The Etiquette Edge: The Unspoken Rules for Business Success [NOOK Book]

Overview

Intelligence, ambition, and skill can take you a long way to achieving your career goals—but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you’ll be going nowhere fast.

The Etiquette Edge gives you a clear, commonsense approach to ...
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The Etiquette Edge: The Unspoken Rules for Business Success

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Overview

Intelligence, ambition, and skill can take you a long way to achieving your career goals—but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you’ll be going nowhere fast.

The Etiquette Edge gives you a clear, commonsense approach to making “good behavior” a competitive advantage. Packed with quizzes, helpful checklists, and clear examples, this practical book shows you how to:

* Make a great impression on bosses, and get along with “enemies”
* Deliver uncomfortable-to-convey information with tact and finesse—including condolences
* Turn your body language into a communication asset
* Register complaints without sounding like a troublemaker
* Skillfully schmooze your way to success…and much more

Rather than dwelling on dry, nitpicky rules, The Etiquette Edge gives you the straight scoop on the most effective communication and behavior styles for negotiating the complex terrain of today’s workplace—and getting ahead!
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Editorial Reviews

From the Publisher

"... a clear, common-sense primer to etiquette in the business world.”

-Dallas Morning News

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Product Details

  • ISBN-13: 9780814428924
  • Publisher: AMACOM
  • Publication date: 7/1/2005
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 176
  • Sales rank: 286,340
  • File size: 320 KB

Meet the Author

Beverly Langford is president of LMA Communication, a consulting, training, and coaching firm that works with organizations and individuals on strategic communication and message development. She teaches managerial communication at Georgia State University’s Robinson College of Business.
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Table of Contents

