Feedback That Works: How to Build and Deliver Your Message, Second Edition

by Center for Creative Leadership

Overview

Providing feedback to others about their performance is a key developmental experience. But not all feedback is effective in making the best use of that experience. This book demonstrates how to make the feedback you give more effective so that others can benefit from your message.

In this new edition, we've updated how we talk about, teach, and demonstrate the SBI Feedback model, which has helped many leaders give actionable, direct, and objective feedback. We've also added material dealing with giving virtual feedback, and incorporated up-to-date research from both inside and outside CCL to make sure you can best meet the leadership challenges you face in today's world.

Product Details

ISBN-13:	9781604919219
Publisher:	Center for Creative Leadership
Publication date:	05/14/2019
Edition description:	2nd Revised ed.
Pages:	66
Sales rank:	404,449
Product dimensions:	5.00(w) x 8.00(h) x 0.18(d)

Table of Contents

What is Effective Feedback? 1

Ten Common Mistakes in Giving Feedback 5

The SBI Feedback Method 13

Common Feedback Traps 29

How To Further Develop Your SBI Feedback Skills 35

Providing Virtual SBI Feedback 43

Putting It All Together 51

Suggested Resources 54

Background 56