Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers

Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers

by Lior Arussy
     
 

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Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the…  See more details below

Overview


Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty. The guide also explains how making "The Daily Choice" will empower employees to reach new heights of excellence, creating delightful customer experiences and achieving results from the bottom up.

Product Details

ISBN-13:
9780910965798
Publisher:
Information Today, Inc.
Publication date:
04/01/2008
Pages:
240
Product dimensions:
5.70(w) x 8.30(h) x 0.90(d)

Meet the Author


Lior Arussy is a business consultant and the founder and president of Strativity Group, Inc., which advises such high-profile clients as FedEx, Honeywell, Lockheed Martin, Nokia, and Siemens. He is the author of The Experience!, Innovating IT, and Passionate & ProfitableHe lives in Fair Lawn, New Jersey. 

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