Facilitating with Ease!: A Step-by-Step Guidebook with Customizable Worksheets / Edition 1

Facilitating with Ease!: A Step-by-Step Guidebook with Customizable Worksheets / Edition 1

by Ingrid Bens
     
 

If you need to facilitate productive, effective meetings with skill and authority, then this package is definitely for you. Based on fifteen years of in-the-field experience, it contains the same easy-to-follow instructions, techniques, and hands-on tools the author has used to teach thousands of team leaders, consultants, supervisors, and beginning managers how to

See more details below

Overview

If you need to facilitate productive, effective meetings with skill and authority, then this package is definitely for you. Based on fifteen years of in-the-field experience, it contains the same easy-to-follow instructions, techniques, and hands-on tools the author has used to teach thousands of team leaders, consultants, supervisors, and beginning managers how to facilitate with ease. Complete with worksheets on CD-ROM that can be customized to fit your personal needs, it's a complete facilitation workshop in take-home form.

Product Details

ISBN-13:
9780787951948
Publisher:
Wiley
Publication date:
01/01/2000
Edition description:
Older Edition
Pages:
224
Product dimensions:
8.48(w) x 10.92(h) x 0.70(d)

Table of Contents

Introduction.

1. Understanding Facilitation.

What Is Facilitation?

What Does a Facilitator Do?

Differentiating Between Process and Content.

Core Practices Overview.

Focus on Questioning.

Managing the Flip Chart.

The Language of Facilitation.

Giving and Receiving Feedback.

How Neutral Do Facilitators Really Need to Be?

How Assertive Can a Facilitator Be?

Facilitation As A Leadership Style.

Best and Worst Facilitator Practices.

Facilitator Behaviors and Strategies.

Facilitation Core Practices Observation Sheet.

Facilitation Process Flow Observation Sheet.

Facilitation Skill Levels.

Facilitation Skills Self.

Assessment.

Facilitation at a Glance Chart.

2. Facilitation Stages.

Assessment and Design.

Feedback and Refinement.

Final Preparation.

Starting a Facilitation.

During a Facilitation.

Ending a Facilitation.

Following up on a Facilitation.

3. Knowing Your Participants.

Conducting an Assessment.

Group Assessment Survey.

Comparing Groups to Teams.

Understanding Team Stages.

Forming.

Storming.

Norming.

Performing.

The Final Team Growth Stage.

Facilitation Strategies Chart.

Team Effectiveness Survey.

Clarifying Empowerment Levels.

Helping Groups Negotiate Increased Empowerment.

4. Creating Participation.

Creating the Condition for Full Participation.

Removing the Blocks to Participation.

High-Participation Techniques.

Group Effectiveness Survey.

Encouraging Effective Meeting Behavior.

Group Behaviors Handout.

Observing Group Behaviors in Action.

Peer Review.

Peer Review Format.

5. Facilitating Conflict.

Knowing the Difference Between Debates and Arguments.

Steps in Managing Conflict.

The Five Conflict Options: Pros and Cons.

Conflict Management Norms.

Making Interventions.

Dealing with Resistence.

Confrontational Facilitation.

Common Facilitation Dilemmas.

The Collaborative Conflict Management Process.

Observing Interpersonal Conflict Worksheet.

Group Conflict Checklist.

Conflict Management Observation Sheet.

Conflict Effectiveness Survey.

6. Effective Decision Making.

Symptoms, Causes and Cures of Poor Decisions.

Decision-Making Survey.

The Six Decision.

Making Options.

Understanding Consensus Building.

Things to Watch for in Decision Making.

Effective Decision Making Behaviors.

Shifting Decision Making Paradigms.

Overview of the Systematic Consensus Building Process.

Consensus Decision Worksheet

7. Meeting Management.

Meetings that Work.

Meeting Diagnostic Survey.

Our Meetings are Terrible!.

The Fundamentals of Meeting Management.

Sample Meeting Exit Survey.

Meeting Effectiveness Survey

8. Process Tools for Facilitators.

Visioning.

Sequential Questioning.

Brainstoming.

Anonymous Brainstorming Techniques.

Force-Field Analysis.

Gap Analysis.

Multi-Voting.

Root.

Cause Analysis.

Decision Grid.

Troubleshooting.

Troubleshooting Worksheet.

Survey Feedback.

Priority Setting.

Needs and Offers Negotiation.

Systematic Problem Solving.

Systematic Problem Solving Worksheet

9. Process Design.

Introduction to the Sample Designs.

1. Creating a Mission Statement and Objectives.

2. Work Planning, Roles and Responsibilities.

3. Priority Setting/Cutback Planning.

4. Inter-Group Negotiation.

5. Finding and Solving Problems.

6. Core Program Development.

7. Survey Feedback/Issue Consensus.

8. New Leader Integration.

9. Transition Planning.

10. Process Improvement.

Session Planning Worksheet.

About the Author.

Acknowledgements.

Bibliography.

How to use the CD-ROM.

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >