Fax, Modem, and Text for IP Telephony

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Overview

IP Telephony has revolutionized many aspects of telecommunications and it continues to be deployed at a rapid pace. The benefits of transporting voice over an IP infrastructure include increased flexibility, better scalability, and a significant cost savings over traditional telephony networks. However, during the deployment of these VoIP solutions, other types of traditional telephony communications that can also realize these same benefits are often overlooked or ignored.

Fax, Modem, and Text for IP Telephony is a comprehensive resource that confronts the need for information on transporting alternative, non-voice communications over the IP protocol. Beginning with the basic theory and operation of fax, modem, and text telephony, this book then educates you on all of the current transport options that are available. An extensive design guide then provides the pertinent advice and best practices for making the correct planning decisions and choosing the best transport option for your network.

Fax, Modem, and Text for IP Telephony also includes meticulous configuration and troubleshooting guides. The configuration guides in this book include a number of sample configurations and tips to manage any fax, modem, or text deployment. The troubleshooting guides present the essential methodologies, debugs, and analysis tools for quickly resolving both the common and complex issues that may be encountered. This book is the perfect companion to other VoIP resources, and it is the only book that empowers you to successfully handle any fax, modem, or text implementation.

David Hanes, CCIE® No. 3491, is currently a senior engineer specializing in training, network design assistance, and troubleshooting of fax technologies for the Customer Assurance Engineering (CAE) group at Cisco®. Since joining Cisco in 1997, David has worked as a TAC engineer for the WAN, WAN Switching, and Multiservice Voice teams, a team lead for the Multiservice Voice team, and an escalation engineer covering a variety of voice and fax technologies. David has troubleshot escalated issues in Cisco customer networks worldwide and remains a technical resource for other Cisco employees and customers.

Gonzalo Salgueiro CCIE No. 4541, is a senior escalation engineer supporting voice, fax, and modem technologies for the Cisco TAC. Gonzalo has spent more than 11 years troubleshooting complex issues in large-scale VoIP networks as well as providing technical leadership for some of the most critical worldwide voice and fax deployments. Prior to joining the Escalation Team in 1999 Gonzalo had roles as a TAC engineer for both the Access/Dial and Multiservice Voice teams as well as a team lead for the Access/Dial team.

  • Learn basic and advanced operational theory and practical implementation of fax, modem, and text communications
  • Understand how to implement fax, modem, and text communications using protocols such as H.323, SIP, MGCP, and SCCP.
  • Explore the functionality and advantages of T.38 fax relay, passthrough, modem relay, T.37 Store-and-Forward Fax, and text relay for IP network deployments
  • Employ expert-recommended best practices and design solutions for deploying fax, modem, and text in an IP telephony environment
  • Optimize your network with comprehensive fax, modem, and text configuration and design tips for use with IOS and non-IOS gateways
  • Master the latest fax, modem, and text troubleshooting tools and techniques employed by Cisco engineers

Category: Cisco Press—IP Communication

Covers: Fax, Modem, and Text Telephony Technologies for Integrated IP Networks

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Product Details

Meet the Author

David Hanes, CCIE No. 3491, currently works as an engineer for the Cisco Customer Assurance Engineering (CAE) group based out of Research Triangle Park, North Carolina supporting various emerging technologies through product testing and field trials. In addition, David is a technical expert for Cisco in the area of fax over IP technologies and assists with network design and troubleshooting for critical fax over IP deployments. Since joining Cisco in 1997, he has worked as a Technical Assistance Center (TAC) engineer for the WAN, WAN Switching, and Multiservice Voice teams, a team lead for the Multiservice Voice team, and an Escalation Engineer covering a variety of voice and fax technologies. David has troubleshot escalated issues in Cisco customer networks worldwide and remains a technical resource for other Cisco employees and customers. Before working at Cisco, David was a Systems Engineer for Sprint, where he gained his first computer networking experience working on the Frame Relay and X.25 protocols. He holds a bachelor of science degree in electrical engineering from North Carolina State University.

