Exam Cram 2 Windows XP Professional, Second Edition: Exam 70-270


The MCSE 70-270 Exam Cram 2: Windows XP Professional, Second Edition is an efficient, effective and concise guide that gives you exactly what you need to know to pass one of the most popular exams in the MCSE program. Organized according to the exam objectives, you will be able to quickly and easily assess your understanding of the key exam topics. You will find test-taking strategies and timesaving tips that will help you score better on the test, and the popular Cram Sheet tearcard is include for last-minute ...

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The MCSE 70-270 Exam Cram 2: Windows XP Professional, Second Edition is an efficient, effective and concise guide that gives you exactly what you need to know to pass one of the most popular exams in the MCSE program. Organized according to the exam objectives, you will be able to quickly and easily assess your understanding of the key exam topics. You will find test-taking strategies and timesaving tips that will help you score better on the test, and the popular Cram Sheet tearcard is include for last-minute review on exam day. Also included are over 200 practice questions with detailed answers and an innovative test-engine on CD from MeasureUp. With all of these great features and proven study methods, MCSE 70-270 Exam Cram 2: Windows XP Professional, Second Edition is your smartest way to get certified.

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Product Details

  • ISBN-13: 9780789733603
  • Publisher: Pearson IT Certification
  • Publication date: 7/7/2005
  • Series: Exam Cram 2 Series
  • Edition description: REV
  • Edition number: 2
  • Pages: 478
  • Product dimensions: 5.96 (w) x 9.20 (h) x 1.09 (d)

Meet the Author

MCSA/MCSE 70-270 Exam Cram 2: Windows XP Professional About the Authors

Dan Balter is the Chief Technology Officer for InfoTechnology Partners, Inc., a Microsoft Certified Partner company. He works as an IT consultant and trainer for both corporate and government clients and has worked with several network operating systems throughout his 22-year career. Dan prides himself on tackling complex, technical topics and making them understandable for people. Dan is a Microsoft Certified Desktop Support Technician (MCDST), a Microsoft Certified Systems Administrator (MCSA) on Windows 2000 and Windows Server 2003, and a Microsoft Certified Systems Engineer (MCSE) on Windows NT 4.0, Windows 2000, and Windows Server 2003. He specializes in Microsoft networking technologies, firewalls, VPNs, and other security solutions in addition to designing and implementing messaging and business solutions for small- to medium-sized organizations.

Dan is the author of Exam Cram 2: Managing and Maintaining a Windows Server 2003 Environment and a coauthor for the best-selling books Exam Cram 2: Supporting Users and Troubleshooting a Windows XP Operating System and Exam Cram 2: Windows 2000 Professional, all published by Que Certification. A graduate of USC's School of Business in 1983, Dan has authored and been featured in more than 300 video- and CD-ROM-based computer training courses, including instructional titles on installing, configuring, and administering Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, and Windows Server 2003. He is also a featured video trainer for courses on Microsoft Exchange Server, Microsoft Outlook, and Intuit's QuickBooks small business accounting software. Dan is also a partner in BlastThroughLearning.com, a self-paced multimedia computer training provider.

Dan and his family live in the Santa Rosa Valley area in Southern California, near the city of Camarillo. Dan lives with his lovely wife, Alison, their 9-year-old daughter, Alexis, their 6-year-old son, Brendan, and their golden retriever, Brandy. When he's not writing, researching, or consulting, Dan enjoys traveling and going on Disney cruises with his family, swimming, playing racquetball and basketball, rooting for the Los Angeles Galaxy soccer team and the L.A. Lakers, going for long walks, listening to music, and exploring new age spirituality. Dan can be contacted via email at Dan@InfoTech-Partners.com.

Derek Melber is an independent technical trainer, consultant, and author who specializes in Microsoft products and technologies. Derek has written many books on Windows Active Directory, Group Policy Objects, Active Directory security, Windows security, and other Windows topics.

Derek also runs a website, http://www.auditingwindows.com, which is dedicated to Windows Security and Auditing. There you will find the only books on Auditing Windows Security. The site is full of great information, links, and custom training options.

If Group Policy is your quest, pick up Derek's latest administrators book, which is the Group Policy Guide. This is one of the books in the Windows Server 2003 Resource Kit.

