The Executives' Guide to Information Technology / Edition 1

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Overview

The Executive's Guide to Information Technology is a sophisticated and comprehensive guide to running a cost-effective, efficient, and business delivery-focused corporate Information Technology (IT) unit. Eschewing the theoretical for the practical, the book gives managers the guidance they need to handle any problem effectively. It provides specific policies, approaches, and tools for each critical IT management functionó from application management to vendor management.

IT management experts John Baschab and Jon Piot provide the techniques IT managers and executives need to accurately assess their current operations. Further, they offer a step-by-step improvement plan designed to raise productivity and service levels while reducing costs significantly. The authors begin by examining the symptoms and causes of waste, inefficiency and underperformance in typical IT departments before offering in-depth analysis of each operational area of IT management. They present current and emergent best practices for transforming the department into a world-class service organization.

Packed with prescriptive advice and hard-earned insight, this comprehensive resource is organized into stand-alone chapters that provide quick access to important information when managers need it. In addition, spreadsheets, documents, and checklists are designed to aid in planning and decision-making and can be easily accessed on the included CD-ROM.

Designed to help IT managers and top executives get the most out of their departments, their budget and themselves, the book covers such topics as: managing the department, establishing leadership roles, assessing the organization, costmanagement, project demand management, operations management, infrastructure planning, vendor selection and management, technical standards setting, investment evaluation, and productivity and quality measurement programs.

With The Executive's Guide to Information Technology, IT managers will understand the main sources of waste in their departments, identify major management issues, learn and implement critical steps toward improvement, and manage more effectively. The book will help managers improve their performance and stature within their organizations by providing the tips and tools to overcome typical areas of friction and miscommunication between IT departments and other business functions. Executives will understand how to work effectively with the CIO or IT director, as well as provide constructive management input to the IT function, achieving the best return on their IT assets.

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Product Details

  • ISBN-13: 9780471266099
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 3/7/2003
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 512
  • Product dimensions: 6.00 (w) x 9.10 (h) x 1.50 (d)

Meet the Author

JOHN BASCHAB is Senior Vice President of Solutions at Impact Innovations Group, a rapidly growing technology consulting company with 600 consultants and offices in Dallas, Texas, Atlanta, Georgia, and Washington, D.C. He formerly worked at management consultancy Booz Allen Hamilton providing technology advice to Fortune 500 companies. He received his MBA from the University of Chicago Graduate School of Business and completed his undergraduate work at the University of Alabama.

JON PIOT is a cofounder of Impact Innovations Group and has served in multiple capacities including Chief Operating Officer and IT Optimization practice leader. Formerly, he consulted to many Fortune 500 companies on IT strategy and systems development while at Booz Allen Hamilton and, prior to that, at Andersen Consulting. He holds a master’s degree from Harvard Business School and a bachelor of science in computer science from Southern Methodist University. He lives with his wife and three children in Dallas, Texas.

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Table of Contents

Pt. I The Effective IT Organization
1 The IT Dilemma 3
2 Sources and Causes of IT Ineffectiveness 18
3 Information Technology Costs 35
Pt. II Managing the IT Department
4 The IT Organization 63
5 The IT Director 94
6 IT Direction and Standard Setting 112
7 IT Operations 151
8 Application Management 187
9 IT Human Resource Practices 220
10 Vendor Selection 257
11 Vendor Management 322
Pt. III Senior Executive IT Management
12 Working with the Business 345
13 IT Budgeting and Cost Management 357
14 Effective Decision Making and Risk Management 385
15 IT Demand Management and Project Prioritization 400
16 IT Performance Measurement 432
17 IT Steering Committee 460
App IT Toolkit 477
Index 481
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