FAQ Writers Guide

FAQ Writers Guide

by Russell B. Shaw
     
 
A FAQ is a list of "frequently asked questions" and informative answers about the Web site, software product, or discussion forum to which it is attached. A well-designed FAQ can answer any question a reader might ask without the need for extensive and expensive customer support. This text gives guidelines, templates and checklists for creating effective FAQs.

Overview

A FAQ is a list of "frequently asked questions" and informative answers about the Web site, software product, or discussion forum to which it is attached. A well-designed FAQ can answer any question a reader might ask without the need for extensive and expensive customer support. This text gives guidelines, templates and checklists for creating effective FAQs.

Product Details

ISBN-13:
9781558284982
Publisher:
Wiley, John & Sons, Incorporated
Publication date:
08/01/1996
Pages:
89
Product dimensions:
7.09(w) x 9.17(h) x 0.87(d)

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