You might run into Derek at a conference where he is speaking. Derek speaks at TechMentor, IIA, MISTI, and other specialized conferences throughout the USA and Canada. He focuses on Active Directory, Group Policy Objects, security, and auditing security.

Derek provides custom and off-the-shelf training on all the topics on which he speaks and writes. To get more information, please email him at derekm@braincore.net.

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Table of Contents

1. Installing and Deploying Windows XP Professional.

Hardware Requirements

Setup Disks

Upgrading to Windows XP Professional

Preupgrade Checklist

File System Considerations

Windows XP Uninstall Feature for Windows 98 and Windows ME Upgrades

Installation Options for Windows XP Professional

Installation Methods

Joining a Workgroup

Joining a Domain

Using the USMT to Migrate User Settings and Files

Files and Settings Transfer (FAST) Wizard

USMT from the Command Line

Deploying Service Packs (SPs) Using Group Policy and Slipstreaming

Group Policy Deployments of SPs

Using Software Update Services (SUS)

Slipstreaming SPs

Unattended SP2 Installs from the Command Line

Applying SPs Manually

Removing SPs

Installing Hotfixes

Automatic Updates

Dynamic Update

Creating a Network Share for Dynamic Update

Product Activation

Troubleshooting Failed Installations

Exam Prep Questions

Answers to Exam Prep Questions

Need to Know More?

2. Establishing, Configuring, and Managing Resources.

Managing Access to Shared Folders

Creating Shared Folders from My Computer or Windows Explorer

Creating Shared Folders from the Shared Folders MC Snap-in

Using Automatically Generated Hidden Shares

Connecting to Shared Resources on a Windows Network

Controlling Access to Shared Folders

Monitoring, Managing, and Troubleshooting Access to Files and Folders

NTFS Security: Users and Groups

NTFS Security: Basic and Advanced Permissions

Controlling Access to Files and Folders by Using Permissions

Optimizing Access to Files and Folders

Controlling Write Access to USB Storage Devices Under SP2

Auditing System and Network Events

Managing and Troubleshooting Web Server Resources

IIS Console: Administering the Default Web and FTP Sites

Web Folders and the WebDAV Protocol

Troubleshooting Internet Information Services

Managing Local and Network Print Devices

Connecting to Local and Network Printers

Managing Printers and Print Jobs

Configuring Print Server and Printer Properties

Using the Internet Printing Protocol (IPP)

Exam Prep Questions

Answers to Exam Prep Questions

Need to Know More?

3. Setting Up, Managing, and Troubleshooting Security Accounts and Policies.

Built-in User and Group Accounts

Creating Local User and Group Accounts

Configuring Account Properties

Renaming Accounts

Disabling or Enabling User Accounts

Deleting Accounts

Using the User Accounts Tool


Fast User Switching


Managing Domain User Accounts

Creating Domain User Accounts

Creating Template User Accounts

Disabling and Deleting User Accounts

Understanding and Implementing Group Policy

Local Group Policy

Group Policy Objects (GPO)

User Rights Assignment

Security Options

Account Policies

Audit Policies

SP2 GPO Changes

Resultant Set of Policy (RSoP)

Group Policy Result

Group Policy Update

RSoP Snap-in

Security Configuration and Analysis

Security Templates

Software Restriction Policies

Two Types of Software Restriction Policies

Software Identification Rules

Integration with Microsoft Passport via the Internet

Data Execution Prevention

Windows Security Center

Exam Prep Questions

Answers to Exam Prep Questions

Need to Know More?

4. Implementing and Managing User and Desktop Settings.

Configuring and Managing User Profiles

User Profiles

Roaming User Profiles

Managing User Profiles Behavior Through Group Policy

Fast User Switching

Using Offline Files

Setting Up Offline Files and Folders

Making Files and Folders Available Offline

Synchronizing Offline Files and Folders

Accessing Offline Files and Folders

Managing Offline Files and Folders

Configuring and Troubleshooting Desktop Settings

Keyboard Applet

Display Applet

Mouse Applet

Sounds and Audio Devices Applet

Scanners and Cameras Applet

Speech Applet

Taskbar and Start Menu Applet

Wireless Network Setup Wizard

Troubleshooting and System Settings


Application Program Compatibility Support

Windows Installer Service

Installing Packages

Publishing MSI Packages

Multiple-Language Support and Regional Options

Windows XP Multilingual User Interface Pack

Language Options

Regional Options: Locales

File Settings and Transfer Wizard

Transferring Settings from One Computer to Another

Accessibility Options

Accessibility Options Applet

Accessibility Wizard

Additional Accessibility Features

Advanced Video Display Options

ClearType Display Support

Dualview Multiple Display Support

Fax Features

The Fax Console: Managing Faxes, Settings, and Options

Scheduled Tasks

Creating a Task

Exam Prep Questions

Answers to Exam Prep Questions

Need to Know More?

