Excellence in Human Service Organization Management / Edition 2

by Peter Kettner

Overview

An integrated model for management and administrative practice.

Excellence in Human Service Organization Management, 2/e provides guidelines to insure internal consistency within Human Service Organizations. Integrated in management theory, the model presented in the text is adapted to human service organizations generally and social work issues specifically. The text first identifies problems in organizational functioning as well as proposes what managers need to do to put their organizations back on track toward excellence. Then it guides managers through a plan to bring employees on board and continuously nurture them so they identify their success with that of the organization. Standards for Excellence Series — Designed to help students advance their knowledge, values, and skills, the Standards for Excellence Series assists students in associated CSHSE's National Standards to all levels of human service practice.

Learning Goals

Upon completing this book, readers will be able to:

• Identify problems in organizational functioning.
• Recognize what managers need to do to get organizations on the track for excellence.
• Understand what employees need to do to help the overall well-being of an organization.

Product Details

ISBN-13:	9780205088157
Publisher:	Pearson Education
Publication date:	06/20/2013
Series:	Standards for Excellence
Edition description:	New Edition
Pages:	384
Sales rank:	785,487
Product dimensions:	7.40(w) x 9.00(h) x 0.70(d)

About the Author

Peter M. Kettner is Professor Emeritus at Arizona State University School of Social Work. He is author or co-author of six books, four of which have been translated into multiple languages. He has also authored over 50 articles, monographs, and book chapters on the topics of program planning, macro practice in social work, human services administration, purchase-of-service contracting, and privatization,. Over his 30 year career in academia he served as consultant to five different state human service agencies and dozens of local nonprofit agencies on their design and implementation of effectiveness-based planning systems and purchase of service contracting practices. In retirement he has continued his writing and consultation with local government and nonprofit agencies.

Table of Contents

In this Section:
1. Brief Table of Contents

2. Full Table of Contents

BRIEF TABLE OF CONTENTS:

Chapter 1: Developing a Theory and Philosophy of Management

Chapter 2: Understanding the Organization from a Systems Perspective

Chapter 3: Using Structure to Facilitate and Support Achievement of the Agency’s Mission

Chapter 4: Job Analysis and Job Design

Chapter 5: Maximizing Organizational Performance through Human Resources Planning

Chapter 6: Strengthening the Organization throughExcellent Recruitment, Selection, and Hiring Practices

Chapter 7: Maximizing Employee Potential through Staff Training and Development

Chapter 8: Promoting Excellence through Well-Designed Motivation and Reward Systems

Chapter 9: Supervision, Performance Appraisal, Rewards, and Termination

Chapter 10: Using Data and Information to Achieve Excellence

Chapter 11: Managing Resources to Support Excellence

Chapter 12: Monitoring and Evaluating Organizational Efforts and Accomplishments

FULL TABLE OF CONTENTS:

Chapter 1: Developing a Theory and Philosophy of Management

Understanding the Manager’s Role

Defining Management and Administration

Creating a Positive Work Environment

Establishing Criteria for Organizational Excellence

Excellence as Defined by Accreditation Standards

The Opinions of Managers

Some Themes Emerging from a Study of Organizational Excellence

The Usefulness of Early Management Theory

Scientific Management