The Executive's Guide to Information Technology / Edition 2

Hardcover (Print)
Buy New
Buy New from
Buy Used
Buy Used from
(Save 39%)
Item is in good condition but packaging may have signs of shelf wear/aging or torn packaging.
Condition: Used – Good details
Used and New from Other Sellers
Used and New from Other Sellers
from $49.95
Usually ships in 1-2 business days
(Save 58%)
Other sellers (Hardcover)
  • All (15) from $49.95   
  • New (9) from $52.95   
  • Used (6) from $49.95   


The Executive's Guide to Information Technology, Second Edition is a practical, comprehensive guide to running a cost-effective, efficient,and business delivery–focused corporate IT department. Eschewing the theoretical for the practical, the book gives managers the guidance they need to handle any problem effectively with specific policies, approaches, and tools for IT management functions.

Now revised to keep up with emerging trends and issues, this edition includes new research tools, industry information, case studies, and exercises, as well as a new Foreword by Nicholas Carr, author of Does IT Matter? Authors Baschab and Piot have also included new or updated coverage of such topics as security, outsourcing, and wireless technology innovation, making this the most comprehensive and up-to-date guide to current practice.

Like the first edition, this revision presents all the techniques IT managers and senior executives need to accurately assess their current operations. Further, it offers a step-by-step improvement plan designed to raise productivity and service levels while reducing costs significantly. It examines the symptoms and causes of waste, inefficiency, and underperformance in typical IT departments and presents current and emergent best practices for transforming the department into a world-class organization.

Packed with prescriptive advice and hard-earned insight, this indispensable guide provides quick access to important information when you need it. With The Executive's Guide to Information Technology, Second Edition, IT managers and executives have access to all the vital information they need to master operations in this increasingly critical department in every modern organization.

For more information visit

Read More Show Less

What People Are Saying

From the Publisher
"This book is important reading. It offers practical, real-world insight and pragmatic no-nonsense approaches for people who have a stake in corporate IT. " - Lynda Applegate, Henry R. Byers Professor of Business Administration, Harvard Business School

"Information systems and processes are very important parts of our due diligence assessment of a company - yet the jargon is often more difficult to understand than many foreign languages. Baschab and Piot effectively translate IT into words and concepts that business people can easily understand and act upon. This book is a helpful reference guide for corporate executives and private equity groups of all types."- Neal Aronson, Managing Partner, Roark Capital Group

"Business success increasingly depends on effective use of IT. Effective use of IT depends on the kind of in-depth, practical insight in this book. Baschab and Piot provide a pragmatic approach to information systems investment that should be required reading for senior executives and CIOs alike."- Erik Brynjolfsson, Schussel Professor of Management, Director of the Center for Digital Business, MIT

"This book should provide valuable guidance for management and technology consultants. The Executives Guide provides field-proven insight on all important aspects of IT planning and execution, from governance to applications to operations and infrastructure."- Gary J. Fernandes, former Vice-Chairman EDS, member of the Board of Directors, Computer Associates

"Baschab and Piot do a great job of laying out the fundamental issues and challenges that every IT organization faces. More often than not, the issues are not technical in nature, but are a reflection of how the IT and business teams work together to define, execute, and implement new business tools. The threshold issue is leadership. Oftentimes it is difficult for business leaders to feel that they have the skills and perspective to provide that leadership on technical projects. The Executive's Guide to Information Technology provides non-technical business leaders a solid framework for engaging with their IT peers."- Tom Nealon, CIO J.C. Penney

Read More Show Less

Product Details

  • ISBN-13: 9780470095218
  • Publisher: Wiley
  • Publication date: 3/23/2007
  • Edition description: Revised Edition
  • Edition number: 2
  • Pages: 672
  • Product dimensions: 6.42 (w) x 9.15 (h) x 1.96 (d)

Meet the Author

JOHN BASCHAB is President of Technisource Management Services. He was a cofounder of Impact Innovations Group, a $100-million privately held management and technology consulting firm, which was acquired by Technisource in 2005. He formerly worked at management consultancy Booz Allen Hamilton providing technology advice to Fortune 500 companies. He received his MBA from the University of Chicago Graduate School of Business and completed his undergraduate degree in management information systems at the University of Alabama. He is an Adjunct Professor of Engineering Management Information Systems at Southern Methodist University.

JON PIOT is President of Technisource Solutions Group. He was cofounder and CEO of Impact Innovations Group. Formerly, he consulted to many Fortune 500 companies on IT strategy and systems development while at Booz Allen Hamilton and, prior to that, at Andersen Consulting. He holds an MBA from Harvard Business School and a bachelor's degree in computer science from Southern Methodist University, where he is now an Adjunct Professor of Engineering Management Information Systems. He lives with his wife and three children in Dallas, Texas.

Read More Show Less

Table of Contents


Chapter 1. The IT Dilemma.

Chapter 2. IT Ineffectiveness Sources and Causes.

Chapter 3. IT Costs.

Chapter 4. IT Scope and Strategy.


Chapter 5. The IT Organization.

Chapter 6. The Chief Information Officer.

Chapter 7. IT Standards.

Chapter 8. IT Operations and Infrastructure.

Chapter 9. IT Problem Management.

Chapter 10. Application Management.

Chapter 11. IT Human Resources.

Chapter 12. Vendor Selection.

Chapter 13. Vendor Management and Outsourcing.


Chapter 14. Business Communications.

Chapter 15. IT Budgeting and Cost Management.

Chapter 16. Effective Decision Making and Risk management.

Chapter 17. Demand Management and Project Prioritization.

Chapter 18. IT Performance Measurement.

Chapter 19. IT Governance.


Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)