Table of Contents
Preface.
Acknowledgments.
Introduction.
Live Lessons and At the Salt Mines.
Terminology.
Part I: Promise versus Reality.
Chapter 1: Nonprofits: A Closer Look.
The Wide Reach of Nonprofits.
Myths That Surround Nonprofits.
Higher Expectations Equal Better Nonprofits.
Chapter 2: The Nonprofit Dilemma.
Rating Nonprof it Performance.
“If It Ain’t Broke, Don’t Fix It.”
Part II: The Problem Elephants: Bad Behavior, Bad Results.
Uninvited Guests: The Elephants of the Nonprof it Sector.
Chapter 3: The Mission Impossible Elephant.
Where’s Mission?
The I’m the Expert Archetype.
The Two Nonprof it Components.
Constraints to the Volunteer Role.
Roles and Relationships Defined.
I’m the Expert Takes Over.
A Live Lesson: “Two Does Not Equal One”.
A Primer of Lessons from “Two Does Not Equal One”.
Where’s the Mission?
Chapter 4: The Earth to Board Elephant.
A Reality Check.
The Siren Call of “Members”.
Connect and Articulate.
Protect and Supervise.
The Board’s Worst Enemy.
A Live Lesson: “Intentional Grounding Is Not a Foul”.
The Economic Cost of the Earth to Board Elephant.
Chapter 5: The Board Fiddles, Rome Burns Elephant.
Whose Job Is It?
Policy and Strategy Uncensored.
Board-Level Policy and Strategy.
A Live Lesson: “Behind CEO Mismanagement Lurks Board Failure”.
Chapter 6: The Smile, Not Skill Elephant.
Then There Were None: The Disappearing CEO.
A Brief Introduction: Four Elephants and a Code.
The Board and CEO.
The CEO and Staff.
A Live Lesson: “If the CEO Fails, Blame the Staff ”.
Chapter 7: The Read My Lips Elephant.
Hubris and Nonprofits.
Outsized Rhetoric: Up Close and Personal.
Why Are Nonprof its Addicted to Outsized Rhetoric?
Live Lesson: “Great Is Just a State of Mind”.
The Reality.
The Consequences.
The Cost of Opportunity Lost.
Part III: The Elephant Solutions: Good Behavior, Exceptional Results.
A New Mindset.
Coaxing Elephants into the Open.
The Five Elephant Solutions.
Chapter 8: The Mission Impossible Solution: Create One Mission System.
Taming the Mission Impossible Elephant.
Elephant Solution One: Create One Mission System.
Making the Changes Stick.
Chapter 9: The Earth to Board Solution: A Shared Reality.
Taming the Earth to Board Elephant.
Elephant Solution Two: Seek a Shared Reality.
Making the Changes Stick.
Chapter 10: The Board Fiddles, Rome Burns Solution: Develop Policy and Strategy at Every Level.
Taming the Board Fiddles, Rome Burns Elephant.
Elephant Solution Three: Develop Policy and Strategy at All Levels.
Making the Changes Stick.
Chapter 11: The Smile, Not Skill Solution: Demand Performance.
Taming the Smile, Not Skill Elephant.
Elephant Solution Four: Demand Performance.
CEOs and Performance.
Making the Changes Stick.
Chapter 12: The Read My Lips Solution: Reward Results, Not Rhetoric.
Taming the Read My Lips Elephant.
Elephant Solution Five: Reward Results, Not Rhetoric.
Making the Changes Stick.
Conclusion: Exceptional Nonprofits.
Transforming Unruly Pachyderms into Well-Behaved Guests.
Exceptional Nonprof its Meet Future Challenges.
Exceptional Nonprof its and the Future.
Index.