Essentials of Organizational Behavior / Edition 14

by Stephen Robbins, Timothy Judge

Overview

NOTE: This edition features the same content as the traditional text in a convenient, three-hole-punched, loose-leaf version. Student Value Editions also offer a great value; this format costs significantly less than a new textbook. Before purchasing, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of MyLab^™ and Mastering^™ platforms exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a Course ID, provided by your instructor, to register for and use MyLab and Mastering platforms.

For courses in organizational behavior.

A streamlined presentation of key organizational behavior concepts

Essentials of Organizational Behavior teaches readers how to communicate and interact within organizations, through real-world scenarios. The text offers comprehensive coverage of key organizational behavior (OB) concepts, making each lesson engaging and easy to absorb. Readers can use the book’s concepts to apply what they’ve learned to their own education, future career plans, and other organizational endeavors.

Currently used at more than 500 colleges and universities worldwide, Essentials of Organizational Behavior serves as a popular resource so readers can learn and understand the most important concepts in OB. With updated research and the integration of contemporary global issues, the 14th Edition focuses on the most relevant OB concepts that resonate with readers.

Also available with MyLab Management

MyLab™ Management is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.

If you would like to purchase both the loose-leaf version of the text and MyLab Management, search for:

0134640101 / 9780134640105 Essentials of Organizational Behavior, Student Value Edition Plus MyLab Management with Pearson eText — Access Card Package

• 0134524845 / 9780134524849 Essentials of Organizational Behavior, Student Value Edition
• 0134527275 / 9780134527277 MyLab Management with Pearson eText — Access Card — for Essentials of Organizational Behavior

Product Details

ISBN-13:	9780134524849
Publisher:	Pearson Education
Publication date:	01/09/2017
Edition description:	14th ed.
Pages:	408
Product dimensions:	7.20(w) x 9.00(h) x 0.50(d)

About the Author

Stephen P. Robbins

PhD University of Arizona

Stephen P. Robbins is professor emeritus of management at San Diego State University and the world’s best-selling textbook author in the areas of both management and organizational behavior. His books are used at more than a thousand US colleges and universities, have been translated into 19 languages, and have adapted editions for Canada, Australia, South Africa, and India. Dr. Robbins is also the author of the best-selling books, The Truth About Managing People, 2nd Edition (Financial Times/Prentice Hall, 2008) and Decide & Conquer (Financial Times/Prentice Hall, 2004).

In his “other life,” Dr. Robbins actively participates in masters’ track competitions. Since turning 50 in 1993, he’s won 18 national championships; 12 world titles; and set numerous US and world age-group records at 60, 100, 200, and 400 meters. In 2005, Dr. Robbins was elected into the USA Masters’ Track & Field Hall of Fame.

Timothy A. Judge

PhD University of Illinois at Urbana-Champaign

Timothy A. Judge is currently the Alutto Professor of Leadership at The Ohio State University; and Visiting Professor, Division of Psychology & Language Sciences, University College London. He has held academic positions at the University of Notre Dame, University of Florida, University of Iowa, Cornell University, Charles University in the Czech Republic, Comenius University in Slovakia, and University of Illinois at Urbana-Champaign. Dr. Judge’s primary research interests are in (1) personality, moods, and emotions; (2) job attitudes; (3) leadership and influence behaviors; and (4) careers (person—organization fit, career success). Dr. Judge published more than 154 articles in these and other major topics in journals such as the Academy of Management Journal and the Journal of Applied Psychology. He is a fellow of several organizations, including the American Psychological Association and the Academy of Management. Among the many professional acknowledgments of his work, most recently Dr. Judge was awarded the Academy of Management Human Resources Division’s Scholarly Achievement Award for 2014. Dr. Judge is a co-author of Organizational Behavior, 17th Edition, with Stephen P. Robbins, and Staffing Organizations, 8th Edition, with Herbert G. Heneman III. He is married and has three children–a daughter who is a health care social worker, a daughter who is studying for a master’s degree, and a son in middle school.