Gonzalo Salgueiro, CCIE No. 4541, is a senior engineer for the Unified Communications Infrastructure Escalation team of the Technical Assistance Center (TAC) in Research Triangle Park, North Carolina. In his current role, he is a technical leader for fax and voice over IP technologies working directly with Cisco development engineering, TAC support teams, and product serviceability organization, providing support for various Unified Communications products and technologies. Over the past 12 years at Cisco, he has specialized in troubleshooting complex issues for some of the largest VoIP networks and has provided technical leadership for some of the most critical worldwide voice and fax deployments. Before joining the Escalation team in 1999, Gonzalo had roles as a TAC engineer for both the Access/Dial and Multiservice Voice teams and as a team lead for the Access/Dial team. Gonzalo has developed and delivered all levels of training and documentation on these technologies both internally to Cisco technical teams and externally to Cisco customers worldwide. He holds a bachelor of science degree in physics from Jacksonville University and a master of science degree in physics from the University of Miami.

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Table of Contents

Introduction xxiii

Part I Laying the Groundwork 3

Chapter 1 How Modems Work 5

A Brief History of Modems 5

Modem Architecture 8

Modem Types 10

External Versus Internal Modems 10

Hardware Versus Software Modems 10

Fax Modems 12

Terminal-to-Modem Communication 14

DTE and DCE 15

RS-232 Signaling 15

Asynchronous Framing 19

User Interface 20

Modem-to-Modem Communication 26

Modulation 26

Frequency Shift Keying (FSK) 28

Phase Shift Keying (PSK) 29

Amplitude Modulation (AM) 30

Quadrature Amplitude Modulation (QAM) 31

Trellis Coded Modulation (TCM) 32

Modulation Standards 33

Modem Call Analysis 34

Call Setup 35

Phase I: Network Interaction 36

Phase II: Probing/Ranging 38

Phase III: Equalizer and Echo Canceller Training 40

Phase IV: Final Training 41

Data Mode 42

Retrains and Speedshifts 42

Error Control 45

Data Compression 48

Call Disconnect 49

Summary 51

Chapter 2 How Fax Works 53

A Brief History of Fax 54

Fax Components 56

Group Classifications 57

Specifications and Standards 58

Fax Modulations 59

Fax Messaging 61

Phases of a Fax Call 62

Message Format Overview 63

Analyzing a Basic Fax Call 65

CNG Tone 66

CED Tone 67

DIS, NSF, and CSI Messages 68

DCS and TSI Messages 71

TCF, CFR, and FTT Messages 73

MPS, EOP, EOM, MCF, RTP, RTN, and DCN Messages 75

Other T.30 Messages 77

Understanding Error Correction Mode 81

ECM Call Analysis 82

PPS and PPR 84

Important G3 Timers 86

Super G3 Faxing 88

Comparison of SG3 and G3 89

Super G3 Call Analysis 89

Page Encoding 91

Modified Huffman 92

Modified READ 97

Modified Modified READ 103

Summary 105

Chapter 3 How Text Telephony Works 107

A Brief History of Text Telephony 107

Text Telephone Terminology 110

Standards and Specifications 110

Carrier Based Versus Carrierless Protocols 111

ITU-T Recommendation V.18 112

Text Telephone Operation 112

Acoustic Coupling Versus Direct Connections 113

Originating and Receiving Text Telephone Calls 114

