Expertise and Innovation: Information Technology Strategies in the Financial Services Sector

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Overview

Retail financial services is a sector in which technological change—and particularly information technology (IT)—has become critically important. This collection looks at how firms develop a strategic approach to IT in this sector. The contributors present seven case studies from Scottish industry while focusing on key strategic projects within these case companies.

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Product Details

  • ISBN-13: 9780198289043
  • Publisher: Oxford University Press, USA
  • Publication date: 2/28/1995
  • Pages: 352
  • Product dimensions: 6.44 (w) x 9.56 (h) x 1.00 (d)

Meet the Author

University of Sterling

Edinburgh University

Edinburgh University

Warwick Business School

Edinburgh University

Edinburgh University

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Table of Contents

List of Figures x
List of Tables x
Abbreviations xi
1 Expertise And Innovation 1
Introduction 1
Strategy 9
Technology 14
Expertise 19
Structure of the Book 23
2 Context And Methods Of The Study 25
Retail Financial Services 26
Sectoral Change in the 1980s 34
Methodology 38
3 The Case Studies 43
Introduction and Review 43
Case 1 Bank of Scotland's Cabinet project 47
Case 2 Royal Bank of Scotland and the Royline Corporate Cash Management System 56
Case 3 Clydesdale Bank and the Telebank System of Home Banking 61
Case 4 Mutual Life and the Customer Care Project 67
Case 5 Home and Auto's Management Information System 75
Case 6 Premier Financial Services' Index Package 80
Case 7 Bank of Scotland Visa Centre 85
Part I Strategy 95
4 The Negotiation Of The Sector 99
Sectoral Structure and Competences 100
Social Networks and Knowledge Exchange 104
5 Structural Position Of The Is Function 112
Organizational Structure of Expertise 113
Structure of the IS Function 119
Control over the IS Function 123
The Managerial Claims of IS 127
6 Strategy And Innovation 133
Project Scope 133
Political Interests 138
Structural Positioning 141
Part II Technology 149
7 Information Technology And Financial Services 151
Evolution of It in the Sector 152
Current Trends in Technologies 156
Current Trends in Applications 161
Conclusion: Applications and Implementation 165
8 Software Development Practices 168
The Management of Software Expertise 169
The Emergence of Software Engineering 170
Development Practices and the Case Material 179
Conclusion 187
9 Implementation And Innovation 189
The Nature of Implementation 189
The Exploitation of Expertise 206
10 User Relations And It Integration 209
The Changing Role of Users 210
Integration Strategies and User Participation 214
Conclusion 225
Part III Expertise 227
11 The Dimensions Of Expertise 229
Expert Knowledge 232
Power and Expertise 237
The Tradeability of Expertise 240
Managing Expertise in Financial Service Firms 243
12 It Careers: Organizational And Occupational Strategies 247
Introduction 247
MSD and the Cabinet Project 252
Survey Findings 258
It-Skilled Careers 268
13 The Economy Of Is Expertise 278
Black-boxing and the Conmmodification of It 280
Collaborative Development in the Case Firms 285
Provision by Markets and Hierarchies 290
14 Conclusions 297
Introduction 297
Strategy and the Sectoral Context 300
Technology and Expertise 305
The Management of Expertise 308
References 315
Index 327
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