BN.com Gift Guide

Everyday Frustration and Creativity in Government: A Personnel Challenge to Public Administration

Overview

Although George Pataki campaigned for change, most of the human infrastructure he inherited is unlikely to change. The psychological consequences to the people of New York State's government will continue to develop even under new leadership. Frustrations caused by downsizing, reduced budgets, institutional constraints, and stalled careers have led to a variety of very human responses: self-denigrating humor, clinical depression, career compromises, organizational sabotage-and several forms of creativity. This ...

See more details below
Available through our Marketplace sellers.
Other sellers (Hardcover)
  • All (6) from $52.65   
  • Used (6) from $52.65   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$52.65
Seller since 2005

Feedback rating:

(1666)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

Very Good
Hardcover Very Good 1567500900 Very good condition, clean, no writings.

Ships from: Sacramento, CA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$52.65
Seller since 2014

Feedback rating:

(198)

Condition: Very Good
Hardcover Very Good 1567500900 Very good condition, clean, no writings.

Ships from: Elverta, CA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$54.24
Seller since 2010

Feedback rating:

(245)

Condition: Very Good
1994 Hardcover Very good *** Great condition *** clean copy *** no highlights *** no markings *** expedited shipping available *** C6B *** Shipped promptly *** Great customer ... service *** Read more Show Less

Ships from: Hillside, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$54.33
Seller since 2014

Feedback rating:

(2765)

Condition: Good
Book has some visible wear on the binding, cover, pages. Biggest little used bookstore in the world.

Ships from: Reno, NV

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$54.95
Seller since 2005

Feedback rating:

(57)

Condition: Like New
Hardcover Fine 1567500900 Ablex Publishing hardcover w/ no DJ (none issued), 1994. Near Fine, w/ clean text, binding tight enough to suggest it may be unread. Very light ... shelfwear. Free delivery confirmation. Read more Show Less

Ships from: San Francisco, CA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$60.00
Seller since 2006

Feedback rating:

(342)

Condition: Like New
1994 Hard cover Fine. No dust jacket as issued. Sewn binding. Cloth over boards. 172 p. Frontiers in Psychotherapy. Audience: General/trade. shelf-aged NEW book w/ moderate ... cover wear. Read more Show Less

Ships from: Northbrook, IL

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Sending request ...

Overview

Although George Pataki campaigned for change, most of the human infrastructure he inherited is unlikely to change. The psychological consequences to the people of New York State's government will continue to develop even under new leadership. Frustrations caused by downsizing, reduced budgets, institutional constraints, and stalled careers have led to a variety of very human responses: self-denigrating humor, clinical depression, career compromises, organizational sabotage-and several forms of creativity. This book treats the New York State bureaucracy as a living laboratory, documenting the ways in which people at work for New York State respond to the unavoidable frustrations of government service. This living laboratory was examined using case studies, interviews, and large-scale surveys. The studies included members of every state agency, the Public Employees Federation, the Civil Service Employees Association, the Governor's Office of Employee Relations and a variety of privatized services. The portrait that emerges is a governmental bureaucracy whose facade is distressingly grey, values are frequently compromised, and experience is often clinically depressing. But beneath it all is an additional layer of lively plotting, creative coping, and proactive circumvention. This book identifies both levels of the psychological experience, anticipates future crises within New York State, and offers a humanistic philosophy capable of transforming these developing conflicts into enduring creativity.

Read More Show Less

Product Details

Table of Contents

Preface
Introduction: A Shy Phenomenon 1
Pt. I The Need for Everyday Creativity in Government
1 Institutionalized Frustrations of Government 7
2 An Empirical Assessment of Everyday Creativity in Government 17
Pt. II Negative and Positive Responses to Frustration: Research and Case Studies
3 Academic Issues: Construct Validity and Theoretical Parsimony or "What the Heck Are We Talking About?" 33
4 Negative Responses to Frustration: Research and Case Studies Regarding Aggression, Exit, and Learned Helplessness 45
5 Positive Responses to Frustration: Research and Case Studies Regarding Intrinsic Motivation, Bureaucratic Skills, and Creativity Skills 83
Pt. III Conceptual Models of Creativity
6 The Frustration-Response Network: A Pragmatic Framework for Understanding Everyday Creativity in Government 109
7 Proactive and Reactive Creativity 125
8 The Principle of Dissimilarity: A Conflict-Creativity Model 135
9 Everyday Frustration and Creativity in Government: An Unfinished Portrait 153
References 157
Author Index 165
Subject Index 169
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)