The Essentials of Technical Communication / Edition 2

Paperback (Print)
Rent
Rent from BN.com
$13.82
(Save 75%)
Est. Return Date: 06/19/2014
Buy Used
Buy Used from BN.com
$35.44
(Save 35%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $29.41
Usually ships in 1-2 business days
(Save 46%)
Other sellers (Paperback)
  • All (24) from $29.41   
  • New (11) from $36.42   
  • Used (13) from $29.41   

Overview

Practical, concise, and reasonably priced, The Essentials of Technical Communication, Second Edition, gives students the tools they need to get their message across in today's workplace.

Read More Show Less

Editorial Reviews

From the Publisher
"This book judiciously balances between the comprehensive textbook and the cursory pocket guide. It practices what it preaches and maintains consistent focus on the challenge of writing for readers who don't want to read. Highly recommended."—Donald R. Riccomini, Santa Clara University, in Technical Communication, Volume 58, No. 1

"Effective, concise, and thorough."—Elizabeth Childs, Auburn University

"Well written and designed."—Kendall Kelly, Texas State University, San Marcos

"The examples mirror what I am teaching, especially in terms of document design, content, organization, concision, and clarity."—Richie Crider, University of Maryland

Read More Show Less

Product Details

  • ISBN-13: 9780199890781
  • Publisher: Oxford University Press, USA
  • Publication date: 12/20/2011
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 400
  • Sales rank: 134,738
  • Product dimensions: 6.10 (w) x 9.20 (h) x 0.40 (d)

Meet the Author

Elizabeth Tebeaux is a Professor of English at Texas A&M University.

Sam Dragga is a Professor of English and the Chair of the English Department at Texas Tech University.

Read More Show Less

Table of Contents

Checklists
Preface

PART ONE: PRINCIPLES
1. Characteristics of Writing at Work
Writing at Work versus Writing at School
> Requires Acute Awareness of the Need for Strict Security Procedures; Poses Legal Liability for the Writer and the Organization; May Be Read by Readers Unknown to the Writer, Inside or Outside the Organization, for an Infinite Time
> Achieves Job Goals
> Addresses a Variety of Readers Who Have Different Perspectives
> Creates Excessive Paperwork and E-Mails
> Uses a Variety of Documents
The Foundations of Effective Writing at Work
The Qualities of Good Technical Writing
Exercises

2. Writing for Your Readers
Understand Your Readers—The Heart of the Planning Process
> Business Readers Want Answers Now
> Determine Your Readers and Their Perspectives
> Determine Your Purpose
> Understand Your Role as a Writer
> Plan the Content
> Anticipate the Context in Which Your Writing Will Be Received
> Case 2-1
> Case 2-2
The Basic Parts of the Composing Process
> Analyzing the Writing Situation—Purpose, Readers, and Context
> Choosing/Discovering Content
> Arranging Content
> Drafting
> Revising
> Editing
> Case 2-3
Planning and Revision Checklist
Exercises

3. Writing Ethically
Your Professional Obligations
Codes of Conduct
Recognizing Unethical Communication
> Plagiarism and Theft of Intellectual Property
> Deliberately Imprecise or Ambiguous Language
> Manipulation of Numerical Information
> Use of Misleading Illustrations
> Promotion of Prejudice
> Uncritical Use of Information
Managing Unethical Situations
Ethics Decision Checklist
Exercises

4. Achieving a Readable Style
The Paragraph
> Examples for Study
Basic Principles of Effective Style
> Determine Your Readers' Knowledge of the Subject
> Determine Whether a Particular Style Will Be Expected
> Adjust the Style to the Readers, the Purpose, and the Context
Keys to Building Effective Sentences
> Select Your Level of Language; Adjust the Density of Information
> Watch Sentence Length
> Keep Subjects and Verbs Close Together
> Write Squeaky-Clean Prose
> Avoid Pompous Language; Write to Express, Not to Impress
> Avoid Excessive Use of Is/Are Verb Forms
> Use Active Voice for Clarity
Word Choice
Style Checklist
Exercises