5. Installing, Configuring, and Troubleshooting Hardware Devices and Drivers.

Implementing, Managing, and Troubleshooting Hardware

Universal Plug and Play–Extending the PnP Standard

Installing, Configuring, and Managing Hardware

Device Driver Updates

Updating Your System Files Manually from the Windows Update Website

The Driver Rollback Feature

Managing and Troubleshooting Device Conflicts

Managing and Troubleshooting Driver Signing

Using Cameras and Scanning Devices

Using Modems for Dial-up Connections

Configuring and Managing CD and DVD Media Devices

Installing, Configuring, and Troubleshooting USB Devices

Using Network Adapters

Using Infrared Data Association (IrDA) Devices

Wireless Networking Support

Installing, Configuring, and Supporting Video Display Adapters

Configuring Multiple-Monitor Support

Removable Storage Support

Managing Tape Devices

Upgrading a System from One to Two Processors

Mobile Computing

Managing Hardware Profiles

Power Management Support

Managing Card Services

Exam Prep Questions

Answers to Exam Prep Questions

Need to Know More?

6. Implementing, Managing, and Troubleshooting Disk Storage.

Disk Storage Management

Basic Disks

Dynamic Disks

Comparing Basic Disks to Dynamic Disks

Upgrading Disks

Moving Disks to Another Computer

Reactivating a Missing or Offline Disk

Basic Partitions

Partitions and Logical Drives on Basic Disks

Dynamic Volumes

Simple Volumes

Spanned Volumes

Striped Volumes

Mirrored Volumes and RAID-5 Volumes

Limitations of Dynamic Disks and Dynamic Volumes

Troubleshooting Disks and Volumes

Diagnosing Problems

Monitoring Disk Performance

Detecting and Repairing Disk Errors

The Disk Defragmenter Tool

Understanding Why Files Are Not Moved to the Beginning of NTFS Partitions and Volumes

Using the Disk Cleanup Wizard

File Systems Supported in Windows XP

FAT and FAT32

The Windows XP NTFS File System

Converting from One File System to Another

Assigning, Changing, or Removing Drive Letters

Mounted Drives

Creating a Mounted Drive

Support for FAT32 on DVD-RAM Disks

Disk Quotas

Data Compression

Moving and Copying Compressed Files and Folders

Data Encryption

Keeping Data Private with the Encrypting File System (EFS)

Data Protection from Removable USB Storage Media

Making USB Storage Drives Read-only

Exam Prep Questions

Answers to Exam Prep Questions

Need to Know More?

7. Implementing, Managing, and Troubleshooting Network Protocols and Services.

Configuring and Troubleshooting TCP/IP

Deciphering the TCP/IP Protocol Suite for Windows XP

Understanding TCP/IP Computer Addresses

Understanding Classful IP Addressing

Understanding Variable-Length Subnet Masks

Understanding Classless Interdomain Routing

Configuring TCP/IP

Troubleshooting TCP/IP

Working with TCP/IP Profiles

Connecting to Novell NetWare Networks and Unix-Based Computer Systems

Novell NetWare Connectivity

Unix Connectivity

Network Bridging

Windows Messenger

Remote Desktop

Configuring Remote Desktop

Connecting with Remote Desktop

Remote Desktop Web Connection

Understanding Remote Assistance

Exam Prep Questions

Answers to Exam Prep Questions

Need to Know More?