Table of Contents

	Preface	xvii
Part I	Prologue	1
1.	Introduction to Organizational Behavior	1
	The Field of Organizational Behavior	2
	Goals of Organizational Behavior	5
	Challenges and Opportunities for OB: A Managerial Perspective	6
	The Plan of This Book	12
Part II	The Individual in the Organization	14
2.	Foundations of Individual Behavior	14
	Values	14
	Attitudes	19
	Perception	23
	Learning	26
	Implications for Managers	27
3.	Personality and Emotions	30
	Personality	30
	Emotions	36
	Implications for Managers	41
4.	Basic Motivation Concepts	42
	What Is Motivation?	43
	Early Theories of Motivation	43
	Contemporary Theories of Motivation	47
	Don't Forget: Motivation Theories Are Culture-Bound!	53
	Implications for Managers	54
5.	Motivation: From Concepts to Applications	55
	Management by Objectives	55
	Behavior Modification	58
	Employee Recognition Programs	60
	Employee Involvement Programs	61
	Variable-Pay Programs	64
	Skill-Based Pay Plans	66
	Implications for Managers	68
6.	Individual Decision Making	69
	How Should Decisions Be Made?	70
	How Decisions Are Actually Made in Organizations	73
	Ethics in Decision Making	82
	Implications for Managers	83
Part III	Groups in the Organization	84
7.	Foundations of Group Behavior	84
	Defining and Classifying Groups	84
	Basic Group Concepts	85
	Group Decision Making	94
	Implications for Managers	98
8.	Understanding Work Teams	100
	Why Have Teams Become So Popular?	101
	Teams Versus Groups: What's the Difference?	101
	Types of Teams	102
	Creating Effective Teams	105
	Turning Individuals into Team Players	110
	Implications for Managers	112
9.	Communication	113
	Functions of Communication	114
	The Communication Process	114
	Direction of Communication	115
	Interpersonal Communication	116
	Organizational Communication	119
	Barriers to Effective Communication	123
	Cross-Cultural Communication	124
	Ethics in Communication: Is It Wrong to Tell a Lie?	126
	Implications for Managers	126
10.	Leadership and Creating Trust	130
	What Is Leadership?	130
	Trait Theories	131
	Behavioral Theories	131
	Contingency Theories	134
	Trait Theories Updated: Charismatic Leadership	141
	Visionary Leadership	142
	Team Leadership	142
	Is Leadership Always Relevant?	143
	Trust and Leadership	144
	Implications for Managers	148
11.	Power and Politics	150
	A Definition of Power	150
	Contrasting Leadership and Power	151
	Bases of Power	152
	Dependency: The Key to Power	154
	Power in Groups: Coalitions	155
	Power and Sexual Harassment	156
	Politics: Power in Action	157
	Implications for Managers	162
12.	Conflict and Negotiation	163
	A Definition of Conflict	163
	Transitions in Conflict Thought	164
	Differentiating Functional from Dysfunctional Conflicts	165
	The Conflict Process	166
	Negotiation	171
	Implications for Managers	176
Part IV	The Organization System	178
13.	Foundations of Organization Structure	178
	What Is Organization Structure?	178
	Common Organizational Designs	185
	New Options	188
	Why Do Structures Differ?	191
	Organization Structure and Employee Behavior	193
	Implications for Managers	195
14.	Technology and Work Design	196
	Technology in the Workplace	196
	Organizational Behavior in an E-World	200
	Work Design	206
	Implications for Managers	213
15.	Human Resource Policies and Practices	215
	Employee Selection	216
	Training Programs	218
	Performance Appraisal	220
	Implications for Managers	228
16.	Organizational Culture	230
	Defining Organizational Culture	231
	What Does Culture Do?	233
	Creating and Sustaining Culture	234
	How Employees Learn Culture	239
	Managing Cultural Change	241
	Creating an Ethical Organizational Culture	242
	Spirituality and Organizational Culture	243
	Organizational Culture versus National Culture	246
	Organizational Culture and the Paradox of Diversity	246
	Implications for Managers	247
17.	Organizational Change and Development	248
	Forces for Change	248
	Managing Planned Change	250
	Two Views of Change	251
	Resistance to Change	253
	Managing Change Through Organizational Development	257
	Contemporary Issues in Organizational Change	260
	Implications for Managers	264
	Epilogue	266
	Endnotes	267
	Glindex (Index/Glossary)	285

Introduction

This book was created as an alternative to the 600- or 700-page comprehensive textbook in organizational behavior (OB). It attempts to provide balanced coverage of all the key elements comprising the discipline of OB, in a style that readers will find both informative and interesting. I'm pleased to say that this text has achieved a wide following in short courses and executive programs and in traditional courses as a companion volume with experiential, skill development, case, and readings books. It is currently used at more than 400 colleges and universities in the United States, Canada, Latin America, Europe, Australia, and Asia. It's also been translated into Bahasa Indonesian, Chinese, Dutch, Japanese, Polish, and Spanish.

RETAINED FROM THE PREVIOUS EDITION

What do people like about this book? Surveys of users have found general agreement about the following features. Needless to say, they've all been retained in this edition.