Preface
Acknowledgments
Introduction: The Case for Courtesy
Test Your Courtesy Quotient (CQ)
Part 1: Everyday Courtesy as a Credibility Builder
Chapter 1: Twenty-First Century Manners: Can Courtesy Survive in the Brave
New World?
      The High Cost of Incivility
      Taking Personal Responsibility
      What’s In It for You?
      The Constantly Changing Rules
      The Bottom Line
      Action Plan
Chapter 2: Credibility: Creating It and Keeping It
      Mastering the Art of Straight Talk
      The Bottom Line
      Action Plan
Chapter 3: Develop Your Gratitude Attitude: Say “Thank You” and Mean It
      When in Doubt
      The Bottom Line
      Action Plan
Chapter 4: I See What You’re Saying: Are Your Unspoken Messages Telling on
You?
      What Exactly Is Nonverbal Communication?
      The Power of Nonverbal Communication
      Interpreting Nonverbal Communication
      Courtesy Is as Courtesy Does
      Synchronize Your Body Language
      Common Body Language and Its Meaning
      The Bottom Line
      Action Plan
Chapter 5: What the $%#*!& Is Going On Here? Should We Put a Leash on Our
Language?
      Obscenity Goes Mainstream
      The Professional Cost of Cursing
      Is Vulgarity a First Amendment Right?
      The Bottom Line
      Action Plan
Chapter 6: Tell Me Less: Some Things Are Better Left Unsaid
      Rebuilding the Barriers at Work
      Think Before You Speak or Write
      Don’t Expect or Demand Reciprocity
      When You Are the Recipient of Unwanted Information
      What You Don’t Say Tells a Lot
      The Bottom Line
      Action Plan
Chapter 7: Praiseworthy Praise: Giving Compliments that Count
      The Power of Praise
      Giving Praise
      Accepting Praise
      The Bottom Line
      Action Plan
Chapter 8: Can Anybody Hear Me? Developing Your Ability to Listen
      Listen for Success
      The Bottom Line
      Action Plan
Chapter 9: Convenience or Curse? Is It Time for a Cell Phone Reality Check?
      Keep the Technology in Perspective
      The Bottom Line
      Action Plan
Chapter 10: Travel Courtesy: Don’t Leave Home Without It
      Keeping the Skies Friendly
      Once You Land: Courtesy at Home or Abroad
      The Bottom Line
      Action Plan
Part 2: Best Behaviors at Work: Interacting with Bosses and Peers
Chapter 11: Fear on Both Sides of the Desk: Relieving Interview Stress
      Guidelines for the Interviewee
      Guidelines for the Interviewer
      On Either Side of the Desk
            The Bottom Line
            Action Plan
Chapter 12: The New Job: Getting Started on the Right Foot
      Plan for Success in a New Position
      The Bottom Line
      Action Plan
Chapter 13: Office Space: Make Working Together More Enjoyable and
Productive
      Be a Considerate Colleague
      A Team Approach to a Harmonious Workplace
      The Bottom Line
      Action Plan
Chapter 14: E-Mail: Think Before You Send
      E-mail Can Be Tricky Business
      Leverage the Advantages of E-mail
      The Bottom Line
      Action Plan
Chapter 15: Using the Telephone Productively: Conversations,
Teleconferencing, and Voice Mail Messaging
      Telephone Basics
      Look for Ways to Make the Medium Work for You and Others
      The Bottom Line
      Action Plan
Chapter 16: Are We Having a Casual Crisis? Coping with Dress Code Confusion
      The Packaging Matters
      The Bottom Line
      Action Plan
Chapter 17: Getting Along with Your Manager: Spotting and Solving
Personality Problems
      Before You Take the Job
      Once You’re on Board
      The Bottom Line
      Action Plan
Chapter 18: Loving Your Enemies: Coping with the Price of Success
      Managing the Price of Success
      The Bottom Line
      Action Plan
Chapter 19: When Your Best Friend Becomes Your Boss: Balancing the
Professional and the Personal
      Reinventing the Rules of Friendship
      The Bottom Line
      Action Plan
Chapter 20: How to Leave a Job: Making a Graceful Exit
      Leaving Gracefully
      The Last Impression
      The Bottom Line
      Action Plan
Chapter 21: Refuse to Schmooze and You Lose: Cultivating the Social Side of
Business
      Be Professional, Not Antisocial
      Schmoozing: More than Just Parties
      It’s All About Relationships
      The Bottom Line
      Action Plan
Chapter 22: Let’s Do Lunch: Dining Your Way to Success
      When You Are the Host
      If You Are the Guest
      When All Is Said and Done
      The Bottom Line
      Action Plan
Chapter 23: Standing Out in the Crowd: Getting Noticed Without Becoming
Notorious
      Take a Proactive Approach
      Make Yourself a Star at Work
      The Bottom Line
      Action Plan
Chapter 24:  He Said, She Said: When the Gender Gap Seems as Large as the
Grand Canyon
      Men and Women Really Are Different
      Bridging the Gender Divide
      The Bottom Line
      Action Plan
Part 3:  Handling Sensitive Issues: Courtesy and Building Trust
Chapter 25: Silence Is Not a Virtue: Complaining Without Carping
      Complain with a Purpose
      Be Generous with Compliments
      The Bottom Line
      Action Plan
Chapter 26: When an Apology Is in Order: Saying “I’m Sorry”
      The Rewards of Apologizing
      How to Make a Meaningful Apology
      Accepting an Apology Gracefully
      The Bottom Line
      Action Plan
Chapter 27: Tell It Like It Is: Delivering Unwelcome Information Without
Doing Permanent Damage
      Take Time to Plan
      The Bottom Line
      Action Plan
Chapter 28: Confronting with Courtesy: Preserving Relationships While
Resolving Differences
             Levels and Sources of Conflict
            Avoiding the High Cost of Unresolved Conflict
      The Bottom Line
      Action Plan
Chapter 29: When the Worst Happens: Dealing with Tragedy and Death
      The Do’s of Dealing with Another’s Grief
      The Don’ts of Relating to a Person’s Grief
      The Most Valuable Response
      The Bottom Line
      Action Plan
Chapter 30: Citizenship in the Global Village
      Avoid Cross-Cultural Communication Pitfalls
      Be a Constant Learner
      The Bottom Line
      Action Plan
A Final Word


Bibliography

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