The Executive's Guide to Information Technology / Edition 2

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Overview

The Executive's Guide to Information Technology is a sophisticated and comprehensive guide to running a cost-effective, efficient, and business delivery-focused corporate Information Technology (IT) unit. Eschewing the theoretical for the practical, the book gives managers the guidance they need to handle any problem effectively. It provides specific policies, approaches, and tools for each critical IT management functionó from application management to vendor management.

IT management experts John Baschab and Jon Piot provide the techniques IT managers and executives need to accurately assess their current operations. Further, they offer a step-by-step improvement plan designed to raise productivity and service levels while reducing costs significantly. The authors begin by examining the symptoms and causes of waste, inefficiency and underperformance in typical IT departments before offering in-depth analysis of each operational area of IT management. They present current and emergent best practices for transforming the department into a world-class service organization.

Packed with prescriptive advice and hard-earned insight, this comprehensive resource is organized into stand-alone chapters that provide quick access to important information when managers need it. In addition, spreadsheets, documents, and checklists are designed to aid in planning and decision-making and can be easily accessed on the included CD-ROM.

Designed to help IT managers and top executives get the most out of their departments, their budget and themselves, the book covers such topics as: managing the department, establishing leadership roles, assessing the organization, cost management, project demandmanagement, operations management, infrastructure planning, vendor selection and management, technical standards setting, investment evaluation, and productivity and quality measurement programs.

With The Executive's Guide to Information Technology, IT managers will understand the main sources of waste in their departments, identify major management issues, learn and implement critical steps toward improvement, and manage more effectively. The book will help managers improve their performance and stature within their organizations by providing the tips and tools to overcome typical areas of friction and miscommunication between IT departments and other business functions. Executives will understand how to work effectively with the CIO or IT director, as well as provide constructive management input to the IT function, achieving the best return on their IT assets.

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Product Details

  • ISBN-13: 9780470095218
  • Publisher: Wiley
  • Publication date: 3/23/2007
  • Edition description: Revised Edition
  • Edition number: 2
  • Pages: 672
  • Sales rank: 782,579
  • Product dimensions: 6.42 (w) x 9.15 (h) x 1.96 (d)

Table of Contents


The Effective IT Organization
The IT Dilemma     3
IT Ineffectiveness Sources and Causes     34
IT Costs     43
IT Scope and Strategy     69
Managing the IT Department
The IT Organization     89
The Chief Information Officer     121
IT Standards     143
IT Operations and Infrastracture     192
IT Problem Management     272
Application Management     298
IT Human Resources     348
Vendor Selection     386
Vendor Management and Outsourcing     451
Senior Executive IT Management
Business Communications     481
IT Budgeting and Cost Management     493
Effective Decision Making and Risk Management     521
Demand Management and Project Prioritization     542
IT Performance Measurement     574
IT Governance     603
Index     623
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