Conversation Conventions 116

Text Telephone Relay Services 118

HCO (Hearing Carry Over) 119

VCO (Voice Carry Over) 120

Baudot Protocol 121

Baudot Character Set 121

Baudot Modulation Details 123

Summary 124

Part II IP Solutions and Design 127

Chapter 4 Passthrough 129

Passthrough Fundamentals 130

NSE-Based Passthrough 137

Fax Passthrough with NSE 139

Modem Passthrough with NSE 141

Protocol-Based Pass-Through for Fax 143

Fax Pass-Through with H.323 Signaling 144

Fax Pass-Through with SIP Signaling 145

Text over G.711 146

A Future Look at ITU-T V.152 147

Summary 148

Chapter 5 Relay 151

Relay Fundamentals 151

Fax Relay 154

T.38 Fax Relay 155

NSE-Based Switchover for T.38 167

Protocol-Based Switchover for T.38 169

Cisco Fax Relay 173

Modem Relay 175

Cisco Text Relay 181

A Future Look at ITU-T T.38, V.150.1, and V.151 185

Summary 185

Chapter 6 T.37 Store-and-Forward Fax 189

Overview of T.37 Store-and-Forward Fax 189

SMTP Overview 191

SMTP Commands and Sample Sessions 192

DSN and MDN 195

T.37 Onramp 201

T.37 Offramp 203

Summary 204

Chapter 7 Design Guide for Fax, Modem, and Text 207

General Passthrough and Relay Design Considerations 208

Bandwidth 209

Call Control Protocol 214

QoS 215

Redundancy 221

Resource Utilization 224

Secure RTP 227

Timing and Synchronization 229

Fax Design Considerations 231

Gateway Interoperability Considerations 231

Error Correction Mode 233

Super G3 235

Hairpin Calls 237

Fallback 239

T.37 Store-and-Forward Fax 241

Fax Detect Script 243

Unified CM Integration 245

Comparing Fax Passthrough and Fax Relay 249

Modem Design Considerations 251

Comparing Modem Passthrough and Cisco Modem Relay 252

Secure Modem Relay 254

Text Design Considerations 256

Summary and Best Practices 258

Chapter 8 Fax Servers 263

Fax Server Basics 264

Fax Server Integration Solutions 269

Fax Server TDM Integration with a Cisco Voice Gateway 269

Fax Server T.38 Integration with a Cisco Voice Gateway 272

Fax Server T.38 Integration with Unified CM 276

Fax Server Redundancy and Failover 281

Summary 283

Part III Configuration 285

Chapter 9 Configuring Passthrough 287

IOS Gateway Passthrough Configuration 288

IOS Gateway NSE-Based Passthrough Configuration 289

IOS Gateway NSE-Based Passthrough Configuration for H.323, SIP, and SCCP 289

IOS Gateway NSE-Based Passthrough Configuration for MGCP 292

IOS Gateway Protocol-Based Pass-Through Configuration 293

IOS Gateway Text over G.711 Configuration 295

6608 Catalyst Blade Passthrough Configuration 295

VG248 Passthrough Configuration 298

ATA Passthrough Configuration 303

Summary 308

Chapter 10 Configuring Relay 311

IOS Gateway Relay Configuration 311

Fax Relay 312

IOS Gateway Fax Relay Configuration for H.323, SIP, and SCCP 313

IOS Gateway Fax Relay Configuration for MGCP 320

Modem Relay 325

IOS Gateway Cisco Modem Relay Configuration for H.323, SIP, and SCCP 326

IOS Gateway Cisco Modem Relay Configuration for MGCP 329

Cisco Text Relay 332

IOS Example Configurations for Relay 334

Default Fax Relay Configuration for H.323 and SIP 334

Cisco Fax Relay and Modem Passthrough Configuration for H.323 and SIP 336

T.38 Fax Relay, Cisco Modem Relay, and Cisco Text Relay Configuration for H.323‡and‡SIP 337

