Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition / Edition 2

Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition / Edition 2

by Rick Maurer
     
 

ISBN-10: 1439840938

ISBN-13: 9781439840931

Pub. Date: 01/14/2011

Publisher: Taylor & Francis

Written by a noted authority in leadership and change management, the second edition of this popular toolkit provides expert guidance on using feedback as a performance improvement tool. Describing best practices, it supplies the understanding required to effectively give and receive feedback across a wide range of work situations, including for one-on-one and

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Overview

Written by a noted authority in leadership and change management, the second edition of this popular toolkit provides expert guidance on using feedback as a performance improvement tool. Describing best practices, it supplies the understanding required to effectively give and receive feedback across a wide range of work situations, including for one-on-one and group use. The Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition makes the feedback process easy to understand with a detailed six-step framework. It covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios — including situations where giving feedback feels more like giving an acid bath. The author explains how a team can learn from its mistakes and how the simple exercise of exchanging expectations with one another can help everyone refocus on ways that support effective teamwork. Covering the latest developments, this updated edition supplies new techniques for addressing resistance to change and for maintaining positive dialogue during the performance evaluation process. Whether you're in a corporate office, or operating a piece of heavy equipment on the shop floor, this book provides the tools needed to facilitate feedback, improve communication, and boost performance in your work environment.

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Product Details

ISBN-13:
9781439840931
Publisher:
Taylor & Francis
Publication date:
01/14/2011
Edition description:
New Edition
Pages:
81
Product dimensions:
5.90(w) x 8.90(h) x 0.30(d)

Table of Contents

Using the Toolkit
About Feedback
When Feedback Works
What Gets in the Way
General Guidelines
Applying the Guidelines
The Importance of Dialogue

Tools for Giving Feedback
Learning from Mistakes
A "What Are We Doing" Meeting
Expectations for Exchange
Project Debriefing
How’s Our Team Doing?
Management by Wandering Around
Positive Feedback for Teams
Conducting a Performance Review
Acid Bath Feedback
Providing Feedback as a Mentor
Open-Book Management

Tools for Receiving Feedback
Preparing to Receive Feedback
Guidelines for Receiving Feedback
Don’t Forget SARA (Surprise, Anger, Rationalization, Acceptance)
Feedback from Staff
Feedback from Your Boss
Feedback from Peers
Feedback from a Coach
Feedback from Questionnaires

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