies 130
App U.S. Department of Transportation 133
App U.S. Air Force Training and Education 139
App U.S. Navy Individual and Mission Training 145
App Corporate Professional Development and Training 151
App Lucent Technologies Learning and Performance Center 162
App U.S. News and World Report 168
App Baldrige Award 175
App Certifiers of Student Competencies 183
App University of Phoenix 190
App U.S. Air Force Academy, Department of Management 196
App Balanced Scorecard 202
App The Urban Universities Portfolio Project: Assuring Quality for Multiple Publics 210
Bibliography 215
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