T.38 Fax Relay and Cisco Text Relay Configuration for SCCP 339

T.38 Fax Relay and Modem Passthrough Configuration for MGCP 340

6608 Catalyst Blade Fax Relay Configuration 342

VG248 Fax Relay Configuration 344

Summary 347

Chapter 11 Configuring T.37 Store and Forward Fax 351

Enabling T.37 Store-and-Forward Fax 351

Loading the TCL Scripts 352

Configuring T.37 Onramp Fax 354

Dial-Peer Configuration for Onramp Fax 355

Fax Receive Configuration Command for Onramp Fax 360

MTA Configuration Commands for Onramp Fax 361

Sample Onramp Configuration 365

Configuring T.37 Offramp Fax 367

Dial-Peer Configuration for Offramp Fax 367

Fax Send Configuration Commands for Offramp Fax 369

MTA Configuration Commands for Offramp Fax 372

Sample Offramp Configuration 373

Summary 375

Part IV Troubleshooting 377

Chapter 12 Troubleshooting Passthrough and Relay 379

Attacking the Problem 380

Fundamental Troubleshooting 382

Checking the Condition of Originating and Terminating Devices 383

Testing with Voice Calls 384

Testing with PSTN Calls 385

Confirming the Configuration 386

Debugging Best Practices 387

Telephony and IP Troubleshooting 391

Call Legs in IOS Gateways 392

Viewing Call Legs 394

Modem Passthrough Call Legs 394

Fax Pass-Through Call Legs 399

Fax Relay Call Legs 400

Cisco Modem Relay Call Legs 402

Text Telephony Call Legs 404

Call Leg Troubleshooting Techniques 405

Telephony Troubleshooting 407

IP Troubleshooting 414

IP Troubleshooting for IOS Gateways 416

IP Troubleshooting for Non-IOS Gateways 419

IP Troubleshooting Using Packet Captures 424

Troubleshooting the Switchover Signaling 428

Troubleshooting NSE-Based Switchovers 430

NSE-Based Switchover for Modem Passthrough 430

NSE-Based Switchover for Cisco Modem Relay 434

NSE-Based Switchover for T.38 Fax Relay 436

Validating NSE Switchover Support 438

Troubleshooting Protocol-Based Switchovers 445

Protocol-Based Fax Pass-Through and T.38 Switchovers for H.323 446

Protocol-Based Fax Pass-Through and T.38 Switchovers for SIP 451

Protocol-Based T.38 Switchover for MGCP 455

Protocol-Based Switchovers and Unified CM 459

Troubleshooting the Cisco Fax Relay Switchover 461

Passthrough and Relay Troubleshooting 464

Troubleshooting DSP Functions 464

DSP HPI Troubleshooting 465

Loss Planning 478

Advanced Troubleshooting for Passthrough 485

Advanced Troubleshooting for Fax Relay 487

Fax Relay Data Rate 487

Dealing with Packet Loss 488

SG3 490

Debugging T.30 Fax Messaging 491

Analyzing T.38 Fax Relay Packet Captures 497

NSF/NSS 499

Handling High Delay 500

Advanced Troubleshooting for Modem Relay 503

Checking the Modem Endpoints 503

Debugging Modem Relay 505

Advanced Troubleshooting for Cisco Text Relay 506

PCM Traces for Fax and Modem 510

Capturing PCM Traces 511

Analyzing PCM Traces 515

Summary 523

Chapter 13 Troubleshooting T.37 Store and Forward Fax 525

Checking the Basics 525

T.37 Onramp Troubleshooting 527

Troubleshooting the Onramp Telephony Interface 532

Troubleshooting the TIFF Image Creation 537

Troubleshooting the Onramp SMTP Connection 540

T.37 Offramp Troubleshooting 545

Troubleshooting the Offramp SMTP Connection 549

Troubleshooting the Creation of the Fax Page Image 553

Troubleshooting the Offramp Telephony Interface 556

Summary 559

TOC, 1587052695, 5/20/2008

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Preface

Introduction

The advent of VoIP has led to revolutionary changes in the world of telecommunications. Information that was transported on traditional telephony infrastructures such as voice, video, and modulated data is transitioning to IP backbones. However, in this transition process, modulated data such as fax, modem, and text is often overlooked. Fax, modem, and text are treated like regular voice communications in many cases when in fact they have different transport requirements and usually need unique transport protocols for communication to be reliable.

We, the authors of this book, have about 25 years of combined networking experience with the majority of it focusing on faxes, modems, and VoIP. We have seen and experienced firsthand as Cisco TAC engineers the problems that are encountered with fax and modem communications. While one of the most common problems we encounter is the failure to take into account the unique transport requirements of fax, modem, and text, we also have seen problems with the configuration of the multitude of fax-, modem-, and text-related commands in Cisco voice gateways. In addition, we have realized that many times there is just a lack in understanding of basic passthrough and relay fundamentals as they are implemented on Cisco voice products. Addressing these problems and how to troubleshoot them were our main focus while writing this book.

Therefore, you will notice that this book includes a comprehensive design guide for getting fax, modem, and text deployments working successfully from the start, a commonsense configuration section, and a thorough troubleshooting guide. Equally as important, we devoted a whole section to the fundamentals of passthrough and relay and how they are implemented on Cisco voice products. In this book, we address all the main difficulties that we have seen with the implementation of fax and modems in IP environments.

We have written this book to be the definitive resource for understanding, designing, configuring, and troubleshooting fax, modem, and text in today's IP networks. Whether you are a network designer, voice engineer, or simply someone who must support fax, modem, and text communications over IP networks, this book is practically a necessity. If you understand basic VoIP, this book will just build upon that core knowledge.

Many books and other resources are available that discuss VoIP, and some even have a casual mention of transporting fax or modem communications. However, this book is the only one that provides a comprehensive, one-stop reference for addressing all aspects of fax, modem, and text communication.

Target Release: Cisco IOS Software Version 12.4(9)T1

The examples and features explained throughout this book for Cisco IOS voice gateways target Cisco IOS Software Release 12.4(9)T1. However, other IOS versions should be applicable to the majority of this book, too. Be aware, however, that features and implementations might differ somewhat in other IOS versions. Other software versions for devices such as Cisco Unified Communications Manager, 6608, and the VG248 are noted in the text when applicable.

