Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break-Out Success

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Overview

How Old Fashioned Virtues Made McDonald's a Branding Icon

“Written in the same good faith with which Facella lived his tenure at McDonald's, this book relates lessons that are time-tested and applicable in any business, of any size, in any era.”
-Jeff Kindler, Chairman and CEO, Pfizer

“Paul Facella has completely captured the timeless and practical essence of the ‘McDonald’s Way’ that allowed so many ordinary people to succeed beyond their ...

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Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out Success

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Overview

How Old Fashioned Virtues Made McDonald's a Branding Icon

“Written in the same good faith with which Facella lived his tenure at McDonald's, this book relates lessons that are time-tested and applicable in any business, of any size, in any era.”
-Jeff Kindler, Chairman and CEO, Pfizer

“Paul Facella has completely captured the timeless and practical essence of the ‘McDonald’s Way’ that allowed so many ordinary people to succeed beyond their wildest dreams. Reading this book will surely become a must-read for anyone aspiring to win.”
—Claire Babrowski, executive vice president, chief operating officer of Toys “R” Us

“The sentiments expressed and the experiences so eloquently demonstrated in Paul’s book clearly define how this company keeps employees engaged and keeps ‘ketchup flowing’ in the blood.”
—Janann Williams, vice president of people, MccLane company, Inc.

“The book shows how McDonald’s successful business model was founded on seven simple ‘human principles,’ and is useful for any business person as a guide for how their business can succeed.”
—Jean-Marie Horovitz, former managing director, Citigroup

“How essential relationships, integrity, and culture are at McDonald’s is clear. This book, through lessons learned, translates its applicability to all business environments.”
—Daniel T. Henry, chief financial officer, American Express

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Product Details

  • ISBN-13: 9780071601412
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 10/30/2008
  • Edition number: 1
  • Pages: 256
  • Product dimensions: 5.60 (w) x 8.50 (h) x 1.10 (d)

Meet the Author

Paul Facella was Regional Vice President of the New York Region, a position he held for 11 years. As a pupil of the legendary leaders Ray Kroc and Fred Turner, Paul took their teachings to heart. Working as a team with his staff, operators and vendors, he applied these lessons to the New York Region, growing it to $600 million in revenues—a four-fold increase in profit and a 90% increase in store count, and one of the strongest performing regions in the country. Paul now operates a successful consulting firm in New York. Visit Paul at insidemanagement.com.

Adina Genn is an award-winning journalist who has written for The New York Times and Long Island Business News.

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Customer Reviews

Average Rating 5
( 6 )
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Sort by: Showing all of 6 Customer Reviews
  • Posted November 27, 2008

    more from this reviewer

    The business principles that built McDonald¿s

    Every day, McDonalds serves food to nearly 50 million people in 30,000 restaurants worldwide. It owns about half of the globally branded, fast food restaurants outside the U.S. In India, you can order a Maharaja Mac with two lamb patties. New Zealand¿s Kiwi Burger has a slice of beef and a fried egg. In Uruguay, the egg on the McHuevo burger is poached. With annual sales at the typical outlet averaging more than $2 million, many franchisees have become millionaires. In fact, seven out of 10 current McDonald¿s executives began as restaurant ¿crewmembers¿ and built their careers through the chain. Ray Kroc, who made McDonald¿s the world¿s largest fast food company, once said he didn¿t know what type of food it would be selling in the year 2000 (he died in 1984), but he was certain that it would be selling more of that food than anyone else. Author Paul Facella worked at McDonalds for 33 years. Albeit with the attitude of a fond insider, he details its history and philosophy, and the lessons he learned from the legendary Kroc. getAbstract relishes serving up this primer on McDonald¿s ¿ and in some sense, America¿s ¿ way of doing business.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted November 10, 2008

    Good Management Book That Should Be Read By Everyone

    The book is unique in that the management principles are all related to someone¿s real life experiences at an entity that everyone is familiar with and can relate to. It is not an academic-oriented book and thankfully it doesn¿t have a single chart or diagram. What it does have are relevant stories that make the ideas more concrete. While the principles apply to a large multinational company, they are equally as relevant for a five-person jewelry store or a ten person manufacturing company. I suppose non-profits would benefit as well. Additionally, this is a management book that can be read by the president and the manager, as well as the employee at the bottom of the ladder. It probably should be read by all at the same time in order to get everyone on the same page in any organization. It is easy to read through, and the summaries and bullet points are helpful when you need to refer back to something that was previously read.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted November 4, 2008

    Not your father's management book!

    Facella has given us a rare and absolutlely candid peek under Mickey D's tent, and it is fascinating. You can't help but walk away with a clear understanding of how McDonald's became, and continues to be one of the most successful companies on the planet. But more importantly,Facella provides a simple blueprint for the reader to apply these very same principles in our own personal and professional lives. Its a fast moving read, and I highly recommend it!

    1 out of 1 people found this review helpful.

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  • Posted October 20, 2008

    Big Mac Scores

    I enjoyed reading this book on 3 levels; as a friend who was excited to read about "stuff" that has happened to the author that I did not know about and remembering things that I did, second, reading it as an "ex" Mickey D alumni that brought back fond memories that helped form my path in life and business, and third, as an interesting business tool that gives insight to successful planning, coaching, and action guides that offer accountability and positive long lasting results.<BR/>Paul Facella is successful on all three levels. The anecdotes in the book keep it fresh, interesting, and personal.<BR/>A must read for all who would like to have an insightful guide to being a respected leader who gets results, inspires loyalty, and manintains long lasting relationships.

    1 out of 1 people found this review helpful.

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  • Posted July 21, 2009

    I Also Recommend:

    A Model for All Businesses

    This easy read delves into the culture of McDonald's, and offers deep insights into how such a results-driven company has become so wildly successful across the globe. I found the book and the company to be very inspiring, and plan to brings its growth strategies into my own business.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted November 17, 2008

    No text was provided for this review.

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