8. System Monitoring, Performance Optimization, and Recovery Features.

Backing Up and Restoring Data

Using Windows Backup

Required Permissions for Backing Up Files

Backup Types

Configuring File and Folder Backup Jobs

Backing Up the System State

Scheduling Backup Jobs

Volume Shadow Copy Technology

Restoring Files and Folders

Troubleshooting and Repairing Windows XP Professional Systems

Safe Mode and Other Advanced Startup Options

System Recovery Settings

The Recovery Console

System Restore

Automated System Recovery

Performance Optimizing and Troubleshooting

System Monitor

Performance Logs and Alerts

Managing Performance

Task Manager

Monitoring Event Logs

Proactively Managing Security Threats

Exam Prep Questions

Answers to Exam Prep Questions

Need to Know More?

9. Installing, Administering, and Troubleshooting Remote Access Services.

Authentication Protocols

Extensible Authentication Protocol (EAP)

IP Security (IPSec)

Layer 2 Tunneling Protocol (L2TP)

Remote Authentication Dial-in User Service (RADIUS)

Bandwidth Allocation Protocol (BAP)


Connecting to Remote Access Servers

Setting Up and Configuring VPN Connections

Configuring Windows Firewall

The Windows Security Center

Configuring Windows Firewall Exceptions

WF Logging

Configuring and Troubleshooting ICS

Configuring ICS

Troubleshooting ICS

Managing Enhanced Network Security Under SP2

Understanding Restrictions to TCP/IP Raw Sockets

Understanding TCP/IP Outbound Connection Limits

Managing Changes to RPCs, DTC, COM, and DCOM

Exam Prep Questions

Answers to Exam Prep Questions

Need to Know More?

10. Practice Exam I.

11. Answers to Practice Exam I.

12. Practice Exam II.

13. Answers to Practice Exam II.

Appendix A: CD Contents and Installation Instructions.

Multiple Test Modes

Study Mode

Certification Mode

Custom Mode

Adaptive Mode

Missed Question Mode

Non-Duplicate Mode

Question Types

Random Questions and Order of Answers

Detailed Explanations of Correct and Incorrect Answers

Attention to Exam Objectives

Installing the CD

Creating a Shortcut to the MeasureUp Practice Tests

Technical Support



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Welcome to MCSA/MCSE 70-270 Exam Cram 2: Windows XP Professional! Whether this is your first or your fifteenth Exam Cram 2 book, you'll find information here that will help ensure your success as you pursue knowledge, experience, and certification. This book aims to help you get ready to take—and pass—Microsoft Certification Exam 70-270, "Installing, Configuring, and Administering Microsoft Windows XP Professional." This Introduction explains Microsoft's certification programs in general and talks about how the Exam Cram 2 series can help you prepare for Microsoft's Windows 2003 certification exams.

Exam Cram 2 books help you understand and appreciate the subjects and materials you need to pass Microsoft certification exams. Exam Cram 2 books are aimed strictly at test preparation and review. They do not teach you everything you need to know about a topic. Instead, we (the authors) present and dissect the questions and problems we've found that you're likely to encounter on a test. We've worked to bring together as much information as possible about Microsoft certification exams.

Nevertheless, to completely prepare yourself for any Microsoft test, we recommend that you begin by taking the Self-Assessment included in this book immediately following this Introduction. This tool will help you evaluate your knowledge base against the requirements for an MCSE under both ideal and real circumstances.

Based on what you learn from that exercise, you might decide to begin your studies with some classroom training or some background reading. On the other hand, you might decide topick up and read one of the many study guides available from Microsoft or third-party vendors on certain topics, including Que Publishing's Exam Prep series. We also recommend that you supplement your study program with visits to http://www.examcram2.com to receive additional practice questions, get advice, and track the Windows 2003 MCSE program.

We also strongly recommend that you install, configure, and fool around with the software you'll be tested on, because nothing beats hands-on experience and familiarity when it comes to understanding the questions you're likely to encounter on a certification test. Book learning is essential, but hands-on experience is the best teacher of all!

Taking a Certification Exam

After you've prepared for your exam, you need to register with a testing center. Each computer-based MCP exam costs $125, and if you don't pass, you may retest for an additional $125 for each additional try. In the United States and Canada, tests are administered by Pearson VUE and Thomson Prometric. Here's how you can contact them:

  • VUE—You can sign up for a test or get the phone numbers for local testing centers through the web page at http://www.vue.com/ms/.

  • Prometric—You can sign up for a test through the company's website at http://www.prometric.com. Or you can register by phone at 800-755-3926 (within the United States and Canada) or at 410-843-8000 (outside the United States and Canada).

