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From the Publisher
"A useful resource not only for the new professonal but for managers."
"Claiming that business behavior communicates something about one's self and organization, the authors detail how to create positive impressions in more than a dozen common work-related situations. Chaney and Martin are business/management academics, experts in cross-cultural business communication, and authors of Intercultural Business Communication (2007) and Global Business Etiquette (CH, Oct'06, 44-1030). This new, complementary book focuses on social behaviors within the US workplace, but includes two chapters and cautionary statements about differences in perceived propriety when interacting with people from other parts of the world. Everything about this book conveys a no-nonsense approach (no images, little white space, and lots of text per page). The writing is factual, with footnotes pointing to a rich assortment of supporting sources. Frequent sidebars/boxes relate stories to punctuate essential concepts. Following an introduction, 14 chapters focus on the business etiquette of particular situations, including job interviews, business dress, office politics, electronic and written communication, dining and entertainment, special events, meetings and presentations, sports , and travel. Readers can therefore refer to relevant sections as needed. The comprehensive, up-to-date content even includes current airport security guidelines and pager, beeper, and BlackBerry etiquette. Footnotes (references) by chapter. Highly recommended. All collections."