Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out Success [NOOK Book]

Overview

What is it about McDonald's that has enabled it to produce more millionaires from within its ranks than any company in history?

What earns the undying respect and loyalty of its franchisees, vendors, and 47 million customers served daily, from Moscow to Evansville to Rio de Janeiro?

And how does it continue to expand its products, retool its image, and become more popular with each passing year?

Few authors ...

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Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out Success

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Overview

What is it about McDonald's that has enabled it to produce more millionaires from within its ranks than any company in history?

What earns the undying respect and loyalty of its franchisees, vendors, and 47 million customers served daily, from Moscow to Evansville to Rio de Janeiro?

And how does it continue to expand its products, retool its image, and become more popular with each passing year?

Few authors are as qualified to answer those questions as company insider Paul Facella. Beginning behind the counter at age 16, Paul literally grew up at McDonald's. From counter, to grill, to Regional Vice President, he has, over the course of his distinguished 34-year career, developed an intimate knowledge of the fast-food giant's management practices and culture. He's also forged personal ties to its legendary leaders, including founder Ray Kroc and CEOs Fred Turner, Mike Quinlan, Jack Greenberg, former President Ed Rensi, and current CEO Jim Skinner.

Everything I Know Ab out Business I Learned at McDonald's delivers an up-close-and-personal look at a company where talent is cultivated and encouraged to thrive, from the individual restaurant to the corner office. With the help of in-depth interviews and “in their own words” commentaries from company executives, franchisees, and vendors, he explores McDonald's result-driven culture, and reveals the core principles, first laid down by founder Ray Kroc in 1955, that have successfully guided the company for more than five decades.

Finally, Paul distills all that knowledge and experience into powerful lessons on teamwork, leadership, integrity, communication, and relationship building that you'll use to achieve stellar results in your company-whether your goal is to build an international business empire of your own, or just the best darned shop in town.

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Product Details

  • ISBN-13: 9780071601429
  • Publisher: McGraw-Hill Education
  • Publication date: 10/7/2008
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 256
  • Sales rank: 755,280
  • File size: 647 KB

Meet the Author

Paul Facella was Regional Vice President of the New York Region, a position he held for 11 years. As a pupil of the legendary leaders Ray Kroc and Fred Turner, Paul took their teachings to heart. Working as a team with his staff, operators and vendors, he applied these lessons to the New York Region, growing it to $600 million in revenues--a four-fold increase in profit and a 90% increase in store count, and one of the strongest performing regions in the country. Paul now operates a successful consulting firm in New York. Visit Paul at insidemanagement.com.



Adina Genn is an award-winning journalist who has written for The New York Times and Long Island Business News.

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Customer Reviews

Average Rating 5
( 6 )
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Sort by: Showing all of 6 Customer Reviews
  • Posted November 27, 2008

    more from this reviewer

    The business principles that built McDonald¿s

    Every day, McDonalds serves food to nearly 50 million people in 30,000 restaurants worldwide. It owns about half of the globally branded, fast food restaurants outside the U.S. In India, you can order a Maharaja Mac with two lamb patties. New Zealand¿s Kiwi Burger has a slice of beef and a fried egg. In Uruguay, the egg on the McHuevo burger is poached. With annual sales at the typical outlet averaging more than $2 million, many franchisees have become millionaires. In fact, seven out of 10 current McDonald¿s executives began as restaurant ¿crewmembers¿ and built their careers through the chain. Ray Kroc, who made McDonald¿s the world¿s largest fast food company, once said he didn¿t know what type of food it would be selling in the year 2000 (he died in 1984), but he was certain that it would be selling more of that food than anyone else. Author Paul Facella worked at McDonalds for 33 years. Albeit with the attitude of a fond insider, he details its history and philosophy, and the lessons he learned from the legendary Kroc. getAbstract relishes serving up this primer on McDonald¿s ¿ and in some sense, America¿s ¿ way of doing business.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted November 10, 2008

    Good Management Book That Should Be Read By Everyone

    The book is unique in that the management principles are all related to someone¿s real life experiences at an entity that everyone is familiar with and can relate to. It is not an academic-oriented book and thankfully it doesn¿t have a single chart or diagram. What it does have are relevant stories that make the ideas more concrete. While the principles apply to a large multinational company, they are equally as relevant for a five-person jewelry store or a ten person manufacturing company. I suppose non-profits would benefit as well. Additionally, this is a management book that can be read by the president and the manager, as well as the employee at the bottom of the ladder. It probably should be read by all at the same time in order to get everyone on the same page in any organization. It is easy to read through, and the summaries and bullet points are helpful when you need to refer back to something that was previously read.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted November 4, 2008

    Not your father's management book!

    Facella has given us a rare and absolutlely candid peek under Mickey D's tent, and it is fascinating. You can't help but walk away with a clear understanding of how McDonald's became, and continues to be one of the most successful companies on the planet. But more importantly,Facella provides a simple blueprint for the reader to apply these very same principles in our own personal and professional lives. Its a fast moving read, and I highly recommend it!

    1 out of 1 people found this review helpful.

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  • Posted October 20, 2008

    Big Mac Scores

    I enjoyed reading this book on 3 levels; as a friend who was excited to read about "stuff" that has happened to the author that I did not know about and remembering things that I did, second, reading it as an "ex" Mickey D alumni that brought back fond memories that helped form my path in life and business, and third, as an interesting business tool that gives insight to successful planning, coaching, and action guides that offer accountability and positive long lasting results.<BR/>Paul Facella is successful on all three levels. The anecdotes in the book keep it fresh, interesting, and personal.<BR/>A must read for all who would like to have an insightful guide to being a respected leader who gets results, inspires loyalty, and manintains long lasting relationships.

    1 out of 1 people found this review helpful.

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  • Posted July 21, 2009

    I Also Recommend:

    A Model for All Businesses

    This easy read delves into the culture of McDonald's, and offers deep insights into how such a results-driven company has become so wildly successful across the globe. I found the book and the company to be very inspiring, and plan to brings its growth strategies into my own business.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted November 17, 2008

    No text was provided for this review.

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