The Extraordinary Coach: How the Best Leaders Help Others Grow [NOOK Book]


An “interactive” approach to coaching from one of today’s most forward-thinking leadership gurus

John Zenger established himself as a top-tier leadership expert with his groundbreaking books The ...

See more details below
The Extraordinary Coach: How the Best Leaders Help Others Grow

Available on NOOK devices and apps  
  • NOOK Devices
  • NOOK HD/HD+ Tablet
  • NOOK
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac
  • NOOK Study
  • NOOK for Web

Want a NOOK? Explore Now

NOOK Book (eBook)
$18.49 price
(Save 43%)$32.95 List Price


An “interactive” approach to coaching from one of today’s most forward-thinking leadership gurus

John Zenger established himself as a top-tier leadership expert with his groundbreaking books The Extraordinary Leader and The Inspiring Leader. Now, he teams up with executive coach Kathleen Stinnett to put you on the fast track to expertise in business coaching.

The Extraordinary Coach works as an immersion course in coaching, providing the skills you need to become a highly effective leader in no time flat.

As with his other books, Zenger researched thousands of assessments from the most effective coaches. Then he and Stinnett combined the research with the latest findings from the world of clinical psychology to map out the real success secrets of today’s best coaches.

This practical, multi-layered training guide provides the tools you need, including:

  • Companion Video (on their website) showing “real” coaching in action

  • Conversation Guide offering framework for any possible scenario

  • Application Worksheets to help prepare yourself for upcoming coaching situations

  • List of Questions to ask in their own coaching conversations

Building a firm foundation in the correlation between coaching effectiveness and employee engagement, you will quickly and effectively master the critical skill of coaching. The Extraordinary Coach will ensure you make a powerful contribution to the long-term success of your organization.

Read More Show Less

Product Details

  • ISBN-13: 9780071743778
  • Publisher: McGraw-Hill Education
  • Publication date: 5/3/2010
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 320
  • Sales rank: 267,601
  • File size: 9 MB

Meet the Author

John H. Zenger is the cofounder

of the executive education firm

Zenger|Folkman. Coauthor of

the bestselling books The Extraordinary

and The Inspiring

, he was inducted into

the Human Resources Development Hall

of Fame in 1994 and received the Thought

Leader Award from his industry colleagues in


Kathleen Stinnett is a senior

consultant and executive coach

with Zenger|Folkman. She

serves on the faculty of the

Hudson Institute of Santa

Barbara, leading foundational

workshops required for the professional certifi

cation program. In 2005, Stinnett earned the

Master Certified Coach credential (MCC)

through the International Coaching Federation.

Read More Show Less

Table of Contents


Chapter 1 Why Bother? How Coaching Pays Off 1

Chapter 2 Empty Cup, New Tea: Looking at Coaching in a New Way 9

Chapter 3 Pay Now or Pay Later: the Impact of Coaching 33

Chapter 4 What Business Coaching is and Isn't 43

Chapter 5 Does your Coaching Rest on a Crumbling Foundations? 59

Chapter 6 Fuel: A Framework, not a Cage 69

Chapter 7 Frame the Conversation: Setting the Target 81

Chapter 8 Understand the Current State: "So How is that Working for you?" 101

Chapter 9 Explore the Desired State: Aiming for the Right Target 123

Chapter 10 Lay out the Success Plan: Emphasizing Accountability 143

Chapter 11 Coaches Need Feedback Too 155

Chapter 12 Change is the Yardstick: Understanding the Performance Challenge 169

Chapter 13 The Power of the Gold Star Reinforcing Feedback 181

Chapter 14 Sometimes it Just Comes Down to the Numbers: Redirecting Feedback 199

Chapter 15 When Feedback Becomes a Coaching Conversation 219

Chapter 16 Signaling the Lane Change: Managing Expectations 237

Chapter 17 "Send in the Coach": Finding More Coaching Opportunities 251

Chapter 18 Growing your Skills as a Coach 261

Chapter 19 Each Individual is a Whole Person (Not Just a Worker) 273

Conclusion 287

Appendix: Powerful Coaching Questions 291

Notes 295

Index 297

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)