To sign up for a test, you must possess a valid credit card, or you can contact either company for mailing instructions to send in a check (in the U.S.). Only when payment is verified, or your check has cleared, can you actually register for a test.

To schedule an exam, call the number or visit either of the web pages at least one day in advance. To cancel or reschedule an exam, you must call before 7 p.m. Pacific standard time the day before the scheduled test time (or you may be charged, even if you don't appear to take the test). When you want to schedule a test, have the following information ready:

  • Your name, organization, and mailing address.

  • Your Microsoft Test ID. (Inside the United States, this means your Social Security number; citizens of other nations should call ahead to find out what type of identification number is required to register for a test.)

  • The name and number of the exam you want to take.

  • A method of payment. (As we've already mentioned, a credit card is the most convenient method, but alternative means can be arranged in advance, if necessary.)

After you sign up for a test, you'll be informed as to when and where the test is scheduled. Try to arrive at least 15 minutes early. You must supply two forms of identification—one of which must be a photo ID—to be admitted into the testing room.

All exams are completely closed-book. In fact, you will not be permitted to take anything with you into the testing area, but you will be furnished with a blank sheet of paper and a pen or, in some cases, an erasable plastic sheet and an erasable pen. We suggest that you immediately write down on that sheet of paper all the information you've memorized for the test. In Exam Cram 2 books, this information appears on a tear-out sheet inside the front cover of each book. You will have some time to compose yourself, record this information, and take a sample orientation exam before you begin the real thing. We suggest you take the orientation test before taking your first exam, but because they're all more or less identical in layout, behavior, and controls, you probably won't need to do this more than once.

When you complete a Microsoft certification exam, the software will tell you whether you've passed or failed. If you need to retake an exam, you'll have to schedule a new test with Prometric or VUE and pay $125.

Note - The first time you fail a test, you can retake it the next day. However, if you fail a second time, you must wait 14 days before retaking that test. The 14-day waiting period remains in effect for all retakes after the second failure.

How to Prepare for an Exam

Preparing for any Windows MCSE test requires that you obtain and study materials designed to provide comprehensive information about the product and its capabilities that will appear on the specific exam for which you are preparing. The following list of materials will help you study and prepare:

  • The Windows XP Professional product CD includes comprehensive online documentation and related materials; it should be a primary resource when you are preparing for the test.

  • The exam-preparation materials, practice tests, and self-assessment exams can be found on the Microsoft Training and Services page at http://www.microsoft.com/learning/. The Testing Innovations link offers examples of the new question types found on the Windows 2003 MCSE exams. Find the materials, download them, and use them!

  • The exam-preparation advice, practice tests, questions of the day, and discussion groups can be found at http://www.examcram2.com.

In addition, you'll probably find any or all of the following materials useful in your quest for Windows XP Professional expertise:

  • Study guides—Several publishers—including Que Publishing—offer Windows XP Professional titles. Que Certification includes the following:

    • The Exam Cram 2 series—These books give you information about the material you need to know to pass the tests.

    • The Exam Prep series—These books provide a greater level of detail than the Exam Cram 2 books and are designed to teach you everything you need to know from an exam perspective. Each book comes with a CD that contains interactive practice exams in a variety of testing formats.

    • Together, the two series make a perfect pair.

  • Multimedia—The MeasureUp Practice Tests CD that comes with each Exam Cram and Exam Prep features a powerful, state-of-the-art test engine that prepares you for the actual exam. MeasureUp Practice Tests are developed by certified IT professionals and are trusted by certification students around the world. For more information, visit http://www.measureup.com.

  • Classroom training—CTECs, online partners, and third-party training companies (such as Wave Technologies, Learning Tree, Data-Tech, and others) all offer classroom training on Windows XP Professional. These companies aim to help you prepare to pass Exam 70-270. Although such training runs upward of $350 per day in class, most of the individuals lucky enough to partake find it to be quite worthwhile.

  • Other publications—There's no shortage of materials available about Windows XP Professional. The resource sections at the end of each chapter should give you an idea of where we think you should look for further discussion.

By far, this set of required and recommended materials represents a nonpareil collection of sources and resources for Windows XP Professional and related topics. We anticipate you'll find that this book belongs in this company.

