Evaluating Training Programs: The Four Levels / Edition 3

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The "Kirkpatrick Model" for evaluating training programs is the most widely used approach in the corporate, government, and academic worlds. First developed in 1959, it focuses on four key areas: reaction, learning, behavior, and results. "Evaluating Training Programs" provides a comprehensive guide to Kirkpatrick's four-level model, along with detailed case studies that show how the approach is used successfully in a wide range of programs and institutions. The third edition revises and updates existing material and includes new strategies for managing change effectively.

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Product Details

  • ISBN-13: 9781576753484
  • Publisher: Berrett-Koehler Publishers, Inc.
  • Publication date: 12/10/2005
  • Edition description: Third Edition
  • Edition number: 3
  • Pages: 379
  • Sales rank: 241,407
  • Product dimensions: 6.26 (w) x 9.50 (h) x 1.31 (d)

Meet the Author

Kirkpatrick is Professor Emeritus at the University of Wisconsin, where he taught at the Management Institute for 30 years.

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Table of Contents

Foreword to the First Edition
Foreword to the Second Edition
Pt. 1 Concepts, Principles, Guidelines, and Techniques 1
1 Evaluating: Part of a Ten-Step Process 3
2 Reasons for Evaluating 15
3 The Four Levels: An Overview 19
4 Evaluating Reaction 25
5 Evaluating Learning 39
6 Evaluating Behavior 48
7 Evaluating Results 59
8 Implementing the Four Levels 67
Pt. 2 Case Studies of Implementation 71
9 Making a Play for Training Evaluation: Montac, A Fictitious Company 73
10 Balancing Your Evaluation Act 87
11 Evaluating a Training Program for Nonexempt Employees: First Union National Bank 99
12 Evaluating a Training Course on Performance Appraisal and Coaching: Kemper National Insurance Companies 106
13 Evaluating a Training Program on Presentation Skills: Arthur Andersen & Company 120
14 Evaluating the Creative Manager Training Program: Motorola Corporation 129
15 Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin 140
16 Evaluating a Leadership Training Program: Gap Inc 153
17 Evaluating a Training Program on Problem Solving: City of Los Angeles 178
18 Evaluating a Corporatewide Performance Improvement System: Intel Corporation 186
19 Evaluating an Outdoor-Based Training Program - a Search for Results: St. Luke's Hospital 204
20 Evaluating a Safety Training Program for Managers: Fluor Daniel Hanford, Inc 221
21 Evaluating a Training Program on Stress Management for Intact Work Teams: Midwest Electric, Inc 239
22 Developing an Effective Level 1 Reaction Form: Duke Energy Corporation 265
23 Evaluating a Training Program at All Four Levels: Cisco Systems, Inc 272
Index 283
The Author 291
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