Goals and Methods

This book is designed to be the only resource you will ever need for handling fax, modem, and text communications in IP telephony environments. From basic theory to design solutions to configuration to troubleshooting, all aspects are covered in a clear, concise manner.

Who Should Read This Book?

Just about every IP telephony (IPT) installation has at least one fax machine, and larger installations often include modems and text telephony devices, too. If you work with IPT, your job has already required or more than likely will require in the future that you handle fax, modem, and text communications in your network. For this reason, this book is an indispensable resource that should reside beside your other books dealing with IPT.

In some areas, this book expects you to have basic IPT knowledge. You should be familiar with the Internet Protocol, possess a good grasp of voice fundamentals, and be familiar with at least one of the various call control protocols. If you work with IPT on a consistent basis, you probably already have this knowledge.

Because of this book's comprehensive coverage of fax, modem, and text, it contains relevant information for a wide variety of readers who work with IPT. For anyone who works in IPT network design, such as design engineers, network architects, or systems engineers, this book features a comprehensive design and planning section. If you deploy and install IPT networks, an easy-to-understand configuration section provides the pertinent commands and sample configurations necessary for successfully transporting fax, modem, and text communications. Lastly, for those who support IPT networks, such as customer support engineers, field engineers, network administrators, and escalation engineers, a detailed troubleshooting section equips you with the knowledge and techniques to handle any issue that arises.

If you work with IPT, you will encounter fax, modem, and text devices if you have not already. These devices have special requirements and protocols that must be addressed for successful IP integration and deployment. When it comes time to handle fax, modem, and text communications as part of your job in IPT, this is the one resource that you want by your side.

How This Book Is Organized

This book is logically laid out with critical, fundamental concepts defined at the beginning in Chapters 1 to 6. Later chapters build upon these concepts to assist you with network design, configuration, and troubleshooting. Once the initial fundamental chapters are covered in the first two sections, the remaining chapters do not have to be read in any particular order even though the listed chapter sequence is what we believe to be the most beneficial for learning the subject matter.

The chapters in this book are divided into the following sections and cover the following topics:

  • Part I: Laying the Groundwork
  • Provides the fundamentals of how faxes, modems, and text telephony devices work.

    • Chapter 1, "How Modems Work"—Discusses modem architecture, different modem types, and the methods and modulations used by modems for communication. In addition, a basic modem call is analyzed, including the negotiation phases and data mode.
    • Chapter 2, "How Fax Works"—Covers the core elements of fax technology, including the common group classifications and standards, an in-depth section on fax messaging, and page encoding.
    • Chapter 3, "How Text Telephony Works"—Provides an introductory look at text telephony and its fundamantals. Basic text telephony operation and concepts are covered along with a technical discussion of the Baudot text telephone protocol.
  • Part II: IP Solutions and Design
  • Describes the various switchover methods and transport options that are used to handle fax, modem, and text communications. Design chapters then help you determine the best solution for transporting your fax, modem, and text traffic.

    • Chapter 4, "Passthrough"—Shows you the fundamental methods and principles necessary for using a voice codec for transporting fax, modem, and text. The different passthrough methods on Cisco voice gateways and their various switchovers are also discussed.
    • Chapter 5, "Relay"—Details the intricacies of relay operation and its various transport methods and switchover types for fax, modem, and text.
    • Chapter 6, "T.37 Store-and-Forward Fax"—Demonstrates the workings and fundamentals of fax and e-mail integration using onramp and offramp faxing.
    • Chapter 7, "Design Guide for Fax, Modem, and Text"—Provides pertinent design information and best practices for integrating fax, modem, and text telephony into your IP network.
    • Chapter 8, "Fax Servers"—Concentrates on the design and planning aspects of integrating fax servers into your network. In addition to fax server benefits and integration models, fax server–specific configuration and troubleshooting information is also provided.
  • Part III: Configuration
  • Details the configuration tasks for a variety of Cisco products that are essential for transporting fax, modem, and text successfully.