About This Book

Each topical Exam Cram 2 chapter follows a regular structure, along with graphical cues about important or useful information. Here's the structure of a typical chapter:

  • Opening hotlists—Each chapter begins with a list of the terms, tools, and techniques you must learn and understand before you can be fully conversant with that chapter's subject matter. We follow the hotlists with one or two introductory paragraphs to set the stage for the rest of the chapter.

  • Topical coverage—After the opening hotlists, each chapter covers a series of topics related to the chapter's subject title. Throughout this section, we highlight topics or concepts likely to appear on a test using a special Exam Alert layout, like this:

Caution - This is what an Exam Alert looks like. Normally, an Exam Alert stresses concepts, terms, software, or activities that are likely to relate to one or more certification test questions. For that reason, we think any information found offset in Exam Alert format is worthy of unusual attentiveness on your part. Indeed, most of the information that appears on the Cram Sheet appears as Exam Alerts within the text.

Pay close attention to material flagged as an Exam Alert; although all the information in this book pertains to what you need to know to pass the exam, we flag certain items that are really important. You'll find what appears in the meat of each chapter to be worth knowing, too, when preparing for the test. Because this book's material is very condensed, we recommend that you use this book along with other resources to achieve the maximum benefit.

In addition to the Exam Alerts, we have provided tips that will help you build a better foundation for Windows XP Professional knowledge. Although the information may not be on the exam, it is certainly related and will help you become a better test taker.

Tip - This is how tips are formatted. Keep your eyes open for these, and you'll become a Windows XP Professional guru in no time!

  • Exam Prep Questions—Although we talk about test questions and topics throughout the book, a section at the end of each chapter presents a series of mock test questions and explanations of both correct and incorrect answers.

  • Details and resources—Every chapter ends with a section titled "Need to Know More?" This section provides direct pointers to Microsoft and third-party resources offering more details on the chapter's subject. In addition, this section tries to rank or at least rate the quality and thoroughness of the topic's coverage by each resource. If you find a resource you like in this collection, use it, but don't feel compelled to use all the resources. On the other hand, we recommend only resources we use on a regular basis, so none of our recommendations will be a waste of your time or money (but purchasing them all at once probably represents an expense that many network administrators and would-be MCPs and MCSEs might find hard to justify).

The bulk of the book follows this chapter structure slavishly, but there are a few other elements we'd like to point out. Chapters 10 and 12, "Practice Exam I" and "Practice Exam II," include sample tests that provide a good review of the material presented throughout the book to ensure you're ready for the exam. Chapters 11 and 13 are the answer keys to these questions.

Finally, the tear-out Cram Sheet attached next to the inside front cover of this Exam Cram 2 book represents a condensed and compiled collection of facts and tips we think you should memorize before taking the test. Because you can dump this information out of your head onto a piece of paper before taking the exam, you can master this information by brute force—you need to remember it only long enough to write it down when you walk into the test room. You might even want to look at it in the car or in the lobby of the testing center just before you walk in to take the test.

How to Use This Book

We've structured the topics in this book to build on one another. Therefore, some topics in later chapters make more sense after you've read earlier chapters. That's why we suggest you read this book from front to back for your initial test preparation. If you need to brush up on a topic or you have to bone up for a second try, use the index or table of contents to go straight to the topics and questions you need to study. Beyond helping you prepare for the test, we think you'll find this book useful as a tightly focused reference to some of the most important aspects of Windows XP Professional.

Given all the book's elements and its specialized focus, we've tried to create a tool that will help you prepare for—and pass—Microsoft Exam 70-270.

Thanks, and enjoy the book!

© Copyright Pearson Education. All rights reserved.

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  • Anonymous

    Posted October 20, 2006

    helps to learn xp, BUT

    This is a good book if you want to learn about win xp with sp2. It has good questions about win xp. Now heres the problem. The microsoft test on Win XP doesnt ask questions about Win xp directly. The questions on the test are for the most part indirectly related to XP. It could have been win 2000. Also bluetooth, active dir, domains.Also the Sybex book is a good book to learn about win xp. Unfortunately the test is not about XP. Good Luck

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  • Anonymous

    Posted March 11, 2009

    No text was provided for this review.

  • Anonymous

    Posted November 24, 2008

    No text was provided for this review.

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