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Evaluating Training Programs: The Four Levels / Edition 3

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Overview

The "Kirkpatrick Model" for evaluating training programs is the most widely used approach in the corporate, government, and academic worlds. First developed in 1959, it focuses on four key areas: reaction, learning, behavior, and results. "Evaluating Training Programs" provides a comprehensive guide to Kirkpatrick's four-level model, along with detailed case studies that show how the approach is used successfully in a wide range of programs and institutions. The third edition revises and updates existing material and includes new strategies for managing change effectively.

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Product Details

  • ISBN-13: 9781576753484
  • Publisher: Berrett-Koehler Publishers, Inc.
  • Publication date: 12/10/2005
  • Edition description: Third Edition
  • Edition number: 3
  • Pages: 379
  • Sales rank: 227,919
  • Product dimensions: 6.26 (w) x 9.50 (h) x 1.31 (d)

Meet the Author

Kirkpatrick is Professor Emeritus at the University of Wisconsin, where he taught at the Management Institute for 30 years.

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Table of Contents

Foreword to the First Edition
Foreword to the Second Edition
Preface
Pt. 1 Concepts, Principles, Guidelines, and Techniques 1
1 Evaluating: Part of a Ten-Step Process 3
2 Reasons for Evaluating 15
3 The Four Levels: An Overview 19
4 Evaluating Reaction 25
5 Evaluating Learning 39
6 Evaluating Behavior 48
7 Evaluating Results 59
8 Implementing the Four Levels 67
Pt. 2 Case Studies of Implementation 71
9 Making a Play for Training Evaluation: Montac, A Fictitious Company 73
10 Balancing Your Evaluation Act 87
11 Evaluating a Training Program for Nonexempt Employees: First Union National Bank 99
12 Evaluating a Training Course on Performance Appraisal and Coaching: Kemper National Insurance Companies 106
13 Evaluating a Training Program on Presentation Skills: Arthur Andersen & Company 120
14 Evaluating the Creative Manager Training Program: Motorola Corporation 129
15 Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin 140
16 Evaluating a Leadership Training Program: Gap Inc 153
17 Evaluating a Training Program on Problem Solving: City of Los Angeles 178
18 Evaluating a Corporatewide Performance Improvement System: Intel Corporation 186
19 Evaluating an Outdoor-Based Training Program - a Search for Results: St. Luke's Hospital 204
20 Evaluating a Safety Training Program for Managers: Fluor Daniel Hanford, Inc 221
21 Evaluating a Training Program on Stress Management for Intact Work Teams: Midwest Electric, Inc 239
22 Developing an Effective Level 1 Reaction Form: Duke Energy Corporation 265
23 Evaluating a Training Program at All Four Levels: Cisco Systems, Inc 272
Index 283
The Author 291
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