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From the Publisher"A splendid reference. Senger knows the subject, for he has been a leader in promoting the use of appropriate dispute resolution by federal agencies as an alternative to litigation."
— Janet Reno, former Attorney General
"An indispensable guide to effective use of ADR in cases with the U.S. government. This book will help you navigate the remaining rocks and shoals of this important area."
— William H. Webster, former United States Court of Appeals Judge, United States District Court Judge, Director of the CIA, and Director of the FBI
"Mr. Senger's wise and practical book makes the case for using the techniques of ADR to resolve federal disputes."
— James A. Baker III, former Secretary of State, Secretary of the Treasury, and White House Chief of Staff
"Must-reading for anyone purchasing from, litigating with, or dealing with the federal government."
— Carrie Menkel-Meadow, professor of law and director, Georgetown-Hewlett Program in Conflict Resolution and Legal Problem Solving
"This is the best book I know for everyone— lawyer or client— who has a dispute with the U.S. government. . . . A wise government lawyer will have a copy, and so should you."
— Roger Fisher, professor emeritus, Harvard Law School; director, Harvard Negotiation Project; and coauthor, Getting to Yes
"From the Microsoft case to the conflict in Northern Ireland, dispute resolution is a vital part of the work of our government. Jeff Senger's book is a valuable guide to the techniques used in this field."
— George Mitchell, former United States Senate Majority Leader