    • Chapter 9, "Configuring Passthrough"—Provides the configuration commands for enabling passthrough and its various features on Cisco products.
    • Chapter 10, "Configuring Relay"—Illustrates the numerous commands for successfully configuring the different relay transport methods and features on Cisco products. Also included are IOS voice gateways sample configurations of common deployment scenarios.
    • Chapter 11, "Configuring T.37 Store-and-Forward Fax"—Breaks down the somewhat confusing T.37 store-and-forward fax configuration process for onramp and offramp into simplified steps. Within each configuration step, the applicable commands are shown.
  • Part IV: Troubleshooting
  • Discusses the troubleshooting techniques and procedures used by Cisco TAC engineers for resolving fax, modem, and text issues.

    • Chapter 12, "Troubleshooting Passthrough and Relay"—Details a fax, modem, and text troubleshooting methodology that efficiently resolves passthrough and relay problems. Each step of this troubleshooting methodology correlates directly to a section within the chapter that shows you the key commands, debugs, and troubleshooting steps to execute for rapidly resolving issues from the most basic to the complex.
    • Chapter 13, "Troubleshooting T.37 Store-and-Forward Fax"—Highlights graphical troubleshooting models for onramp and offramp faxing that allow you to zero in on problems quickly. In-depth debugging techniques and procedures for the different processes within the graphical model are also provided.

Comments for the Authors

The authors are interested in your comments and suggestions about this book. Please send feedback to the following e-mail address:

faxmodemtextbook@external.cisco.com

Further Reading

The authors recommend the following resources for more information.

Cisco.com

The Cisco website is one of the best resources for additional documents related to fax, modem, and text technologies and IP telephony in general. Usually the easiest way to find a document is to use the web page's search feature. Other useful links on Cisco.com include the following:

  • For design related documents, see http://www.cisco.com/go/srnd.
  • For Unified Communications product information, refer to http://www.cisco.com/go/unified.
  • For a listing of support information links, including command references, design and troubleshooting documents, and configuration guides, go to http://www.cisco.com/go/support.

The following technical books are also recommended for supplementing the information in this book and for increasing your overall IP telephony knowledge. These books can be examined at a local technical bookseller or by entering the title in the search box at http://www.ciscopress.com.

Voice over IP Fundamentals, Second Edition

The book Voice over IP Fundamentals (ISBN 1-58705-257-1) is a good place to start for those making a move into the IP telephony world, and it is also a handy reference for those already familiar with VoIP.

Troubleshooting Cisco IP Telephony

You can find comprehensive troubleshooting information for all the major components of a Unified Communications network in the book Troubleshooting Cisco IP Telephony (ISBN 1-58705-075-7).

© Copyright Pearson Education. All rights reserved.

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    Posted July 1, 2008

    A reviewer

    This is a great reference book to understand the latest fax, modem and text for IP Telephony technologies. It is certainly not for beginners but more suitable for anyone who has worked with, installed and supported these systems. The prior knowledge of call control protocols, voice gateways, Quality of Services (QoS) and familiarity of Cisco unified voice products and networking is very helpful to understand this book. The book is divided into four parts starting from fundamental theories, solutions and designs, configuration and troubleshooting. It starts with the basic knowledge on how modem, fax and text telephony works. They come with good illustrations and are very easy to understand. Due to space limitation and various standards, the books only addresses the most common and important protocols for each technology. The next part describes various switchover methods and transport options to handle fax, modem and text communication. There are so many technical jargons and complex concepts here that readers who are not familiar with these before, can get lost very fast. The book does a good job describing and comparing each method. The best part of this section is on the design guide chapter which shows reader what design considerations they have to review before implementing fax, modem and text communication for different hardware and network. The configuration part shows various commands and configurations for fax, modem and text for many varieties of Cisco products. I understand that the authors include the configuration parts to complete the reference part of the book. However, since there can be many different commands for different products in different IOS software version, it is best to look up Cisco documentation in the Cisco web site directly rather than using this for configuration basis. The last part describes the troubleshooting techniques and procedures used by Cisco TAC engineers to resolve fax, modem and text problems. This is the best part of the book to get the insight on how ¿divide and conquer¿ troubleshooting is done to find the cause of the problem. It is not easy considering the amount of devices and protocols involved to integrate the fax, modem and text system. I am usually skeptical on any books that try to claim as definitive resources since they usually come short. However, this book is different. The authors successfully manage to incorporate all these technologies and cover them in details. Some readers might think that the delivery is quite dry but it is expected from a resource book. I rate this book 5 out of 5 starts and recommend this book for people who work with the IP Telephony.

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