5. Designing Documents
Understanding the Basics of Document Design
> Know What Decisions Are Yours to Make
> Choose a Design That Fits Your Situation
> Plan Your Design from the Beginning
> Reveal Your Design to Your Readers
> Keep Your Design Consistent
Designing Effective Pages and Screens
> Use Blank Space to Frame and Group Information
> Space the Lines of Text for Easy Reading
> Set the Line Length for Easy Reading
> Use a Ragged Right Margin
Helping Readers Locate Information
> Use Frequent Headings
> Write Descriptive Headings
> Design Distinctive Headings
> Use Page Numbers and Headers or Footers
Document Design Checklist
Exercises

6. Designing Illustrations
Creating Illustrations
> Tables
> Bar and Column Graphs
> Circle Graphs
> Line Graphs
> Organization Charts
> Flow Charts
> Diagrams
> Photographs
> Animation Clips
> Film Clips
Designing Illustrations Ethically
Illustration Checklist
Exercises

PART TWO: APPLICATIONS
7. E-Mails, Texts, Memos, and Letters
E-Mail and Text Messages
Memos and Letters
Guidelines for Ensuring Quality
Appropriate Tone in E-Mails, Texts, Memos, and Letters
Guidelines for Dealing with Tone
Planning and Writing Correspondence
> Case 7-1: Informational E-Mail Message
> Case 7-2: Instructional Memo
> Case 7-3: Letter Requesting Information
> Case 7-4: Unfavorable News Letter
> Case 7-5: Letter of Reply
Correspondence Checklist
Exercises

8. Technical Reports
Kinds of Reports
Report Categories—Informal and Formal
Informal Report Heading
> Subject Line
> Reference
> Action Required
> Distribution List
Parts of an Informal Technical Report
> Introduction
> Summary
> Discussion
> Conclusion
> Recommendation
> Attachments
> Developing Reports
> Case 8-1
Elements of Formal Reports
> Prefatory Elements
> Abstracts and Summaries
> Discussion, or Body of the Report
> Collecting and Grouping Information
> Case 8-2
> Case 8-3
> Conclusion(s)
> Recommendations
> Appendices
Letter Reports
Example Report for Study
Writing Collaboratively
> The Team Leader
> Requirements of Team Leaders
> Requirements of Team Members
Report Checklist
Exercises

9. Proposals and Progress Reports
Proposals
> Example RFP
> The Context of Proposal Development
> Effective Argument in Proposal Development
> Standard Sections of Proposals
> Case 9-1: Research Proposal
> Case 9-2: Project Proposal
Progress Reports
> Structure of Progress Reports
> Case 9-3
> Case 9-4
Style and Tone of Proposals and Progress Reports
Checklist for Developing Proposals and Progress Reports
Exercises

10. Instructions, Procedures, and Policies
Instructions versus Procedures
Critical Role of Instructions and Procedures in the Workplace
Planning Instructions and Procedures
Structure and Organization
> Introduction
> Theory Governing the Procedure or Instruction
> Warnings, Cautions, Hazards, and Notes Regarding Safety or Quality
> Conditions under Which the Task Should Be Performed
> Name of Each Step
> Case 10-1: Process Instructions
> Case 10-2: Job Instructions
> Case 10-3: Instructional Letter
Online Instructions
> Case 10-4
Checklist for Developing Instructions/Procedures
Exercises

11. Oral Reports
Understanding the Speaking-Writing Relationship
Analyzing the Audience
Determining the Goal of Your Presentation
Choosing and Shaping Content
Analyzing the Context
Choosing the Organization
Choosing an Appropriate Speaking Style
Choosing Visuals to Enhance Your Purpose and Your Meaning
Planning Your Presentation—Questions You Need to Ask
> Audience
> Purpose
> Context
> Content
> Graphics
> Style
Speaking to Multicultural Audiences
Designing Each Segment
> Choose an Interesting Title
> Develop Your Presentation around Three Main Divisions
> Plan the Introduction Carefully
> Design the Body
> Design the Conclusion
Choose an Effective Delivery Style
Techniques to Enhance Audience Comprehension
Designing and Presenting the Written Paper
> Structuring the Written Speech
> Writing the Speech
> Practicing the Presentation
Checklist for Preparing Oral Reports
Exercises

12. Résumés and Job Applications
The Correspondence of the Job Search
> Letter of Application
> The Résumé
> Follow-Up Letters
Interviewing
> The Interview
> Negotiation
> Before and After the Interview
Job Search Checklist
Exercises

Appendix A. Brief Guide to Grammar, Punctuation, and Usage
Appendix B. Using Information Sources
Appendix C. Annotated Report for Study
Index

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)