Essentials of Health Care Management / Edition 1

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This new book provides front-line health care managers with the practical skills needed to promote more efficient health care delivery. With its glossary of key terms and section on future trends, this book is a valuable resource for any health care professional.

Incl. the managerial role, motivating people, conflict management & negotiation, work design, organization design.

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Editorial Reviews

An undergraduate text blending current organizational theory with applications in health services management. Contributing health administrators and scholars outline the managerial role in motivating, leading, and negotiating with groups and teams and hierarchies, as well as offering systematic strategies in organization design, innovation, and performance to meet the future structures of health care organizations. Each section features a "debate time" focusing on controversial topics to stimulate discussion and critical thinking. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780827371453
  • Publisher: Cengage Learning
  • Publication date: 8/5/1996
  • Series: Health Services Administration Series
  • Edition description: 1st ed
  • Edition number: 1
  • Pages: 528
  • Product dimensions: 7.11 (w) x 9.22 (h) x 1.12 (d)

Meet the Author

Stephen M. Shortell, Ph.D. is an A. C. Buehler Distinguished Professor of Health Services Management. He is Professor of Organization Behavior at J.L. Kellogg Graduate School of Management and Professor of Sociology. Stephen Shortell is also a member of the Institute of Health Services Research and Policy Studies at Northwestern University Evanston, Illinois.

Arnold K. Kaluzney, Ph.D. is a Professor in the Department of Health Policy and Administration in the School of Public Health. He is a Senior Research Fellow, Cecil G. Sheps Center for Health Services Research at the University of North Carolina Chapel Hill, North Carolina.

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Table of Contents

ORGANIZATION AND MANGERS; Organization Theory and Health Services Management: The Managerial Role: MOTIVATING, LEADING, AND NEGOTIATING: Motivating People; Leadership a Framework for Thinking and Acting; Conflict Management and Negotiation: OPERATING THE TECHNICAL SYSTEM: Managing Groups and Teams; Work Design; Coordination and Communication; Power and Policies in Health Services Organizations: RENEWING THE ORGANIZATION: Organization Design; Managing Strategic Alliances; Organizational Innovation and Change; Organizational Performance Managing for Efficiency and Effectiveness: CHARTING THE FUTURE: Strategy Making in Health Care Organizations; Creating and Managing the Future.

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