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Even as technology has allowed us to connect with an ever-expanding global network through the click of a mouse, face-to-face communication is still as important as ever. Improving one's in-person communication may seem nonessential and downright quaint in this computerized age, yet many workplace situations, often those involving conflict, feelings, or other sensitive issues, still demand human contact. FACE-TO-FACE COMMUNICATION explores why personal contact remains the most powerful type of human interaction and what readers can do to improve their skills to become excellent communicators.
Part 1: Face the Facts Recognize Face-to-Face Impact Appreciate the Advantages Understand the Behaviors Conquer Your Fears Factor in Personality Preferences Review Part 2: Practice Your Nonverbals Value the Unspoken Be Aware of Your Body Check Your Physical Appearance Take Advantage of Your Voice Watch the Clock Consider Spatial Arrangements Review Part 3: Choose Your Words Carefully Realize Your Words Have Impact Create a Positive Impression Phrase Your Words for a Business Context Update Your Language Review Part 4: Listen Closely Enhance Your Listening Ability Give Nonverbal Feedback Delay Your Response Paraphrase and Clarify Affirm the Speaker's Feelings Suggest Options Review Part 5: Communicate Across the Miles Adapt Face-to-Face Strengths to Other Communication Respect Cross-Cultural Preferences Gesture with Care Learn Language Differences Avoid Idiomatic Speech Review Appendix Appendix to Part 1 Appendix to Part 2 Appendix to Part 3 Appendix to Part 4 Appendix to Part 5 Additional Reading"