• Length. Since its inception in 1984, I've tried diligently to keep this book to approximately 300 pages. Users tell me this length allows them considerable flexibility in assigning supporting materials and projects.
• Balanced topic coverage. Although short in length, this book continues to provide balanced coverage of all the key concepts in OB. This includes not only traditional topics such as personality, motivation, and leadership; but also cutting-edge issues such as emotions, trust, work-life balance, workplace spirituality, knowledge management, and e-organizations.
• Writing style. This book is frequently singled out for the fluid writing style and extensive use of examples. Usersregularly tell me that they find this book "conversational," "interesting," "student-friendly," and "very clear and understandable."
• Practicality. This book has never been solely about theory. It's about using theory to better explain and predict the behavior of people in organizations. In each edition of this book, I have focused on making sure that readers see the link between OB theories, research, and implications for practice.
• Absence of pedagogy. Part of the reason I've been able to keep this book short in length is that it doesn't include review questions, cases, exercises, or similar teaching/learning aids. This book continues to provide only the basic core of OB knowledge, allowing instructors the maximum flexibility in designing and shaping their course.
• Integration of globalization, diversity, and ethics. As shown in Exhibit A, the topics of globalization and cross-cultural differences, diversity, and ethics are discussed throughout this book. Rather than presented in stand-alone chapters, these topics have been woven into the context of relevant issues. Users tell me they find this integrative approach makes these topics more fully part of OB and reinforces their importance.
• Comprehensive supplements. While this book may be short in length, it's not short on supplements. It comes with a complete, high-tech support package for both faculty and students. This includes a comprehensive instructor's manual and Test Item File; a dedicated Web site; an Instructor's Resource CD-ROM, including the computerized Test Item File, instructor's manual, and PowerPoint slides; and the Robbins Self-Assessment Library, which provides students with insights into their skills, abilities, and interests. These supplements are described in detail later in this Preface.

NEW TO THE SEVENTH EDITION

This seventh edition has been updated in terms of research, examples, and topic coverage. For instance, you'll find new material in this edition on:

• Organizational citizenship behavior (Chapters 1 and 2)
• Work-life balance (Chapter 1)Amabile's model of creativity in decision making (Chapter 6)
• Group demography (Chapter 7)
• Team-effectiveness model (Chapter 8)
• Low- and high-context cultures (Chapter 9)
• Leader-member exchange theory (Chapter 10)
• OB and the e-organization (Chapter 14)
• Mass customization (Chapter 14)
• Flextime and telecommuting (Chapter 14)
• Employee selection and training (Chapter 15)
• Workplace spirituality (Chapter 16)
• Knowledge management (Chapter 17)

SUPPLEMENTS PACKAGE

Essentials of Organizational Behavior continues to be supported with an extensive supplement package for both students and faculty.

For the Student

• The updated and revised Robbins Self-Assessment Library is available with this text as a no-cost option. It contains 50 exercises that provide insights into your skills, abilities, and interests. This is available in both print and CD-ROM formats as well as online.
• Companion Web site—The Companion Web site is the industry standard for companion Web sites. Designed by professors for professors and their students, it provides a customized course Web site, including new communication tools, one-click navigation of chapter content, and other valuable resources.

For the Professor

• Instructor's Manual with Test Item File—The instructor's manual portion includes learning objectives, chapter outlines, chapter summaries, discussion questions, and skill exercises; the Test Item File provides true/false, multiplechoice, and essay questions.
• Companion Web site—The Companion Web site provides professors with bimonthly news articles integrated into the text with accompanying discussion questions and group exercises, online delivery of PowerPoint slides and instructor's material, and sample syllabi and teaching suggestions posted on a community chat room.
• Instructor's Resource CD-ROM—The Instructor's Resource CD-ROM contains the computerized Test Item File, PowerPoint Electronic Transparencies, and the instructor's manual. A revised, comprehensive package of text outlines and figures corresponding to the text, the PowerPoint Electronic Transparencies are designed to aid the educator and supplement in-class lectures. Containing all of the questions in the printed Test Item File, Test Manager is a comprehensive suite of tools for testing and assessment. Test Manager allows educators to easily create and distribute tests for their courses, either by printing and distributing through traditional methods or by an online delivery via Local Area Network (LAN) servers.
• Videos—important topics in organizational behavior are illustrated in the accompanying videos. Real companies are used to highlight organizational behavior practices that work!

ACKNOWLEDGMENTS

A number of people played critical roles in helping to produce this revision. Special thanks are extended to the following reviewers for their helpful comments and suggestions: Professor Claudia Harris, North Carolina Central University; Dr. David A. Foote, Middle Tennessee State University; Jeffrey J. Sherwood, Washington State University; Dr. Jenna Lundberg, Ithaca College; Dr. Carol I. Young, Wittenberg University; Dr. Angeline W. McArthur, University of Wisconsin-Parkside.

At Prentice-Hall, I want to thank David Shafer, Jennifer Glennon, Melanie Olsen, Kim Marsden, Shannon Moore, Judy Leale, Keri Jean, and Janet Slowik for overseeing the production and marketing of this book. And, finally, I want to thank my wife, Laura, for her love and support.

STEPHEN P ROBBINS