The Extra Mile: How to engage your people to win

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?remarkably valuable?

Robert B. Cialdini, Author, Influence: Science and Practice

?one of those rare management books founded almost exclusively on reality!?

Kevin S Beeston, Chairman, Serco Group plc

?an invaluable guide to the practical and messy business of engaging staff to achieve better performance.?

David Bell, Permanent Secretary, Department for Children, Schools and ...

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Overview

‘remarkably valuable’

Robert B. Cialdini, Author, Influence: Science and Practice

‘one of those rare management books founded almost exclusively on reality!’

Kevin S Beeston, Chairman, Serco Group plc

‘an invaluable guide to the practical and messy business of engaging staff to achieve better performance.’

David Bell, Permanent Secretary, Department for Children, Schools and Families

‘… comprehensively addresses the issue of building competitive edge by harnessing the energies of an engaged workforce.’

Sir David Varney, HM Treasury

Look around your business. Are your people committed to your goals? Or are they merely complying with them? Imagine how much further you could go if everyone knew where they were going and actually wanted to get there ...

It’s just common sense that the more committed people are to their work, the more they’re going to put in and the more your business will get out. The evidence bears this out: engagement levels predict profitability. But how do you make sure people are on board? The Extra Mile shows you how to achieve that extra competitive edge by harnessing the commitment of your people, and engaging them with your aims.

MAKE SURE YOUR COMPANY GOES THE EXTRA MILE

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Product Details

  • ISBN-13: 9780273703945
  • Publisher: FT Press
  • Publication date: 1/30/2009
  • Edition description: Illustrate
  • Pages: 304
  • Product dimensions: 6.30 (w) x 9.30 (h) x 1.10 (d)

Meet the Author

David MacLeod has a degree in Business Studies and is a Visiting Professor of the Cass Business School (City University). He managed the Dulux brand through a major phase of innovation and as Chief Executive of a number of ICI businesses has extensive experience of improving financial performance.

Chris Brady is the Dean of the business School at Bournemouth University. He has published on topics as varied as US foreign policy, cabinet government, teamwork, the business of football, intelligence failures and the United Nations.

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Table of Contents

Part 1: Why engagement?

1 What is engagement?

2 How are we doing and does it matter?

3 Why is engagement so important now?

Part 2: Foundations for engagement

4 The leader; walking the walk

5 The top team

Part 3: Seven pillars of engagement

6 The context

7 Pillar One - commitment

8 Pillar Two - get to the front line

9 Pillar Three - loudhailers to conversation

10 Pillar Four - the reservoir of wellbeing

11Pillar Five - bring back the manager

12 Pillar Six - harnessing talent

13 Pillar Seven - consequences

Conclusion

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