Establishing a Culture of Patient Safety: Improving Communication, Building Relationships, and Using Quality Tools by Judith Ann Pauley, Joseph F. Pauley | | NOOK Book (eBook) | Barnes & Noble
Establishing a Culture of Patient Safety: Improving Communication, Building Relationships, and Using Quality Tools

Establishing a Culture of Patient Safety: Improving Communication, Building Relationships, and Using Quality Tools

by Judith Ann Pauley, Joseph F. Pauley
     
 

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The purpose of this book is to provide a road map to help healthcare professionals establish a “culture of patient safety” in their facilities and practices, provide high quality healthcare, and increase patient and staff satisfaction by improving communication among staff members and between medical staff and patients. It achieves this by describing

Overview

The purpose of this book is to provide a road map to help healthcare professionals establish a “culture of patient safety” in their facilities and practices, provide high quality healthcare, and increase patient and staff satisfaction by improving communication among staff members and between medical staff and patients. It achieves this by describing what each of six types of people will do in distress, by providing strategies that will allow healthcare professionals to deal more effectively with staff members and patients in distress, and by showing healthcare professionals how to keep themselves out of distress by getting their motivational needs met positively every day.

The concepts described in this book are scientifically based and have withstood more than 40 years of scrutiny and scientific inquiry. They were first used as a clinical model to help patients help themselves, and indeed are still used clinically. The originator of the concepts, Dr. Taibi Kahler, is an internationally recognized clinical psychologist who was awarded the 1977 Eric Berne Memorial Scientific Award for the clinical application of a discovery he made in 1971. That discovery enabled clinicians to shorten significantly the treatment time of patients by reducing their resistance as a result of miscommunication between their doctors and themselves.

Product Details

ISBN-13:
2940012897060
Publisher:
ASQ Quality Press
Publication date:
06/23/2011
Sold by:
Barnes & Noble
Format:
NOOK Book
File size:
499 KB

Meet the Author

Judith Ann Pauley, PhD is the CEO of Process Communications Inc. in Washington, D.C. She worked as a research chemist for the Naval Ordnance Laboratory and developed the batteries used in the anti-submarine missile system SUBROC. She also taught chemistry and physics for 42 years in colleges, universities, and high schools in the United States and Asia, and was named science teacher of the year three times. She currently is an adjunct professor at seven universities. She also has more than 40 years of management and leadership experience.

Joseph F. Pauley is the President of Process Communications Inc. and the Vice President for Education of Kahler Communications Inc., headquartered in Little Rock, Arkansas. Pauley served in the navy during the Korean War and lived in Asia for 21 years where he became an authority on communicating with and motivating people from other cultures. He has held a variety of management and executive positions in his career, and is highly regarded as an improvement agent in various organizations. In all he has had more than 50 years management and leadership experience.

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