The Extraordinary Coach: How the Best Leaders Help Others Grow / Edition 1

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“A wonderful and indispensable guide to the practice of coaching. The authors are among the most

seasoned practitioners around . . . and it shows! Whether you are coaching subordinates or clients,

you will want to keep this book close at hand—full of detailed guidance.”

—Jay A. Conger, Kravis Professor of Leadership Studies,Claremont McKenna College, and author of Building Leaders and Learning to Lead

“Stinnett and Zenger provide a comprehensive look at the value of coaching inside the organization,

complete with a process, tools, and supports for getting started.

This book is a great resource and contribution to the field!”

—Pam McLean, Ph.D., CEO, Hudson Institute of Santa Barbara

“Finally, and I do mean finally, a book has emerged that is the very best guide to the philosophy,

competencies, and discipline required to be a coach who makes a true difference in lives of

others. This is not a book to read. It is a book to study and live by. Why? Because it is all there: the

right questions, the right answers, and the right motives of giving your best to others.”

—Larry Wilson, CEO, The Wilson Collaborative, and author of Play to Win!

The Extraordinary Coach offers a compelling view of what it means to be a truly effective leader—

one who empowers and grows capability through coaching. It demystifies

coaching into an actionable framework that generates immediate change.”

—Christy Consler, Vice President, Leadership Development

and Sustainability, Safeway, Inc.

“Powerful, thought-provoking, and packed with practical tools, concepts, and ideas you can use

immediately. It will change the way you think about coaching, and about yourself.”

—Lou Kaucic, retired Chief People Officer of Applebee’s International, founder of Coaches

Collective International

About the Book:

Imagine your workplace filled with curious,

creative, committed employees. People

who take initiative, who are fearless decision

makers, who “own” their work. With the

right coaching system in place, this dream will

soon become reality.

With The Extraordinary Coach, leadership

guru Jack Zenger and coaching expert

Kathleen Stinnett deliver an entire toolbox

for coaching your organization to success.

While other such books simply tell you how

to coach, The Extraordinary Coach uses companion

videos (at,

worksheets, checklists, sample questions, and

the latest research fi ndings to provide a fullimmersion

course on becoming the kind

of coach who brings dramatic changes to

an organization.

Applying Zenger and Stinnett’s system,

you’ll see immediate results in your business


  • Increased productivity
  • High-energy company culture
  • Dynamic supervisor/employee


  • Creative problem solving
  • Greater risk taking
  • Heightened innovation

The authors collected 360-degree feedback

assessments from some of the most effective

leaders in business today and identified those

who were excellent coaches. Then they combined

the research with the latest findings

from the worlds of psychology, adult development,

and systems theory to map out the real

science behind effective coaching. The result

is a practical, evidence-based coaching system

that can be applied in any type of business.

When you coach individuals to success, you

lead your entire organization to success. This

“interactive” package is exactly what you need

to master one of today’s most critical business

leadership skills.

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Product Details

  • ISBN-13: 9780071703406
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 5/3/2010
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 320
  • Sales rank: 170,676
  • Product dimensions: 6.48 (w) x 9.28 (h) x 1.12 (d)

Meet the Author

John H. Zenger is the cofounder

of the executive education firm

Zenger|Folkman. Coauthor of

the bestselling books The Extraordinary

Leader and The Inspiring

Leader, he was inducted into

the Human Resources Development Hall

of Fame in 1994 and received the Thought

Leader Award from his industry colleagues in


Kathleen Stinnett is a senior

consultant and executive coach

with Zenger|Folkman. She

serves on the faculty of the

Hudson Institute of Santa

Barbara, leading foundational

workshops required for the professional certifi

cation program. In 2005, Stinnett earned the

Master Certified Coach credential (MCC)

through the International Coaching Federation.

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Table of Contents


Chapter 1 Why Bother? How Coaching Pays Off 1

Chapter 2 Empty Cup, New Tea: Looking at Coaching in a New Way 9

Chapter 3 Pay Now or Pay Later: the Impact of Coaching 33

Chapter 4 What Business Coaching is and Isn't 43

Chapter 5 Does your Coaching Rest on a Crumbling Foundations? 59

Chapter 6 Fuel: A Framework, not a Cage 69

Chapter 7 Frame the Conversation: Setting the Target 81

Chapter 8 Understand the Current State: "So How is that Working for you?" 101

Chapter 9 Explore the Desired State: Aiming for the Right Target 123

Chapter 10 Lay out the Success Plan: Emphasizing Accountability 143

Chapter 11 Coaches Need Feedback Too 155

Chapter 12 Change is the Yardstick: Understanding the Performance Challenge 169

Chapter 13 The Power of the Gold Star Reinforcing Feedback 181

Chapter 14 Sometimes it Just Comes Down to the Numbers: Redirecting Feedback 199

Chapter 15 When Feedback Becomes a Coaching Conversation 219

Chapter 16 Signaling the Lane Change: Managing Expectations 237

Chapter 17 "Send in the Coach": Finding More Coaching Opportunities 251

Chapter 18 Growing your Skills as a Coach 261

Chapter 19 Each Individual is a Whole Person (Not Just a Worker) 273

Conclusion 287

Appendix: Powerful Coaching Questions 291

Notes 295

Index 297

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